Resources

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Member Article
ServeWise – e-learning tool
The e-learning tool provides a basic understanding of the Sale and Supply of Alcohol Act.
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Free Article
Servewise interactive e-learning tool
ServeWise is a new national e-learning tool developed for sellers and servers of alcohol.
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Member Article
Service IQ online short courses member discount code
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Member Document
Social Media Policy Template
This template recognises that an employee’s on-line communications may impact on the employer’s business, and sets out appropriate standards of behaviour for all users involved.
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Member Article
St John First Aid for Hospitality
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Member Article
St John First Aid Kit member promo code
St John supply an extensive range of first aid kits that have been expertly compiled to suit different work and leisure needs. As a RA member, get 10% off all St John First Aid Kits.
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Member Video
Staff retention and recruitment strategies
Panel discussion with Margaret Main (Moderator), Andrew Baker (The Hip Group), Jodie Cameron (Barworks), Sean Burns (Milk & Honey)
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Member Article
Survey reveals what is driving customer dining habits
Results of the “What Matters?” 2016 survey, run by Salt & Pepper PR, a consultancy that specialises in food and drink public relations.
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Member Document
The ‘Otherwise Working Day’
What would otherwise be a working day is a concept used to determine an employee's entitlement to public holidays, alternative holidays, sick leave and bereavement leave.
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Member Article
The art of cultivating customer loyalty
There is also strong evidence that regular customers spend more per visit than your irregular customers.
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Free Document
The bar code ~ frontline bar staff and the law
This booklet is for bar staff in licensed premises. It provides practical advice on what bar staff need to do by law when serving alcohol in licensed premises.
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Member Article
The good the bad and the ugly. Navigating leases and landlords
There seems to be increasing frustration from members with regard to their landlords and the impact they can have on their business.
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Free Document
The manager’s guide
A guidance book for managers of premises with alcohol licences. Our thanks to HPA for providing permission for us to share this resource.
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Free Article
The State of the Nation on Compliance
Compliance with NZ law’s minimum standards makes good business sense. Anything less could cost a business owner enormous penalties, their reputation and ultimately their business.
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Free Article
Tip card: A How-To on having mental health conversations in your workplace
Tip card: A How-To on having mental health conversations in your workplace.
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Free Article
Tourism Youth Perceptions Research Report
Opportunities in tourism:
What young New Zealanders think -
Member Article
Training new and young staff around alcohol
Ensure your staff are informed about the legal implications of alcohol service.
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Member Article
Training your team
How to ensure that you get a positive return on your investment in training.