Resources
- Free
- Member
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Business performance
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- Business structure – compare the options
- Food costing template & guideline (pdf)
- Get your wage costs under control (webinar)
- GUIDE & TEMPLATE: Employer obligations around employee payments – updated
- GUIDE & TEMPLATES: Business Restructure Pack
- High labour costs? Tips to keep them in control
- Increasing profit – do your SWOT
- Loaded Reports member discount code
- Minimising your losses (webinar)
- My food costs are too high – how do I reduce them?
- Treatment of PAYE & GST on tips
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Compliance
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Coronavirus resources
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- CHECKLIST – Reopening at Alert Level 3
- CHECKLIST: Closedown – practical checklist
- CHECKLIST: Final Checklist for Re-opening at Level 2
- CHECKLIST: Sample Cleaning Checklist – for COVID-19 Level 2
- CHECKLIST: Sample cleaning checklist for Covid-19 at Level 3
- GUIDE & TEMPLATE: Employer obligations around employee payments – updated
- GUIDE & TEMPLATE: Guidance on Requirement to Work
- GUIDE & TEMPLATE: Guideline for lease discussion & landlord letter template – COVID-19
- GUIDE & TEMPLATE: Temporary Variation to Employment Agreement Guide Covid-19
- GUIDE & TEMPLATES: Business Restructure Pack
- GUIDE: Business interruptions guide
- GUIDE: Closure of Business – Employment
- GUIDE: Contact Registers
- GUIDE: Contactless Delivery & Pick-up Programme for Level 3
- GUIDE: Easter 2020 and the COVID-19 Lockdown
- GUIDE: Operating your business at Level 2 – guidelines for hospitality operators
- GUIDE: Physical Distancing for Customers – Level 3
- GUIDELINE: COVID-19: Cleaning & Hygiene Guidelines Covid-19 Level 2
- POLICY: Health & Safety Policy for Supplier Interaction at Level 3
- POLICY: Health & Safety Policy for your Workplace – updated 24 April
- POLICY: Sample Motor Vehicle Policy for COVID19
- SIGNAGE: Covid-19 Clean and disinfect all surfaces
- SIGNAGE: Covid-19 Stop if you are unwell poster
- SIGNAGE: Covid-19 Wash Your Hands poster
- SIGNAGE: HPA infosheet – How to protect yourself and others.
- SIGNAGE: HPA infosheet – How-is-COVID-19-spread.pdf
- SIGNAGE: HPA infosheet – What is contact tracing?
- SIGNAGE: Ministry of Health poster – Protect Yourself Against Coronavirus Poster -Chinese
- SIGNAGE: Ministry of Health poster – Protect Yourself Against Coronavirus Poster -English
- SIGNAGE: No Alcohol on Premises
- SIGNAGE: Physical Distancing for Customers Poster Template – 2 metres
- SIGNAGE: Physical distancing poster – stand 1 metre apart
- SIGNAGE: Pick-up zone
- SIGNAGE: Please wait here
- SIGNAGE: re business closed
- SIGNAGE: Requirements of dining in/taking out for customers
- SIGNAGE: Sample Health & Safety Signage for Customers, stay away if sick – COVID-19
- SIGNAGE: Window signage for business reopening at Level 3
- TEMPLATE SIGNAGE – Customer Information
- TEMPLATE: Communication template for Customers – re contactless pick-up at Level 3
- TEMPLATE: Customer contact tracing register
- TEMPLATE: Media release template for business reopening at Level 3
- TEMPLATE: Outcome letter on temporary close down and confirm payment options
- TEMPLATE: Proposal letter on temporary close down and propose payment options
- TEMPLATE: Sample Health & Safety Communication for Customers, what business is doing – COVID-19 Level 2
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Customer service
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Emergency Response
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Employment
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- 2018 Restaurant Association remuneration survey summary report
- 2019 Restaurant Association remuneration survey summary report
- 90 day trial – meeting proposing to end (docx)
- 90 day trial guideline (docx)
- Abandonment of employment letter (docx)
- Application for employment guidelines (docx)
- Bonding agreement template – training costs (docx)
- Can you make a deduction from an employee’s pay?
- Cash up form – template (docx)
- Certificate of service – template (docx)
- Disciplinary meeting interview guide (pdf)
- Disciplinary meeting invitation letter (docx)
- Disciplinary process guideline (pdf)
- Disciplinary process: allegations – template
- Easter Trading (docx)
- Employment Learning Modules
- Employment rescue
- Employment types – permanent, casual & fixed term (pdf)
- Evaluation period agreement form (pdf)
- Exit interview (docx)
- GUIDE: Business interruptions guide
- Implementing a sexual harassment policy (pdf)
- Induction process checklist (docx)
- Invitation letter to attend meeting to discuss new allegations (docx)
- Letter confirming suspension (docx)
- Letter to propose meeting to end trial period (docx)
- Meeting to deliver final decision – invitation letter (docx)
- Offer of employment letter template (docx)
- POLICY: Sample Motor Vehicle Policy for COVID19
- Reference checklist (docx)
- Rejection letter template (docx)
- Resignation acceptance letter template (docx)
- Staff retention and recruitment strategies
- Suspension Guide
- The ‘Otherwise Working Day’
- Variation to employment agreement (docx)
- Welcome letter template (docx)
- What type of employment relationship do you have?
- Written reference template (docx)
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Disciplinary Process
- 90 day trial – meeting proposing to end (docx)
- Can you instantly dismiss for serious misconduct?
- Disciplinary meeting interview guide (pdf)
- Disciplinary meeting invitation letter (docx)
- Disciplinary process guideline (pdf)
- Disciplinary process: allegations – template
- Invitation letter to attend meeting to discuss new allegations (docx)
- Letter confirming suspension (docx)
- Letter to propose meeting to end trial period (docx)
- Meeting to deliver final decision – invitation letter (docx)
- Suspension Guide
- What constitutes serious misconduct?
- When is it serious enough to consider suspension?
- Words of warning
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Employment start up
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Ending the Employment Relationship
- “That’s It, I Quit!”
- 90 day trial but it’s not working out?
- Abandonment of employment letter (docx)
- Certificate of service – template (docx)
- Exit interview (docx)
- My employee is resigning without providing notice
- Resignation acceptance letter template (docx)
- Unworked notice period
- Words of warning
- Written reference template (docx)
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Establishment policy & the employment relationship
- Cash up form – template (docx)
- Employee calling in sick all the time. What should I do?
- Motor vehicle policy
- My employee’s role has changed. Do they need a new agreement?
- Performance Appraisal Template
- Social Media Policy Template
- Variation to employment agreement (docx)
- What breaks do I have to give my staff?
- What happens when you need to cancel a shift?
- Who do I pay if the I close for the holiday weekend?
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Immigration
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Leave
- Anzac day trading
- Can I decline a request for leave during our busy season?
- Do I have to hold their job open indefinitely?
- Easter Trading (docx)
- Managing Easter Holidays – 2019
- My employee wants to ‘cash up’ some of their leave. Is this legal?
- The ‘Otherwise Working Day’
- What do I pay if a public holiday falls on a normal day of work? (pdf)
- Who do I pay if the I close for the holiday weekend?
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Performance
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Pre Employment
- 90 day trial guideline (docx)
- Agreeing on hours & availability
- Application for employment guidelines (docx)
- Employment agreement templates
- Evaluation period agreement form (pdf)
- Evaluation period best practice
- Letter of offer for existing employees
- Letter of offer of employment
- Offer of employment letter template (docx)
- Reference checklist (docx)
- Rejection letter template (docx)
- Welcome letter template (docx)
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Food safety
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General
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Health and safety
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- A guide to Health & Safety at Work
- CHECKLIST: Sample Cleaning Checklist – for COVID-19 Level 2
- CHECKLIST: Sample cleaning checklist for Covid-19 at Level 3
- Do I have to hold their job open indefinitely?
- Ensuring the health & safety of employees working alone
- GUIDELINE: COVID-19: Cleaning & Hygiene Guidelines Covid-19 Level 2
- How to manage work risks
- Identifying hazards and risks
- Implementing a sexual harassment policy (pdf)
- POLICY: Health & Safety Policy for your Workplace – updated 24 April
- SIGNAGE: Sample Health & Safety Signage for Customers, stay away if sick – COVID-19
- St John First Aid Kit member promo code
- TEMPLATE: Sample Health & Safety Communication for Customers, what business is doing – COVID-19 Level 2
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Leases
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Marketing
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Member promo codes
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Mental Health & Wellbeing
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- 50 ways to take a break
- A Guide for Managers: Let’s make mental health part of the conversation
- Five Ways to Wellbeing at Work Toolkit
- Frequently asked questions about mental health
- Having suicidal thoughts and finding a way back
- Helplines and Local Mental Health Services
- How to have a conversation about mental health
- Incorporating Wellness into your Life in Hospitality
- Make your own All Right? poster
- Managing Employees’ Mental Health Issues
- Tip card: A How-To on having mental health conversations in your workplace
- Why talk about mental health at work?
- Worried someone is thinking of suicide?
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Sale and supply of alcohol
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- Applying for a licence to sell or supply alcohol
- Creating a staff training plan – sale & supply of alcohol
- Date of birth chart
- Developing a host responsibility policy
- Guidance on alcohol promotions – on-licensed premises
- Guidelines for CPTED (Crime Prevention through Environmental Design) for licensed premises
- Host responsibility guidelines for frontline staff – handbook
- Intoxication assessment tool
- Intoxication prevention tool
- ServeWise – e-learning tool
- Servewise interactive e-learning tool
- The bar code ~ frontline bar staff and the law
- The manager’s guide
- Training new and young staff around alcohol
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Training
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Trends and insights
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- 2017 Hospitality Remuneration Summary Report
- 2018 Restaurant Association remuneration survey summary report
- 2019 Restaurant Association remuneration survey summary report
- Evolve or die – Panel discussion
- Food Service Facts 2016
- Inspire me – panel discussion
- Tourism Youth Perceptions Research Report
- What is the value of your business?
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