Resources
- Free
- Member
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Business performance
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- Business structure – compare the options
- Financial strategies for weathering the storm
- Food costing template & guideline (pdf)
- GUIDE & TEMPLATES: Business Restructure Pack – updated July 2022
- Guide: Cash Handling Procedures
- High labour costs? Tips to keep them in control
- Increasing profit – do your SWOT
- Loaded Reports member discount code
- My food costs are too high – how do I reduce them?
- TEMPLATE: Business Plan
- What every restaurant manager should know about managing cash flow
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Compliance
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- 2023 Rugby World Cup: License Extension Guide
- Guide: Allergen declarations, warnings, and advisory statements on food labels
- Guide: Obligations of employers in workplace investigations
- Music Licensing 101 with Greer Davies, One Music
- Privacy Act 2020 – Advice – As featured in Savour December 2020
- Public Holiday Surcharges
- Selling a Buisness
- The State of the Nation on Compliance
- Whistle Blower Policy
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Customer service
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- Consistency Check:Self-Assessment Tool
- Creating great sales people
- Gift Voucher and Gift Card Guide Booklet
- Gift Voucher and Gift Card Redemption Printout
- Guide: How To Issue a Tresspass Notice
- Manaakitanga – Matariki – Webinar
- Operational Excellence – Part one
- Operational Excellence – Part two
- Order your in coffee in Māori!
- Signature Dish Builder Template
- TAONGA Hunt – MLW22
- Te Reo Maori for Hospitality
- The art of cultivating customer loyalty
- Turning customer complaints around
- What Happens If? Tips to help you with responses
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Emergency Response
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Employment
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- 2022 Restaurant Association remuneration survey summary report
- Application for employment guidelines (docx)
- Bonding agreement template – training costs (docx)
- Can you make a deduction from an employee’s pay?
- Cash up form – template (docx)
- Casual Employment: Quick Fire Guide
- Certificate of service – template (docx)
- Disciplinary Process Guide & Resources
- Easter & Anzac Guide 2025
- Employing Innovatively
- Employment agreement templates
- Employment Learning Modules
- Employment rescue
- Employment types – permanent, casual & fixed term (pdf)
- Evaluation period agreement form (pdf)
- Exit interview (docx)
- GUIDE Employing Children & Young People
- Guide: Bonus Incentive Schemes
- Guide: Business Interruptions
- GUIDE: Business interruptions guide
- GUIDE: Employee Abandonment
- Guide: Employments Agreements Feb 2024
- Guide: Job Sharing – Secondment Agreements
- GUIDE: Managing Resignations
- Guide: Medical Incapacity
- Guide: Obligations of employers in workplace investigations
- GUIDE: Personal grievance
- GUIDE: Requirement to Work Guide – updated September 2021
- Guide: to mediation preparation
- GUIDE: Waitangi Day
- Harassment and Bullying Policy
- Helpline Update: Personal Greviences
- Holiday Survival Guide 2024
- Holiday Survival Guide 2024 Download
- Implementing a sexual harassment policy (pdf)
- Induction process checklist (docx)
- Interview and practical evaluation Guide
- Invitation letter to attend meeting to discuss new allegations (docx)
- Labour Inspectorate Audit guide
- Letter confirming suspension (docx)
- Letter of Expectation and Reminder
- Letter to propose meeting to end trial period (docx)
- Meeting to deliver final decision – invitation letter (docx)
- Mentoring and supporting your young employees
- Model Job Description Templates
- Offer of employment letter template (docx)
- Performance Management Pack
- POLICY: Equal Employment Opportunities
- POLICY: Diversity and Inclusion
- Quick Fire Guide: Employee Notice Periods
- Quickfire Guide: The Disciplinary Process
- Reference checklist (docx)
- Rejection letter template (docx)
- Return to Work Questionnare
- Staff retention and recruitment strategies
- Staff Wages – Your obligations for staff payments during an emergency
- Suspension Guide
- Template: Increase to minimum wage letter
- The ‘Otherwise Working Day’
- Understanding and Managing Employee Absenteeism and Medical Incapacity
- Variation to employment agreement (docx)
- Welcome letter template (docx)
- What type of employment relationship do you have?
- Written reference template (docx)
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Disciplinary Process
- Can you instantly dismiss for serious misconduct?
- Disciplinary Process Guide & Resources
- Invitation letter to attend meeting to discuss new allegations (docx)
- Letter confirming suspension (docx)
- Letter to propose meeting to end trial period (docx)
- Meeting to deliver final decision – invitation letter (docx)
- Performance Management Pack
- Quickfire Guide: The Disciplinary Process
- Suspension Guide
- What constitutes serious misconduct?
- When is it serious enough to consider suspension?
- Words of warning
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Employment start up
- Agreeing on hours & availability
- Application for employment guidelines (docx)
- Bonding agreement template – training costs (docx)
- Employment types – permanent, casual & fixed term (pdf)
- GUIDE Employing Children & Young People
- Induction process checklist (docx)
- Interview and practical evaluation Guide
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Ending the Employment Relationship
- 90 day trial but it’s not working out?
- Certificate of service – template (docx)
- Exit interview (docx)
- GUIDE: Employee Abandonment
- GUIDE: Managing Resignations
- Guide: to mediation preparation
- My employee is resigning without providing notice
- Quick Fire Guide: Employee Notice Periods
- Unworked notice period
- Words of warning
- Written reference template (docx)
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Establishment policy & the employment relationship
- Cash up form – template (docx)
- CCTV Policy Template
- Employee calling in sick all the time. What should I do?
- GUIDE Employing Children & Young People
- Guide: Employments Agreements Feb 2024
- Harassment and Bullying Policy
- Labour Inspectorate Audit guide
- Motor vehicle policy
- My employee’s role has changed. Do they need a new agreement?
- Org chart template
- Performance Appraisal Template
- Performance Management Pack
- POLICY: Equal Employment Opportunities
- POLICY: Diversity and Inclusion
- Social Media Policy Template
- Variation to employment agreement (docx)
- What breaks do I have to give my staff?
- What happens when you need to cancel a shift?
- Who do I pay if the I close for the holiday weekend?
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Immigration
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Leave
- Can I decline a request for leave during our busy season?
- Do I have to hold their job open indefinitely?
- Guide: Family Violence Leave
- GUIDE: Requirement to Work Guide – updated September 2021
- My employee wants to ‘cash up’ some of their leave. Is this legal?
- Return to Work Questionnare
- The ‘Otherwise Working Day’
- What do I pay if a public holiday falls on a normal day of work? (pdf)
- Who do I pay if the I close for the holiday weekend?
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Performance
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Pre Employment
- Agreeing on hours & availability
- Application for employment guidelines (docx)
- Employment agreement templates
- Evaluation period agreement form (pdf)
- Evaluation period best practice
- GUIDE Employing Children & Young People
- Guide: Employments Agreements Feb 2024
- Interview and practical evaluation Guide
- Letter of offer for existing employees
- Offer of employment letter template (docx)
- Reference checklist (docx)
- Rejection letter template (docx)
- Welcome letter template (docx)
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Food safety
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- Allergy awareness training video for hospitality
- Daily Due Diligience (DDD) form template
- Food Buddy: Food Safety Resource
- Food safety complaint procedure (pdf)
- Guide: Allergen declarations, warnings, and advisory statements on food labels
- Information for chefs cooking medium rare burgers
- Top 5 food safety factors Poster
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General
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- 2022 Restaurant Association remuneration survey summary report
- CCTV Policy Template
- Gift Voucher and Gift Card Guide Booklet
- Gift Voucher and Gift Card Redemption Printout
- Guide: Cash Handling Procedures
- Guide: How To Issue a Tresspass Notice
- Holiday Survival Guide 2024
- Holiday Survival Guide 2024 Download
- Manaakitanga – Matariki – Webinar
- Member Benefits Brochure
- Ombudsman Complaint Letter template
- Organizing the perfect Christmas party
- Principals of gastronomy
- Selling a Buisness
- TAONGA Hunt – MLW22
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Health and safety
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- A guide to Health & Safety at Work
- Addressing Workplace Bullying and Harassment: Strategies and Solutions
- Boss Burnout – Spot warning signs in yourself
- Contractors and Suppliers Policy
- Do I have to hold their job open indefinitely?
- Ensuring the health & safety of employees working alone
- Equipment Policy
- GUIDE: Covid Contingency Plans
- Guide: How To Issue a Tresspass Notice
- Guide: Obligations of employers in workplace investigations
- Harassment and Bullying Policy
- Health & Safety in your Workplace – General Public
- Health & Safety Policy Document Starter Template
- Health and Safety Meeting Minutes Template
- How to manage work risks
- Identifying hazards and risks
- Implementing a sexual harassment policy (pdf)
- Informal report of unreasonable behaviour digital template
- Informal report of unreasonable behaviour print template
- Management Commitment Statement
- Organizing the perfect Christmas party
- Personal Protective Equipment Policy
- POLICY: Health & Safety Policy for your Workplace – updated 4 October
- PPE Register
- Procurement policy
- Representative and Committees Policy Template
- Return to Work Questionnare
- Service of Alcohol Policy Template
- Smoke-Free Policy Template
- St John First Aid Kit member promo code
- Standard Operating Procedure Template
- Substance Abuse Policy
- Visitor Policy
- Whistle Blower Policy
- Workplace Facilities Checklist
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Helpline Webinars
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- Addressing Workplace Bullying and Harassment: Strategies and Solutions
- Employing Young People
- Helpline Update April 2025: Immigration
- Helpline Update: 90 Day Trials
- Helpline Update: Performance Management
- Helpline Update: Personal Greviences
- Understanding and Managing Employee Absenteeism and Medical Incapacity
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Leases
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Marketing
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- 6 ways to make your website more effective
- Boost sales with free WIFI
- Extending your social – Instagram 101
- Get on board our restaurant gift card and gift voucher programmes
- Gift Voucher and Gift Card Guide Booklet
- Gift Voucher and Gift Card Redemption Printout
- GUIDE: Small business marketing plan template
- Signature Dish Builder Template
- Survey reveals what is driving customer dining habits
- The art of cultivating customer loyalty
- Want more customers? Build buzz
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Member promo codes
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Mental Health & Wellbeing
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- 50 ways to take a break
- A Guide for Managers: Let’s make mental health part of the conversation
- Addressing Workplace Bullying and Harassment: Strategies and Solutions
- Boss Burnout – Spot warning signs in yourself
- Clearhead: Your Guide to Well Being
- Five Ways to Wellbeing at Work Toolkit
- Frequently asked questions about mental health
- Guide: Family Violence Leave
- Having suicidal thoughts and finding a way back
- Health & Wellbeing policy
- Helplines and Local Mental Health Services – updated March 2021
- How to have a conversation about mental health
- Incorporating Wellness into your Life in Hospitality
- Informal report of unreasonable behaviour digital template
- Informal report of unreasonable behaviour print template
- Make your own All Right? poster
- Manaakitanga – Matariki – Webinar
- Managing Employees’ Mental Health Issues
- Normal Reactions to high stress or tragic events
- Tip card: A How-To on having mental health conversations in your workplace
- Why talk about mental health at work?
- Worried someone is thinking of suicide?
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Sale and supply of alcohol
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- 2023 Rugby World Cup: License Extension Guide
- Applying for a licence to sell or supply alcohol
- Creating a staff training plan – sale & supply of alcohol
- Date of birth chart
- Developing a host responsibility policy
- Guidance on alcohol promotions – on-licensed premises
- Guide: How To Issue a Tresspass Notice
- Guidelines for CPTED (Crime Prevention through Environmental Design) for licensed premises
- Host responsibility guidelines for frontline staff – handbook
- Intoxication assessment tool
- Intoxication prevention tool
- ServeWise – e-learning tool
- The bar code ~ frontline bar staff and the law
- The manager’s guide
- Training new and young staff around alcohol
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Training
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- Creating great sales people
- Excellence in Every Touchpoint
- Financial strategies for weathering the storm
- Gift Voucher and Gift Card Guide Booklet
- Gift Voucher and Gift Card Redemption Printout
- How to engage your superstars
- Learning Styles and their impact on staff training
- Service IQ online short courses member discount code
- St John First Aid for Hospitality
- The art of cultivating customer loyalty
- Training new and young staff around alcohol
- Training your team
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Trends and insights