Resources
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Member Article
GUIDE & TEMPLATES: Business Restructure Pack - updated July 2022
The pack includes our Guidelines and templates on the Four Phase Restructure Process. The Restructure Pack was updated in July 2022
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Member Document
COVID-19: Ventilation and Air Management
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Member Document
Return to Work Questionnare
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Free Document
GUIDE & TEMPLATE: Guideline for lease discussion & landlord letter template – COVID-19
This guideline provides general advice on leasing arrangements and a sample letter template for use if approaching your landlord to discuss relief under the current lease arrangements.
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Free Article
GUIDE: Covid-19 Contingency Plan
As a business owner, it is important to take steps to protect your staff, your customers and your business against Covid. Have a clear plan ahead, be prepared and respond appropriately.
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Free Article
Rapid Antigen Testing Policy
This workplace policy clearly communicates the process and expectations that an employee can have if they are required to take a surveillance RAT as part of a workplace protocol.
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Member Document
Guide: Job Sharing - Secondment Agreements
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Member Article
Ombudsman Complaint Letter template
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Member Article
Takeaway Policy for Customers
A written policy template to use to communicate with customers about your takeaway operations within the Covid-19 Protection Framework.
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Free Document
GUIDE: Quick reference guide - De-escalation techniques
This one-page quick reference guide provides guidance on managing situations with customers who are displaying inappropriate behaviours as a result of traffic light framework requirements.
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Free Document
SIGNAGE: Reusable coffee cup signage
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Member Document
GUIDE: Mask Wearing: Tips For Employees
In this guide we provide some tips for employees to help them adapt to interacting with customers wearing a mask.
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Free Article
GUIDE: Covid Contingency Plans
Some Landlords are asking tenants to provide a Covid Contingency Plan. Please see this advice document for more information.
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Member Document
GUIDE: Requirement to Work Guide - updated September 2021
This is intended as a broad Guide to assist you in situations where employees may be reluctant to return to wrok and to help arrive at an outcome for both parties.
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Free Document
LETTER TEMPLATE: Proposed Emergency Temporary Variation to Employment Agreement and Consultation - Auckland CBD
If you are wishing to propose temporarily reducing your employees hours as a result of the Covid-19 Auckland CBD emergency situation, this letter proposes the temporary variation.
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Free Document
GUIDE: COVID-19 Media Survival Toolkit
This toolkit is designed to help you communicate with your patrons and the media if you are involved in a COVID-19 outbreak
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Free Document
Recovery Toolkit
As New Zealand looks to reset and rebuild from the impacts of Covid-19, the Restaurant Association’s Recovery Toolkit looks at how the hospitality industry can also plan for recovery.
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Member Document
GUIDE: Closure of Business - Employment