Resources

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Member Document
GUIDE: Personal grievance
A comprehensive guide for what to do when receiving a personal grievance claim
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Member Document
CCTV Policy Template
A draft CCTV Policy for you to use to implement CCTV recording in your premises.
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Free Document
LETTER TEMPLATE: Letter to further update Employees – COVID-19 – Auckland CBD emergency
When temporary arrangements are being put in place communication with your employees is critical. This template is for communication with your employees on what is happening.
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Free Document
LETTER TEMPLATE: Proposed Emergency Temporary Variation to Employment Agreement and Consultation - Auckland CBD
If you are wishing to propose temporarily reducing your employees hours as a result of the Covid-19 Auckland CBD emergency situation, this letter proposes the temporary variation.
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Member Document
LETTER TEMPLATE: Letter to confirm temporary emergency closedown of business – COVID-19
If you need to temporarily close your business as a result of the Covid-19 Auckland CBD emergency, you can use this template. Updated February 15 2021
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Member Document
Dealing with Customer Trespass
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Free Document
GUIDE: COVID-19 Media Survival Toolkit
This toolkit is designed to help you communicate with your patrons and the media if you are involved in a COVID-19 outbreak
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Free Document
Boss Burnout - Spot warning signs in yourself
This article by the Mental Health Foundation talks about learning to spot warning signs and pick up tips to improve your wellbeing. Your health and happiness — and your business will benift
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Free Document
Employing Innovatively
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Member Article
Performance Management Pack
We have created a Performance Management Pack which includes all the information and templates members need to address an employee’s poor performance and get them back on track. The best way
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Free Document
Recovery Toolkit
As New Zealand looks to reset and rebuild from the impacts of Covid-19, the Restaurant Association’s Recovery Toolkit looks at how the hospitality industry can also plan for recovery.
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Free Document
GUIDE: Contactless Delivery & Pick-up Programme for Level 3 (updated 4 October 2021)
This guide provides essential information and guidance on operating a contactless delivery and pick-up programme at Level 3.
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Member Document
Employment types - permanent, casual & fixed term (pdf)
There are many different types of employment relationships that may exist between an employer and employee. Employers should take the time to understand them and employee entitlements
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Free Document
LETTER TEMPLATE: August 12 changes to Alert levels (rest of New Zealand) – communication with employees
This letter template provides initial communication with employees as regions outside of Auckland move into Alert Level 2.
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Free Document
LETTER TEMPLATE: August 12 changes to Alert levels (Auckland) - communication with employees
This letter template provides initial communication with employees as Auckland moves into Alert Level 3.
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Member Document
Suspension Guide
This guide explains the suspension process and best practice with letter templates included
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Member Document
GUIDE: Closure of Business - Employment
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Member Document
SIGNAGE: Requirements of dining in/taking out for customers