Resources
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Member ArticleEmployee calling in sick all the time. What should I do?
Dealing with absenteeism is a major challenge in our industry
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Free ArticleEmployment agreement templates
With the assistance of our legal partners, Hesketh Henry, the Restaurant Association has developed employment agreement templates which are tailored to the hospitality industry.
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Free ArticleEmployment Learning Modules
Learn about essential employment information - free to access
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Member VideoEmployment rescue
Recorded live from the Hospitality Summit 2015.
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Member DocumentEmployment types – permanent, casual & fixed term (pdf)
There are many different types of employment relationships that may exist between an employer and employee. Employers should take the time to understand them and employee entitlements.
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Free ArticleEnsuring the health & safety of employees working alone
If you have employees working alone, you'll need to consider how you will manage their health and safety.
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Member DocumentEvaluation period agreement form (pdf)
During the recruitment process it is common in the hospitality industry to ask the candidate to attend the prospective place of work for a short “practical interview".
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Free ArticleEvaluation period best practice
Is there a place for short term "pre-employment" evaluation periods in the hospitality industry?
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Free VideoEvolve or die – Panel discussion
Panel discussion with Don Fletcher (Moderator) Larry Nadeau (International Keyspeaker), Daniel Wilson (Huxtable & Huxtaburger), Tony Stewart (Clooney)
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Member DocumentExit interview (docx)
Exit interviews are a way for employers to survey and analyze the views of departing employees.
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Member ArticleExtending your social – Instagram 101
Where do you start with Instagram?
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Free ArticleFive Ways to Wellbeing at Work Toolkit
The Five Ways to Wellbeing at Work Toolkit includes fact sheets, tips, tools and templates to make it easy for you to support your teams to build the Five Ways into their daily lives.
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Member ArticleFood costing template & guideline (pdf)
You need to be aware of the cost of each dish so you know which dishes are contributing most to high food costs.
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Member DocumentFood safety complaint procedure (pdf)
The purpose of this Food Safety Complaint document is to outline the procedures necessary to investigate a complain of food poisoning.
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Member ArticleFood Service Facts 2016
Topline statistics for New Zealand's hospitality industry, produced by the Restaurant Association of New Zealand.
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Free ArticleFrequently asked questions about mental health
Here is a resource on the frequently asked questions about mental health.
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Member DocumentGet on board our restaurant gift card and gift voucher programmes
Over $1.4 million in sales were made for these two schemes in 2016, making these two of our most outstanding member benefits!
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Free VideoGet your wage costs under control (webinar)
James O'Connell from O'Connell Consulting shares his systems for creating rosters, minimising and monitoring wage costs and training a great team – time and cost efficiently.