Service Start – Customer Service Essentials Training for Job Seekers
Service Start is an two week industry-focused customer service essentials training programme delivered in partnership with the Ministry of Social Development (MSD) in Christchurch to support job seekers into sustainable employment across customer-facing industries including hospitality, retail, and tourism.
The programme is currently delivered in Christchurch, providing practical, work-focused training that builds confidence, workplace readiness, and employability. Service Start supports participants to develop the skills and mindset needed to successfully transition into customer service roles and long-term career pathways.
What Do Service Start Trainees Get?
Industry introduction:
- Hospitality fundamentals
- Customer service essentials
Workplace readiness skills:
- Time management, priorities, and goal setting
- Professional behaviour and workplace expectations
- Building confidence, resilience, and a positive attitude
Job-ready preparation:
- Interview preparation and practice
What Do We Provide for Employers?
- Recruitment service – matched candidates, ready to work
- Work-ready graduates – trained in the right attitude and foundational customer service skills
- Ongoing support – frequent contact and mentoring after placement
Our main focus is graduating trainees with the right attitude, a drive to learn, and basic customer service skills. Upon completion, we actively help recruit graduates into employment for 8 weeks, and our support continues through pastoral care and mentorship
Get in Touch
Are you an employer interested in talking with a Service Start graduate? We currently have candidates in Christchurch looking for roles. You can list your vacancy here and someone will be in touch to recommend suitable candidates!
Call us today on 0800 737 827 or email [email protected]