Resources
- Free
- Member
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Business performance
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- Business structure – compare the options
- Food costing template & guideline (pdf)
- Get your wage costs under control (webinar)
- GUIDE & TEMPLATES: Business Restructure Pack – updated 2 September 2021
- GUIDE: Wage Subsidy 3 & 4 – September 2021 – Eligibility resource
- High labour costs? Tips to keep them in control
- Increasing profit – do your SWOT
- Loaded Reports member discount code
- Minimising your losses (webinar)
- My food costs are too high – how do I reduce them?
- TEMPLATE: Business Plan
- Treatment of PAYE & GST on tips
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Compliance
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- Monday / Tuesday-isation for the holiday season 2021 / 2022
- POLICY: Venue Hire / Booking – Covid -19
- Privacy Act 2020 – Advice – As featured in Savour December 2020
- TEMPLATE: Letter to confirm temporary closedown of business – COVID-19 Level 4
- The State of the Nation on Compliance
- Treatment of PAYE & GST on tips
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Coronavirus resources
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- 2nd Vaccination Reminder Letter Template
- ADVISORY: Covid-19 Protection Framework and Covid-19 Vaccination Certificates (CVCs) – part 1
- ADVISORY: Covid-19 Protection Framework and CVCs – Part 2 30 November 21
- Application for employment guidelines (docx)
- CHECKLIST – Reopening at Alert Level 3 – 28 August, 2021
- CHECKLIST: Closedown – practical checklist
- CHECKLIST: Final Checklist for Re-opening at Level 2
- CHECKLIST: Sample Cleaning Checklist – for COVID-19 Level 2
- CHECKLIST: Sample cleaning checklist for Covid-19 at Level 3
- Covid-19 Government Contact Quick Links
- Covid-19 Protection Framework and Covid-19 Vaccination Certificates (CVCs) Advisory – Part 3
- Covid-19 Risk Assessment Tool
- Covid-19 Safety Plan – Worksafe
- Covid-19: Vaccinations, new Employees, Health and Safety Risk Assessment Framework
- GUIDE & POLICY: Vaccinations in the workplace
- GUIDE & TEMPLATE: Employee Payments and temporary closures overview – updated September 2021
- GUIDE & TEMPLATE: Guideline for lease discussion & landlord letter template – COVID-19
- GUIDE & TEMPLATES: Business Restructure Pack – updated 2 September 2021
- GUIDE & TEMPLATES: Temporary Variation to Employment Agreement Guide Covid-19
- GUIDE: Business interruptions guide
- GUIDE: Cancellation of Notice – 20 December 2021
- GUIDE: Cleaning your premises following a confirmed or probable case of COVID-19 – updated 22 December, 2021
- GUIDE: Closure of Business – Employment
- GUIDE: Contact Tracing Definitions and Requirements – August 2021
- GUIDE: Contactless Delivery & Pick-up Programme for Level 3 (updated 4 October 2021)
- GUIDE: Covid Continency Plans
- GUIDE: COVID-19 Media Survival Toolkit
- GUIDE: Dealing with a probable or confirmed Covid-19 case in the workplace
- GUIDE: Mandatory record keeping requirements
- GUIDE: Mask Wearing: Tips For Employees
- GUIDE: My Vaccine Pass – social & website messaging for business
- GUIDE: Negotiations with Landlords in Covid restriction times
- GUIDE: Operating your business at Level 2 – guidelines for hospitality (7 Oct, 2021)
- GUIDE: Physical Distancing for Customers – Level 3
- Guide: Pre-mandate Vaccination Framework Guide
- GUIDE: Quick reference guide – De-escalation techniques
- GUIDE: Quick reference guides for RED & ORANGE
- GUIDE: Requirement to Work Guide – updated September 2021
- GUIDE: Vaccination Passes: tips for dealing with customers
- GUIDE: Wage Subsidy 3 & 4 – September 2021 – Eligibility resource
- GUIDELINE: COVID-19: Cleaning & Hygiene Guidelines Covid-19 Level 2
- GUIDELINES: Operating your Business at RED
- GUIDELINES: Operating your Business in ORANGE
- Health & Safety Policy in your Workplace – COVID-19 – Masks & Testing
- LETTER TEMPLATE: August 12 changes to Alert levels (Auckland) – communication with employees
- LETTER TEMPLATE: August 12 changes to Alert levels (rest of New Zealand) – communication with employees
- LETTER TEMPLATE: Letter to confirm temporary emergency closedown of business – COVID-19
- LETTER TEMPLATE: Letter to further update Employees – COVID-19 – Auckland CBD emergency
- LETTER TEMPLATE: Proposed Emergency Temporary Variation to Employment Agreement and Consultation – Auckland CBD
- Mandatory Sign-In – Posters & Ballot box resources
- POLICY: Health & Safety Policy for Supplier Interaction at Red & Orange – December 6 2021
- POLICY: Health & Safety Policy for your Workplace – updated 4 October
- POLICY: Sample Motor Vehicle Policy for COVID19
- POLICY: Venue Hire / Booking – Covid -19
- Recovery Toolkit
- SIGNAGE: Covid-19 Clean and disinfect all surfaces
- SIGNAGE: Covid-19 Stop if you are unwell poster
- SIGNAGE: Covid-19 Wash Your Hands poster
- SIGNAGE: HPA infosheet – How to protect yourself and others.
- SIGNAGE: HPA infosheet – How-is-COVID-19-spread.pdf
- SIGNAGE: HPA infosheet – What is contact tracing?
- SIGNAGE: Ministry of Health poster – Protect Yourself Against Coronavirus Poster -Chinese
- SIGNAGE: Ministry of Health poster – Protect Yourself Against Coronavirus Poster -English
- SIGNAGE: No Alcohol on Premises
- Signage: Operating in Red or Orange – Customer facing signs
- SIGNAGE: Physical Distancing for Customers Poster Template – 2 metres
- SIGNAGE: Physical distancing poster – stand 1 metre apart
- SIGNAGE: Pick-up zone
- SIGNAGE: Please wait here
- SIGNAGE: re business closed
- SIGNAGE: Requirements of dining in/taking out for customers
- SIGNAGE: Reusable coffee cup signage
- SIGNAGE: Sample Health & Safety Signage for Customers, stay away if sick – COVID-19
- SIGNAGE: Window signage for business reopening at Level 3
- Takeaway Policy for Customers
- TEMPLATE SIGNAGE – Customer Information
- TEMPLATE: Communication template for Customers – re contactless pick-up at Level 3
- TEMPLATE: Media release template for business reopening at Level 3
- TEMPLATE: Outcome letter on temporary close down and confirm payment options
- TEMPLATE: Proposal letter on temporary close down and propose payment options
- TEMPLATE: Sample Health & Safety Communication for Customers, what business is doing – COVID-19 Level 2
- The Crowded Places Strategy
- TOOLKIT: COVID-19 Vaccine Business and workplace toolkit
- Vaccination Info Sheet
- Voluntary Vaccinations Register
- Wage subsidy – Consent letter/Email
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Vaccinations
- 2nd Vaccination Reminder Letter Template
- ADVISORY: Covid-19 Protection Framework and Covid-19 Vaccination Certificates (CVCs) – part 1
- Covid-19: Vaccinations, new Employees, Health and Safety Risk Assessment Framework
- GUIDE & POLICY: Vaccinations in the workplace
- Guide: Pre-mandate Vaccination Framework Guide
- TOOLKIT: COVID-19 Vaccine Business and workplace toolkit
- Vaccination Info Sheet
- Voluntary Vaccinations Register
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Customer service
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- Creating great sales people
- GUIDE: Vaccination Passes: tips for dealing with customers
- Operational Excellence – Part one
- Operational Excellence – Part two
- Order your in coffee in Māori!
- The art of cultivating customer loyalty
- Turning customer complaints around
- What Happens If? Tips to help you with responses
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Emergency Response
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Employment
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- 2018 Restaurant Association remuneration survey summary report
- 2019 Restaurant Association remuneration survey summary report
- ADVISORY: Covid-19 Protection Framework and Covid-19 Vaccination Certificates (CVCs) – part 1
- ADVISORY: Covid-19 Protection Framework and CVCs – Part 2 30 November 21
- Application for employment guidelines (docx)
- Bonding agreement template – training costs (docx)
- Can you make a deduction from an employee’s pay?
- Cash up form – template (docx)
- Certificate of service – template (docx)
- Covid-19 Protection Framework and Covid-19 Vaccination Certificates (CVCs) Advisory – Part 3
- Covid-19: Vaccinations, new Employees, Health and Safety Risk Assessment Framework
- Disciplinary Process Guide & Resources
- Easter Trading (docx)
- Employing Innovatively
- Employment Learning Modules
- Employment rescue
- Employment types – permanent, casual & fixed term (pdf)
- Evaluation period agreement form (pdf)
- Exit interview (docx)
- GUIDE & POLICY: Vaccinations in the workplace
- GUIDE & TEMPLATE: 90 day trials
- GUIDE & TEMPLATE: Employee Payments and temporary closures overview – updated September 2021
- GUIDE Employing Children & Young People
- GUIDE: Business interruptions guide
- GUIDE: Cancellation of Notice – 20 December 2021
- Guide: Closedown Periods 2021
- Guide: Easter Trading 2021
- GUIDE: Employee Abandonment
- GUIDE: Employment Agreements July 2021
- GUIDE: Managing Resignations
- Guide: Medical Incapacity
- GUIDE: Personal grievance
- GUIDE: Requirement to Work Guide – updated September 2021
- Harassment and Bullying Policy
- Implementing a sexual harassment policy (pdf)
- Induction process checklist (docx)
- Invitation letter to attend meeting to discuss new allegations (docx)
- Labour Inspectorate Audit guide
- Letter confirming suspension (docx)
- Letter of Expectation and Reminder
- Letter to propose meeting to end trial period (docx)
- Meeting to deliver final decision – invitation letter (docx)
- Monday / Tuesday-isation for the holiday season 2021 / 2022
- Offer of employment letter template (docx)
- Performance Management Pack
- POLICY: Equal Employment Opportunities
- POLICY: Diversity and Inclusion
- POLICY: Sample Motor Vehicle Policy for COVID19
- Reference checklist (docx)
- Rejection letter template (docx)
- Staff retention and recruitment strategies
- Suspension Guide
- TEMPLATE: Communication to employees about sick leave changes, July 2021
- The ‘Otherwise Working Day’
- Variation to employment agreement (docx)
- Voluntary Vaccinations Register
- Wage subsidy – Consent letter/Email
- Welcome letter template (docx)
- What type of employment relationship do you have?
- Written reference template (docx)
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Disciplinary Process
- Can you instantly dismiss for serious misconduct?
- Disciplinary Process Guide & Resources
- Invitation letter to attend meeting to discuss new allegations (docx)
- Letter confirming suspension (docx)
- Letter to propose meeting to end trial period (docx)
- Meeting to deliver final decision – invitation letter (docx)
- Performance Management Pack
- Suspension Guide
- What constitutes serious misconduct?
- When is it serious enough to consider suspension?
- Words of warning
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Employment start up
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Ending the Employment Relationship
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Establishment policy & the employment relationship
- Cash up form – template (docx)
- CCTV Policy Template
- Employee calling in sick all the time. What should I do?
- GUIDE Employing Children & Young People
- Harassment and Bullying Policy
- Labour Inspectorate Audit guide
- Motor vehicle policy
- My employee’s role has changed. Do they need a new agreement?
- Performance Appraisal Template
- Performance Management Pack
- POLICY: Equal Employment Opportunities
- POLICY: Diversity and Inclusion
- Social Media Policy Template
- Updated Health and Wellbeing Policy Covid 19 March 1 2021
- Variation to employment agreement (docx)
- What breaks do I have to give my staff?
- What happens when you need to cancel a shift?
- Who do I pay if the I close for the holiday weekend?
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Immigration
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Leave
- Anzac day trading
- Can I decline a request for leave during our busy season?
- Do I have to hold their job open indefinitely?
- Easter Trading (docx)
- Guide: Family Violence Leave
- GUIDE: Requirement to Work Guide – updated September 2021
- Managing Easter Holidays – 2019
- My employee wants to ‘cash up’ some of their leave. Is this legal?
- The ‘Otherwise Working Day’
- What do I pay if a public holiday falls on a normal day of work? (pdf)
- Who do I pay if the I close for the holiday weekend?
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Performance
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Pre Employment
- Agreeing on hours & availability
- Application for employment guidelines (docx)
- Employment agreement templates
- Evaluation period agreement form (pdf)
- Evaluation period best practice
- GUIDE & TEMPLATE: 90 day trials
- GUIDE Employing Children & Young People
- Letter of offer for existing employees
- Offer of employment letter template (docx)
- Reference checklist (docx)
- Rejection letter template (docx)
- Welcome letter template (docx)
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Food safety
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General
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Health and safety
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- A guide to Health & Safety at Work
- Boss Burnout – Spot warning signs in yourself
- CHECKLIST: Sample Cleaning Checklist – for COVID-19 Level 2
- CHECKLIST: Sample cleaning checklist for Covid-19 at Level 3
- Covid-19 Safety Plan – Worksafe
- Do I have to hold their job open indefinitely?
- Ensuring the health & safety of employees working alone
- GUIDE & POLICY: Vaccinations in the workplace
- GUIDE: Covid Continency Plans
- GUIDELINE: COVID-19: Cleaning & Hygiene Guidelines Covid-19 Level 2
- Harassment and Bullying Policy
- Health & Safety Policy in your Workplace – COVID-19 – Masks & Testing
- How to manage work risks
- Identifying hazards and risks
- Implementing a sexual harassment policy (pdf)
- POLICY: Health & Safety Policy for your Workplace – updated 4 October
- POLICY: Venue Hire / Booking – Covid -19
- SIGNAGE: Sample Health & Safety Signage for Customers, stay away if sick – COVID-19
- St John First Aid Kit member promo code
- TEMPLATE: Sample Health & Safety Communication for Customers, what business is doing – COVID-19 Level 2
- The Crowded Places Strategy
- Voluntary Vaccinations Register
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Leases
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Marketing
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Member promo codes
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Mental Health & Wellbeing
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- 50 ways to take a break
- A Guide for Managers: Let’s make mental health part of the conversation
- Boss Burnout – Spot warning signs in yourself
- Clear Head: Your Guide to Well Being
- Five Ways to Wellbeing at Work Toolkit
- Frequently asked questions about mental health
- Guide: Family Violence Leave
- Having suicidal thoughts and finding a way back
- Helplines and Local Mental Health Services – updated March 2021
- How to have a conversation about mental health
- Incorporating Wellness into your Life in Hospitality
- Make your own All Right? poster
- Managing Employees’ Mental Health Issues
- Tip card: A How-To on having mental health conversations in your workplace
- Updated Health and Wellbeing Policy Covid 19 March 1 2021
- Why talk about mental health at work?
- Worried someone is thinking of suicide?
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Sale and supply of alcohol
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- Applying for a licence to sell or supply alcohol
- Creating a staff training plan – sale & supply of alcohol
- Date of birth chart
- Developing a host responsibility policy
- Guidance on alcohol promotions – on-licensed premises
- Guide: Easter Trading 2021
- Guidelines for CPTED (Crime Prevention through Environmental Design) for licensed premises
- Host responsibility guidelines for frontline staff – handbook
- Intoxication assessment tool
- Intoxication prevention tool
- ServeWise – e-learning tool
- Servewise interactive e-learning tool
- The bar code ~ frontline bar staff and the law
- The manager’s guide
- Training new and young staff around alcohol
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Training
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Trends and insights
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- 2017 Hospitality Remuneration Summary Report
- 2018 Restaurant Association remuneration survey summary report
- 2019 Restaurant Association remuneration survey summary report
- Employing Innovatively
- Evolve or die – Panel discussion
- Food Service Facts 2016
- Inspire me – panel discussion
- Tourism Youth Perceptions Research Report
- What is the value of your business?
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