What people often initially miss when using AI is that it works best when you teach it about your specific business first. Think of it like training a new team member - the more context they

The Restaurant Association's Personal Hygiene at the Workplace Policy has been developed to help members to maintain standards of health, safety, and professionalism in their businesses.

Hospitality is about making people feel welcome — and that begins with your team. When everyone feels valued, supported, and able to contribute their best, that warmth naturally extends to y

The 2025 Hospitality Report delivers a current snapshot of the hospitality sector — its scale, performance, and pressures.

Rostering is a time-consuming admin task. While AI can't build your roster automatically, it can do some of the heavy thinking that makes rostering so time-consuming.

A guide to teamwork - This guide outlines how you can build and promote strong teamwork within your hospitality team.

This article is a short guide to enhancing and maintaining positive customer experiences for guests who engage with your business.

Your AI admin assistant: Smarter supplier and invoice management. Use AI to help you catch costly mistakes and stay on top of supplier changes without the paperwork overwhelm.

This DIY guide walks you through the steps for optimising your Google Business Profile to boost visibility and attract more customers.

This practical guide shares low-cost (and often free) marketing strategies tailored for hospitality businesses.

We've seen candidates are already using AI to write better applications — shouldn't you be using it to find better staff?

Relationships in the workplace are a natural part of human connection. But when boundaries blur or communication breaks down, they can also create tension, bias, or discomfort for others.

Managing staff alcohol consumption in hospitality - this comprehensive policy template addresses the complex challenge of balancing team culture with legal compliance and workplace safety.

How can you use AI to analyse your your sales data, spot patterns you might miss, and suggest changes that could boost both customer satisfaction and your profit margins.

Last week we talked about AI as your "very fast junior assistant." This week, let's put that assistant to work on one of your most time-consuming tasks: writing customer communications.

Artificial intelligence (AI) is simply software that can generate ideas, summarise information, and automate tasks you’d normally do by hand.