Hospitality is built on people. Great workplaces don’t happen by accident — they are created through strong leadership, clear expectations, respect, support, and a commitment to continual improvement.
Recent conversations across the industry have reinforced the importance of workplace culture and the responsibility we all share in creating environments where people feel safe, valued, supported, and able to thrive. At the Restaurant Association, we are committed to supporting hospitality businesses with practical tools, resources, training, and guidance that help build positive workplace cultures and strong teams.
We’ve brought together in one place a range of our articles, policies, webinars, and leadership resources to support businesses at every stage of that journey.
Articles & insights
Check out these articles, industry perspectives, and guidance on building strong teams, improving workplace culture, and supporting staff retention and wellbeing. Access more articles here.
Now is a good time to reimagine your restaurant culture
A thoughtful look at why great hospitality businesses are built not just on great food, drinks, and guest experiences, but on taking care of the people behind them.
A guide to teamwork
Your team is your biggest asset. This article in on building strong teamwork in hospitality, helping create positive workplaces, better communication, and stronger experiences for both staff and guests.
7 Essential Strategies for Maximizing Staff Retention in the Hospitality Industry
A practical look at how hospitality businesses can strengthen staff retention by creating workplaces where people feel supported, valued, and motivated to stay.
HospoCred the industry programme to highlight those going above and beyond
An industry-led initiative designed to recognise hospitality businesses that are committed to high standards in workplace culture, people leadership, and employment practices.
Inclusive hiring in hospitality
How can inclusive hiring strengthen workplace culture, widen talent pools, and help create hospitality environments where everyone feels they belong.
The case for keeping hospitality human
With rising costs, staffing shortages, and pressure on margins, many businesses are having to find smarter, more efficient ways to operate. The challenge is making sure that in the process, we don’t lose the human moments that customers remember most.
Policies & resources
Clear policies and practical workplace guidance help create safer, more respectful, and supportive environments for everyone. Access more resources here.
Addressing Workplace Bullying and Harassment: Strategies and Solutions
Covers strategies for recognising, preventing, and responding to bullying and harassment, while helping businesses create safer and more respectful workplaces.
Health & Wellbeing policy
A workplace wellbeing policy is an excellent way to build a positive and healthy workplace. Use this policy template to implement policy in your business.
Mentoring and supporting your young employees
This resource highlights ways employers can support and mentor young employees, helping them build confidence, develop skills, and succeed in hospitality workplaces.
POLICY: Equal Employment Opportunities
Supports businesses to create fair, inclusive, and respectful workplaces through clear expectations, communication, and equal employment practices.
POLICY: Diversity and Inclusion
Encourages workplaces built on inclusion, respect, and open communication, supported by clear expectations and positive workplace behaviours.
Ethics in hospitality
Explores the importance of ethical behaviour in hospitality and how strong values, fairness, and accountability help build trust with both staff and customers.
Training & Professional Development
Explore on demand training content – ongoing learning and leadership development are essential to creating positive teams and healthy workplace cultures. Access more on demand training here.
Helpline Webinar: Managing Bullying & Harassment – Free
Learn how to recognise, prevent, and address bullying and harassment in the workplace.
Established Managers – LiveStream Recording
Through engaging discussions and real life examples participants will learn about leadership styles, effective communication, how to motivate and inspire their teams, resolve conflicts and build a cohesive and collaborative team.
Emerging Managers – LiveStream Recording
This interactive workshop is for new and emerging hospitality managers and supervisors, looking to develop and fine-tune their leadership skills. build confidence, develop skills, and succeed in hospitality workplaces.
Toxic team: Preventing and managing issues
How can you identify and manage toxic workplace behaviour, navigate difficult conversations, and support healthier team dynamics.
Team Talk: Team development and creating a good team fit
How do you make your team feel good and incorporate their skills?
What does a dream team look like?
How do you define a high-performing team? In this environment?
Managing and Resolving Conflict in the Workplace
This webinar is perfect for all staff wanting to manage and resolve conflict situations more effectively. Taking a proactive approach to dealing with conflict helps to foster a happy and healthy workplace.
Setting up for Success: Creating a cool culture
What does a Cool Culture feel like?? Build foundation setting- how to create culture from a place of authenticity.
The Delegation Dilemma: Learning to let go and empower your people
In this webinar, Marg Main covers positive delegation and coaching techniques, overcoming delegation barriers, the “why to how” approach, what to delegate, and key strategies for effective delegation.
Avoiding Burnout: Mental Health Check-In with Shaun Robinson
Presented by the Mental Health Foundation, this webinar shares practical ways to improve your mental health during times of increased stress. It’s important more than ever, that your teams are equipped with the tools to help maintain their general and emotional wellbeing.
Creating positive workplace culture is not a one-time conversation — it is ongoing work that requires leadership, reflection, accountability, and continual improvement. Hospitality is an industry full of creativity, opportunity, and passionate people. By continuing to invest in culture, wellbeing, leadership, and respectful workplaces, we can help ensure hospitality remains an industry where people want to build careers and futures.