Resources

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Member Article
What Is AI (and Why Should You Care)?
Artificial intelligence (AI) is simply software that can generate ideas, summarise information, and automate tasks you’d normally do by hand.
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Member Document
Daily Rhythm Tools: Restaurant
This module supports restaurant leaders with practical check-in templates tailored to the key phases of a restaurant day: prep, service, and post-service.
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Member Document
Identifying and Addressing Psychological Risks
The template below outlines five key psychological risks common in hospitality environments and provides you with specific tools and strategies to address them proactively.
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Member Document
Support Options: Map for Hospitality
Because the earlier you act, the better things get,whether you’re struggling yourself or supporting someone else, this guide shows where to go and what to do.
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Member Document
“What Now?” Creating Your Next Move in Hospitality
This 30-minute module is for hospitality owners feeling tired, stuck, or unsure about their future in the business.
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Member Document
Venue Value and Aspirations Module
Define what truly matters in your venue; who you serve, what they need, and how you deliver it.
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Member Document
Building Resilience: Play Calls
Give your team the exact plans to stay calm and connected in high-pressure hospitality moments by creating clear, shared language known as Play Calls.
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Member Article
Switching Off
This module is designed to help you recover well after the high-intensity demands of a shift.
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Member Document
Quiet Season Action Plan: Focused, Purposeful, Profitable
The purpose of this module is to help you create a smart, venue-specific, to-do list that aligns with your core value proposition.
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Member Document
Exhausted, or Actually Burned Out?
This module helps you recognise when that tiredness is tipping into something more serious, gives you language to talk about it, and offers practical steps to reset before burnout takes hold
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Member Document
Staffing: The Highs & The Lows
Your team is one of your most valuable assets. With the right standards, structure, and support, they can thrive and add real value to your business.
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Member Video
Helpline Webinar May 2025: Disciplinary Process
When an employer is faced with a situation of alleged employee misconduct, a thorough disciplinary process must be conducted, watch this webinar for more information.
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Member Document
Quick Guide: How To Issue a Tresspass Notice
Need to legally remove someone from your property?
Our comprehensive guide shows you exactly how to issue a trespass notice in New Zealand.
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Free Document
Quick Guide: Dealing with difficult customers
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Member Document
Signature Dish Builder Template
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Free Document
Consistency Check:Self-Assessment Tool
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Member Document
Excellence in Every Touchpoint
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Member Document
Quickfire Guide: The Disciplinary Process