Resources
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Member Article‘Zero-hour’ contracts and compensation for shifts
Employment agreements need to set out any agreed hours of work, have shift cancellation provisions and compensation provisions for availability.
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Member Article“That’s It, I Quit!”
When an employee resigns, or says something that could be interpreted as a resignation, it is best to allow a cooling down period to see whether they may feel differently in a calmer state.
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Free Document2017 Hospitality Remuneration Summary Report
Wage rate growth in the Restaurant Association’s latest 2017 remuneration survey, indicates that, while increasing, wage growth was very restrained in 2017.
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Free Document2018 Tourism & Hospitality employers guide – Immigration
This guide includes important information for the hospitality industry key work and residence visas.
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Member Article6 ways to make your website more effective
Take an objective look at your website through a potential customer's eyes.
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Member Document90 day trial – meeting proposing to end (docx)
This letter template on the following page is intended to be used as a letter to provide to an employee to invite them to a meeting to discuss the possibility of their employment ending.
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Member Article90 day trial but it’s not working out?
Employers can hire new employees on a trial period of 90 days or less and this has become a standard inclusion in employment agreements for new employees.
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Member Document90 day trial guideline (docx)
An employer can employ a new employee on a trial period of 90 days or less. There are some important processes to ensure that a 90 day trial is valid, which are outlined in this guide.
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Free ArticleA Guide for Managers: Let’s make mental health part of the conversation
The Open Minds guide for managers and associated video and print resources provide managers with practical tips to help with conversations about mental health in the workplace.
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Member DocumentA guide to Health & Safety at Work
This guide outlines the key aspects of the Health & Safety at Work Act and what hospitality businesses need to do to prepare for this regime.
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Member DocumentAbandonment of employment letter (docx)
When an employee is absent without notice and good reason for a period of time they may have deemed to have abandoned their employment.
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Free ArticleAgreeing on hours & availability
One of the hottest topics for the industry is around agreed hours of work and availability.
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Free VideoAllergy awareness training video for hospitality
This video was produced in collaboration with the Australia New Zealand Food Allergen Collaboration as a training aid for all ‘front of house’ staff.
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Member ArticleAnzac day trading
There is usually uncertainty about the ANZAC day public holiday, in particular around when you are allowed to trade.
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Member DocumentApplication for employment guidelines (docx)
There are some good reasons why employers should use an employment application for prospective employees. This guide provides best practices guidance and includes an application template.
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Member DocumentApplying for a licence to sell or supply alcohol
This booklet provides information about applying for a new or renewed licence to sell or supply alcohol. Our thanks to HPA for providing permission to share this resource.
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Member DocumentBonding agreement template – training costs (docx)
Employers will sometimes make a commitment to support an employee who is undertaking training, by agreeing to meet the costs for the employee to complete the training.
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Member ArticleBoost sales with free WIFI
Nowadays, people are making more use of the internet while on the go and expect to find WIFI hotspots at their disposal. Offering free WIFI in your restaurant has unique benefits.