Holiday Survival Guide 2025

Public holidays, staff rosters, customer issues—we’ve anticipated it all. Our Hospo Holiday Survival Guide has it all covered – a toolkit with employment guides, answers to your FAQ’s, managing customer relations resources, and more.

Please note that the Association office will be closed from 19 December 2025, reopening 5 January 2026. While our Helpline won’t be operating during this wellness break, you’re not without support with everything you’ll need through the period covered off here.

The official public holiday dates for this upcoming holiday period include the following:

  • Christmas Day Thursday 25 December 2025
  • Boxing Day Friday 26 December 2025
  • New Year’s Day Thursday 1 January 2026
  • New Year’s Day [Day after] Friday 2 January 2026

The 2025 Holiday Survival Toolkit

2025 Holiday Survival Guide

The Holiday Survival Guide contains essential information for the holiday period and can be downloaded below for quick reference.

All content contained in the document below is also available on this web page. This guide is designed for easy access—whether you need it at short notice, want to keep it at your venue, or prefer to read it on your computer, phone, or in printed form. You’re also welcome to share it with your staff for clarification on relevant rules and regulations.

General FAQ’s

We know the holiday season can be a whirlwind of activity, and questions often come up during the Christmas and holiday period.

That’s why we’ve put together this handy FAQ section with everything you need to know.

My business is open on Christmas Day this year (Thursday 25 December) where I have a lot of bookings. I have rostered staff that normally work Thursdays and some additional employees that do not normally work Thursdays as I need the extra help. Do I pay them all the same public holiday benefits?

For employees that normally work Thursdays, they should be paid time and a half for the hours they work and receive an alternative holiday. The extra staff that do not normally work Thursdays should also be paid time and a half for the hours they work but they are not entitled to receive an alternative holiday. This is because Thursday would not be considered an otherwise working day for the extra staff.

I plan on closing my business on Christmas day. Do I still need to pay my employees?

Yes, if Christmas day (Thursday 25 December 2025) is an otherwise working day for your employees then they would need to be paid their ordinary wage or sum of (the greater of the two). The same rule applies to any of the public holidays you may choose to be closed on.

One of my employees is rostered in assorted hours and days. Does this mean there are no otherwise working days for them?

My business will go into it’s annual closedown before Christmas Day and will not reopen until the middle of January. Do I still have to pay my employees for the public holidays occurring during this closedown period?

Yes, employees that would have other wised worked on those public holidays if the closedown was not enforced would need to be paid their normal days wages or other thing.

How do you pay an employee who works on a public holiday?

Anyone who works on a public holiday is entitled to be paid at a rate of time and a half. If the public holiday is an “otherwise working day” for the employee, and they do work it, then they are also entitled to one day’s full paid leave – an alternative holiday – to take some paid time off in the future. This applies to both wage and salaried employees. If the public holiday falls on a day that is not an otherwise working day, and they do work it, then they are entitled to be paid at time and a half, but they do not earn an alternative holiday.

The Restaurant Association employment agreement sets out that the employer may request the employee works on a public holiday when they are rostered to do so. You must specifically advise of this in advance. However, if the public holiday falls on an otherwise working day for the employee but it has been agreed that they will have the day off, they are entitled to be paid the amount that they would have received had they worked on that day (their relevant daily pay). There is no obligation to pay an employee for the public holiday if they do not work that day and it is not an otherwise working day for them.

Not sure which days are otherwise working days for an employee?

It can often be difficult to determine whether a public holiday falls on an ‘otherwise working day’ for an employee. This is particularly important when establishing an employee’s entitlements over a public holiday. If it is not clear whether a day would otherwise be a working day for an employee, the employer and employee must try to reach an agreement by taking into consideration the factors listed in the Holidays Act 2003. If an agreement cannot be reached, a Labour Inspector can make a decision.

Some of the factors you should consider are:

  • What the employment agreement says
  • The employee’s work patterns
  • The employer’s rosters or similar systems
  • The reasonable expectations of the employer and employee as to whether the employee would (have) work(ed) on the day concerned
  • Whether the employee works for the employer only when work is available In summary there is no hard and fast rule. A genuine consideration of all the factors is required by the employer. In highly variable roster situations, it may be expected that an employer review 3-6 months of work history to help form their decision about work patterns and otherwise working days.

The Restaurant Association can provide further guidance on this.

*Download the guide to the ‘Otherwise Working Day’ here .

Employment

The festive season often brings unique challenges and questions in the workplace. From managing holiday pay to understanding leave entitlements and rostering obligations, staying informed is essential.

This section unpacks the key employment law topics you need to know.

Video Resources

Operations

When managing increased demand and ensuring smooth day-to-day operations, planning ahead is key.

This section is packed with practical advice and strategies to help you keep your business on track during the holidays, so you can finish the year strong and set the stage for a successful new year.

Customer Relations

The festive season is the perfect opportunity to strengthen connections with your customers. Building goodwill and delivering exceptional service can leave a lasting impression that carries into the new year.

In this section, we’ll explore tips and strategies to enhance customer relationships, resolve issues gracefully, and create memorable experiences that keep your customers coming back.

Video Resources

Host Responsibility

The holiday season often brings people together to celebrate, and with that comes the important duty of ensuring everyone enjoys themselves in a safe and responsible environment.

This section covers essential tips and guidelines for upholding host responsibility—whether you’re serving drinks, hosting events, or managing a venue. Let’s make sure the festive cheer flows responsibly and everyone gets home safely.

Wellbeing

The holiday season is a time of joy for many but it can also be a period of high stress. Prioritizing health and well-being ensures you can fully enjoy the festivities and increased trade without burning out.

In this section, you will find tips to help you stay balanced, manage stress, and keep your physical and mental health in check—so you can celebrate the season feeling your best.

We wish you all the best for the rest of the year and look forward to seeing you in 2026.