This booklet provides information about applying for a new or renewed licence to sell or supply alcohol. Our thanks to HPA for providing permission to share this resource.

Employers will sometimes make a commitment to support an employee who is undertaking training, by agreeing to meet the costs for the employee to complete the training.

Nowadays, people are making more use of the internet while on the go and expect to find WIFI hotspots at their disposal. Offering free WIFI in your restaurant has unique benefits.

There are a number of different options available to you as you legally set up the structure of your business.

The short answer is yes, but the process is never ‘short' when it comes to dismissal, even if it is for serious misconduct.

A certificate of service is a written statement provided by an employer upon termination of an employee’s employment.

You will be required in most cases to provide your training plan when applying for renewal or applying for your license for the first time.

Sales is an integral part of the success of your restaurant, cafe or bar and it is imperative that your team see themselves as salespeople, not only waiters or bartenders.

This advice is designed to help members make good, safe, sensible and practical decisions in the event of an emergency situation such as a cyclone emergency.

The template FCP comes with record blanks you can use, but you do not have to use these forms. Here is our own template you can use where a single page acts as the record for each day.

This chart can be printed off to help bar and security staff to correctly calculate a patron’s age from their date of birth. Our thanks to HPA for their permission to share this resource.

A Host Responsibility policy provides documentation of a premises’ commitment to host responsibility practices. You will be required to produce a policy as part of the licensing process.

When a serious employment incident has occurred employers will need to conduct a disciplinary meeting as part of the process. The following guide takes you through the meeting process.

When a serious employment incident has been alleged employers must meet with an employee to discuss allegation. This letter template can be used for this purpose.

When an employer is faced with a situation of alleged employee misconduct, a thorough disciplinary process must be conducted.