We are proud to be a vocal, impassioned leader for our sector, having been in the corner of Kiwi hospitality businesses since 1972. At any one time, we have a variety of advocacy activities on the go, bringing real-world insight and rigour to the issues being considered by policymakers which affect our membership. Explore some of our activities, submissions and recent wins below.

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You can also view our press releases and statements here and check out the RA in the News.

Recent wins

Regulating to reduce merchant service fees

For several years the Restaurant Association has advocated on the costs associated with credit card transactions. In February 2021 the Government began consultation and the Association welcomed the opportunity to make a submission on ‘Regulating to reduce Merchant Service Fees’. We support the Government’s appetite to regulate merchant fees and welcomed the announcement in May 2021 that a Retail Payments Systems Bill will be introduced later in 2021 to require reductions in interchange fees.

Changes to current Alert Level framework requirements

Our reliance on an alert level framework to guide us on the requirements for trading will be in place for the foreseeable future. Alert levels will still play an important part as we navigate through the coming months, which will introduce a roll-out of Covid-19 immunization and gradual reopening of our borders (starting with Australia and Pacific Island bubbles).

The Restaurant Association has proposed some robust alternatives to the current regime, addressing both operational and fiscal changes that can be implemented to help support the ongoing economic wellbeing of the hospitality industry. Our advocacy on this has resulted in an invitation by the government to discuss our perspectives on improving the current framework.

Wage subsidy criteria

The Association challenged the eligibility criteria for the wage subsidy and brought it to the Government’s attention. This has resulted in the requirements being changed to allow comparison to 2020 or 2019 turnover. This will result in many more affected business becoming eligible for this much needed support after the week long level change.

Hospitality Springboard

Through our work with the Ministry of Social Development, a new joint initiative has been launched in 2021 to fill the critical skills shortage in the hospitality industry. The Hospitality Springboard is a pilot initiative that will initially work with around 80 members to upskill and train their employees so businesses can retain staff and keep them employed.

The joint Government-sector initiative will bring employers and employees together to nurture current talent and encourage career development in hospitality. It will provide wellbeing support, wage supplements and wrap-around training, ranging from three to 24 months across a range of courses – from short entry-level courses to certifications such as Licence Controller Qualification, leadership training and up to 2 years NZQA Level Four courses, such as chefs training.

December 2020 Immigration Changes

Following extensive appeals to the Minister for Immigration, the Government made a welcome announcement in December 2020 that migrant workers in New Zealand would be able to stay and work here for longer, following adjustments to visa settings. Immigration New Zealand indicated it would contact all eligible visa holders.

Tautoko Hāpai Ō – Hospitality Workers Support

Following support from the Government’s COVID-19 Workers and Workplaces Assistance Fund, the Restaurant Association launched a worker support service at the end of 2020 named Tautoko Hāpai Ō – Hospitality Workers Support initiative.

The service ensures hospitality workers are able to access support through an online resource portal, as well as employment opportunities and specialised advice. The service also aims to support apprentices who have been displaced due to COVID-19, and help them reconnect to employment within hospitality.

Strategic projects 2020 / 2021

Leading a hospitality RESET


The hospitality sector is in the midst of a skill shortage at levels never seen before. With 92 per cent of members saying it is difficult to recruit for mid to senior skill-level positions, coupled with the recently announced Immigration Reset, there is considerable concern regarding the future of hospitality’s valuable migrant workforce. The Restaurant Association is calling on policy makers to work with the sector to ensure immigration changes are practicable and provide workable solutions.

Find out more about the RESET campaign here

Future of Hospitality Roadmap

One area of key strategic focus for the Restaurant Association in 2021 is the implementation of the Association’s Future of Hospitality Roadmap which we will work on collaboratively with different parts of our sector and the Government to create a concise pathway for rebuilding and repositioning the sector for the future. The Roadmap sets out our action plan for the industry for the next three years.

Grab a sneak peak of the Future of Hospitality Roadmap

“Dine out to Help out” Parliamentary Petition

The Restaurant Association launched a nationwide petition in August 2020 calling on the Government to adopt a dining scheme similar to the UK’s “Eat Out to Help Out” initiative, to assist our battling hospitality industry which has been devastated by the COVID-19 pandemic.

The petition has been referred to the Economic Development, Science and Innovation Committee for review, with the Association providing a formal submission for the Committee’s interrogation in February 2021. In May 2021, CEO, Marisa Bidois, was asked to present to the Select Committee.

Hospitality Recovery Taskforce

Spearheaded by the Restaurant Association, the Hospitality Recovery Taskforce comprises a diverse group of people with expertise from all facets of the hospitality sector to provide leadership and guidance to the hospitality community throughout the COVID-19 recovery period.

Meeting regularly, the Taskforce collaborates and helps to guide the direction and decision making of the Restaurant Association, driving projects and lobbying as the sector continues to recover.


Submissions are an opportunity to present the views of our members and evidence we gather to Government, Parliament and Government agencies. We do this in both written and oral format to elected representatives and officials. Submissions emphasise the Association’s standpoint on various issues and are a key advocacy tool when it comes to policy review or creation.

Recent Letters to Ministers

Explore more letters to Ministers here

Recent Submissions

Climate Change Commission’s 2021 Draft Advice for Consultation

This submission was compiled in March 2021 following a nationwide survey of our Association members. The Restaurant Association supports the calls of He Pou a Rangi – the Climate Change Commission – to create a thriving, climate resilient, low emissions Aotearoa. In particular, we support the Commissioner’s sentiment that all of us have a part to play and a contribution to make. However, we strongly oppose the recommendation to ban new gas or LPG connections by 2025 and “earlier if possible”, and we are disappointed by the seeming lack of consideration to the effects that this change will have on the landscape of the entire hospitality sector.

Holidays (Increasing Sick Leave) Amendment Bill Submission 2021

This submission to the Education and Workforce Committee was compiled in January 2021 following nationwide surveying of our Association members. While the Restaurant Association supports the Government’s desire to ensure all workplaces are “fair, safe and productive” spaces, we are unable to support the Bill in its current form. The Restaurant Association submits amendments to the legislation are required.

Minimum Wage Review 2020 Submission

This paper was compiled by the Restaurant Association of New Zealand for the Ministry of Business, Innovation and Employment’s Minimum wage review in 2020. The information reflected in the paper is a compilation of feedback garnered by our members over the past few years, however it does not necessarily reflect all members’ views.

Restaurant Association Election Manifesto 2020

The single most important issue for the hospitality industry is the sector’s recovery following the COVID-19 pandemic. The Restaurant Association is calling on the Government to work collaboratively to create a concise pathway for rebuilding and repositioning the sector for the future. Our 2020 Election Manifesto sets out five key priorities to best support the recovery of our sector and to ensure government policy matches the realities faced by everyday hospitality operators.

Te Ao Māori

In an effort to demonstrate our commitment to Te Tiriti o te Waitangi, the Restaurant Association of New Zealand actively seeks to engage and build partnerships with kaupapa Māori organisations across hospitality and tourism, to help strengthen Māori representation and bolster that which is truly unique to hospitality in Aotearoa: manaakitanga.

NZ Māori Tourism

Māori leading Aotearoa New Zealand visitor experiences – Mā te pūkenga Māori te wheako Māori i Aotearoa nei, e ārahi. New Zealand Māori Tourism (NZMT) is committed to working with the Māori tourism sector to contribute to our economy, to provide compelling visitor experiences, and to build a strong commercial and cultural leadership. NZMT supports leaders and partnerships that generate value in the Māori and wider tourism sector to create opportunity and ensure the growth and quality of Māori tourism experiences. Visit the Maori Tourism website here