Resources

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Member Document
Daily Due Diligience (DDD) form template
The template FCP comes with record blanks you can use, but you do not have to use these forms. Here is our own template you can use where a single page acts as the record for each day.
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Member Document
Date of birth chart
This chart can be printed off to help bar and security staff to correctly calculate a patron’s age from their date of birth. Our thanks to HPA for their permission to share this resource.
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Member Document
Dealing with Customer Trespass
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Member Document
Developing a host responsibility policy
A Host Responsibility policy provides documentation of a premises’ commitment to host responsibility practices. You will be required to produce a policy as part of the licensing process.
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Member Article
Disciplinary Process Guide & Resources
Managing Disciplinaries can be a challenging process with some risks. Please see our Guide here and updated templates to use with the Guide.
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Free Article
Do I have to hold their job open indefinitely?
My employee has gone on ACC and I don’t know when they are coming back to work.
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Member Document
Easter Trading (docx)
To alleviate any confusion over the Easter trading during the holidays, here’s our Easter 101 guide to outline your obligations over these upcoming public holidays.
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Member Article
Employee calling in sick all the time. What should I do?
Dealing with absenteeism is a major challenge in our industry
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Free Document
Employing Innovatively
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Free Article
Employment agreement templates
With the assistance of our legal partners, Hesketh Henry, the Restaurant Association has developed employment agreement templates which are tailored to the hospitality industry.
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Free Article
Employment Learning Modules
Learn about essential employment information - free to access
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Member Video
Employment rescue
Recorded live from the Hospitality Summit 2015.
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Member Document
Employment types – permanent, casual & fixed term (pdf)
There are many different types of employment relationships that may exist between an employer and employee. Employers should take the time to understand them and employee entitlements
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Free Article
Ensuring the health & safety of employees working alone
If you have employees working alone, you'll need to consider how you will manage their health and safety.
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Member Document
Evaluation period agreement form (pdf)
During the recruitment process it is common in the hospitality industry to ask the candidate to attend the prospective place of work for a short “practical interview".
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Member Document
Evaluation period best practice
Is there a place for short term "pre-employment" evaluation periods in the hospitality industry?
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Free Video
Evolve or die – Panel discussion
Panel discussion with Don Fletcher (Moderator) Larry Nadeau (International Keyspeaker), Daniel Wilson (Huxtable & Huxtaburger), Tony Stewart (Clooney)
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Member Document
Exit interview (docx)
Exit interviews are a way for employers to survey and analyze the views of departing employees.