Resources
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Member DocumentVariations to employment agreement - with letter templates
During the period of employment circumstances can arise when employers and employees need to vary their employment agreements because of changes in the employee’s position.
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Member Document90-day trial period compliance checklist
Our 90-day trial period compliance checklist gives employers a practical, step-by-step way to check that they have met the requirements for a valid trial period.
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Member Document90-day trial periods: Employer guide and template letters
Our 90-day trial period guide takes employers through the requirements for establishing a valid trial period and the steps to follow if there are concerns.
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Member ArticleYour customers are asking AI where to eat. Make sure your business is showing up.
For many years, getting found online meant ranking on Google. Now your customers are asking AI where to eat. Make sure your business is showing up.
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Member DocumentRest and meal break policy for hospitality businesses
A practical policy template setting out employee rest and meal break entitlements, responsibilities and arrangements for managing breaks in a hospitality workplace.
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Member DocumentBusiness Closure guide and employee letter templates
This guide outlines the key matters to consider in a business closure and provides template letters to support a fair employee consultation and redundancy process.
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Member DocumentDirection to take annual leave – employer letter templates
Guidance and template letters to help employers consult with an employee about taking annual leave and, where agreement cannot be reached, formally direct them to take leave.
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Member DocumentFire Alarm & Fire Safety Compliance Guide for Hospitality
Learn your fire alarm and fire safety obligations, Building Warrant of Fitness requirements, evacuation procedures and compliance responsibilities for hospitality businesses.
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Member DocumentFoodborne Illness & Norovirus Response Toolkit
Download our free Foodborne Illness & Norovirus Response Toolkit for New Zealand hospitality businesses. Practical guidance, checklists and response templates.
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Member DocumentNew Employee Onboarding Checklist
Download our free New Employee Onboarding Checklist for hospitality businesses. Cover recruitment, employment agreements, induction, payroll, food safety and staff reviews with confidence.
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Member DocumentMobile Phone and Personal Device Policy Template
This downloadable Mobile Phone and Personal Device Policy template provides a practical framework to help you set clear expectations around phone use during shifts,
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Member ArticleResilienceOS module: Health & Safety at Work requirements
A business must ensure, so far as is reasonably practicable, the health and safety of its workers, and that other persons are not put at risk from work carried out as part of the business.
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Member ArticleProposing a change to an employee's working hours
If you need to reduce or change an employee's hours, you cannot simply make that change unilaterally. The safest path — legally and practically — is a genuine consultation process.
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Member Article
Restaurant Association Online LCQ - Member Discount Coupon
Members can use this coupon to access the 'Member Only' rate for the Online LCQ.
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Free ArticleBuilding your AI workflow: from daily tasks to monthly strategy
This guide helps you to set out when to use AI—and how to make it part of your actual workflow, not just another thing on your to-do list.
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Free ArticleCommon AI mistakes that could cost you
It's likely you've been exploring AI tools to streamline operations, but there's a critical conversation you should have with your team: what NOT to share with AI.
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Member ArticleYour AI market intelligence tool: Stay ahead without the legwork
You know you should keep an eye on what competitors are doing. But when do you have time to check their websites, menus, and social posts? Let AI be your market intelligence assistant.
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Member DocumentEthics in hospitality
Ethical behaviour in hospitality is important for maintaining both your businesses reputation and trust amongst your staff.