Your link between good food and good business.
Running a business is tricky. We’re here to help!
Helpline: Help is only a phone call away. The Restaurant Association ’s exclusive 24/7 Helpline service is staffed by legally-trained experts who help members with everything from employment relations* to leases and liquor licensing regulations.
We hope our weekly mentoring service will help you steer clear of trouble, but our always-on hotline has your back just in case. Call us anytime at 0800 737 827.
*Services provided for any mediation or authority hearings are available for a small extra cost.
We have used you on numerous occasions in regards to HR issues. I cannot fault this service. It is amazing to think that for a small fee, we get such great advice. Also, you’ve been a huge help with the employment contracts for our new staff.
– La Cigale, Auckland
Mentor Me: Our resident mentor has been there. With advice from an experienced restaurant owner, this service is like a weekly health check for your business, whatever stage you’re at. The value of this service alone will pay back your membership fee in no time.
I feel you can’t be in this business without the back up from an organisation like the Restaurant Association. Government legislation is only making it harder every year. – Miss Clawdy, Auckland
Advocacy & representation: We work hard to make sure your views and needs are at the table when important decisions are made. We work with a huge range of organisations – from government bodies to advisory groups. We build relationships, make submissions and lobby for change to make sure the industry’s voice is loud and clear.
2. Information & resources
Navigating regulation and legislation for the hospitality industry is a minefield.
We track the latest news and developments and feed them out to you in digestible chunks via regular newsletters and our industry publication, Savour and Inform, our e-newsletter.
Industry research and reports: The Restaurant Association’s Hospitality Industry Report brings together all the research, commentary and statistics you need to track the industry and spot trends. Free to members, our report provides information that isn’t available anywhere else. It’s particularly useful if you’re just starting out and building a business plan. Our Snapshot Surveys offer insights into a huge range of issues while our annual Foodservice Facts give you sales statistics and analysis. Our Survey of Remuneration will guide you on the latest industry rates of pay.
With 3.6% national industry sales growth in the hospitality industry in 2018, there is sustained economic growth that gives hospitality operators the confidence to open new outlets.
Business Resources & Products: We’ve built a huge library of handbooks, guidelines and business templates to help you navigate the hospitality industry. You’ll find everything from sample leases to immigration guides – all designed to save you time when dealing with the day to challenges of running a business.
3. Exclusive discounts
As a member, you get access to exclusive discounts from our fantastic partners. These deals could save you thousands each year.
American Express is backing the industry and the Association through support of industry events and consumer research. Get complimentary accessories like bill folders, pens, reserved signs and more.
EFTPOS New Zealand
Exclusive rates on the best range of payment solutions, including 20% off your terminal rental on a 36 month contract.
Get one month free on the automated temperature monitoring & online food safety plan, 50% off the set-up fee (normally $200), and 5% ongoing discount per month.
Get up to 50% off OfficeMax’s already low prices on stationery, technology, furniture, cleaning and hygiene products - and more.
You’ll get access to special deals and lower credit card commission rates (from 1.8%).
It pays to be well insured. We’ve worked with Crombie Lockwood to create a package specific to the needs of restaurants and cafes.
Work with Helping Hands and there will be no more hospo hiring dramas. Find staff instantly! Get your first month free plus 15% off, forever.
Get great deals every day at Noel Leeming stores. They stock an extensive range from the leading brands with exclusive pricing for members.
Get exclusive member offers for your energy needs - electricity, natural gas, and solar.
NetPay makes payroll easy. You simply: login, enter timesheet, confirm, print or email payslips.
Harrows makes New Zealand made design furniture for hospitality and commercial spaces. Custom and bespoke designs at up to 30% discount.
EAP Services Ltd
To enhance the health & wellbeing of your employees, EAP Services offers a professional and confidential support service.
There’s savings of up to 40% off bread, free Eat New Zealand restaurant supporters subscription, 10% off the monthly fee with Conscious Consumers and 10% discount with law firm Hesketh Henry, should you need specialist legal advice. Members also receive a free subscription to industry publications Restaurant & Cafe News and Hospitality Business magazine.
4. Brand exposure
Getting yourself out there can be hard work. Let us give you a boost.
The public face of the Restaurant Association, Dinefind.co.nz helps diners find restaurants and cafe’s near them. It also hosts our Gift Voucher and Restaurant Gift Card programmes and provides other relevant content like recipes and news.
5. Education and Training
Our industry is facing a huge skill shortage.
That’s why education and training are one of our biggest priorities. We’ve designed professional development short courses to help you upskill and to help you do better staff training.
Our programmes pack a lot in so you don’t waste time offsite. Sessions and workshops are livestreamed and recorded from our Auckland training facility, taste., which is also available for hire for the industry. We take our most popular courses across the country with our Professional Development Road Show and there are a series of Webinars available on our website.
6. Celebrating, connecting and learning
Celebrating, connecting and learning. Our events keep your business moving.
Hui / Hospitality Summit: Two days packed full of inspiration and advice from some of our finest hospitality leaders. Our annual hui gives you the latest industry insights, packaged in quick-fire sessions designed to give you practical tools to take away and put to work in your own business.
Regional Hospitality Awards: Held in 9 regions around the country, our hospitality awards celebrate our decorated industry while giving recognition to excellence in each region for their distinctive differences.
7. Industry news & promotional opportunities
Associate members benefit too!
Industry suppliers get discounted advertising in Savour magazine and our e-newsletters (click on the Savour image below for more information) and access to our community of members to showcase your products, plus opportunities to sponsor and attend all our key events. Find out more about Associate membership here or download the Advertising Kit here.
Our 12 regional branches host MeetMe informal meetups twice a year.
You’ll hear from relevant speakers and have a chance to network and chat with other cafe and restaurant owners in your area. We think access to this community of business owners is one of our most underrated benefits. Find a regional MeetMe event near you.