This article is a short guide to enhancing and maintaining positive customer experiences for guests who engage with your business.

Your AI admin assistant: Smarter supplier and invoice management. Use AI to help you catch costly mistakes and stay on top of supplier changes without the paperwork overwhelm.

This DIY guide walks you through the steps for optimising your Google Business Profile to boost visibility and attract more customers.

This practical guide shares low-cost (and often free) marketing strategies tailored for hospitality businesses.

We've seen candidates are already using AI to write better applications — shouldn't you be using it to find better staff?

Relationships in the workplace are a natural part of human connection. But when boundaries blur or communication breaks down, they can also create tension, bias, or discomfort for others.

Managing staff alcohol consumption in hospitality - this comprehensive policy template addresses the complex challenge of balancing team culture with legal compliance and workplace safety.

How can you use AI to analyse your your sales data, spot patterns you might miss, and suggest changes that could boost both customer satisfaction and your profit margins.

Last week we talked about AI as your "very fast junior assistant." This week, let's put that assistant to work on one of your most time-consuming tasks: writing customer communications.

Artificial intelligence (AI) is simply software that can generate ideas, summarise information, and automate tasks you’d normally do by hand.

Define what truly matters in your venue; who you serve, what they need, and how you deliver it.

When an employer is faced with a situation of alleged employee misconduct, a thorough disciplinary process must be conducted, watch this webinar for more information.

Need to legally remove someone from your property?

Our comprehensive guide shows you exactly how to issue a trespass notice in New Zealand.

Is Your Venue Consistently Delivering Excellence? Is your signature dish unforgettable? Make your menu’s hero dish world-class?

Running a great hospitality business isn’t just about getting it right once — it’s about getting it right every time. That’s where our Consistency Check Self Assessment Tool comes in.

World-class hospitality isn’t about being fancy. It’s about being flawlessly thoughtful. This resource provides a checklist of ideas to work on your venue's service.