Today sometime the NZ COVID-19 Tracer app will display an alert on all phones that have it installed. The alert will come up in the phone’s lock & home screens as an image tile.
Title:
The more we scan, the safer we’ll be
Body:
Whatever you’re doing this weekend, scan the QR codes wherever you go. If you’re feeling sick, please isolate, call Healthline and ask about getting a test.
The Ministry of Health wishes to advise that due to this alert notification customers may be more vigilant in their use of the app and therefore we must ensure that the official QR code posters are displayed in easily accessible areas. Below is a list of possible questions and answers about the alert that you can use to educate yourselves and your customers
COMMON QUESTIONS AND ANSWERS ABOUT THE ALERT
Q – Why did I get the alert?
A – With many of us heading into a long weekend we wanted to remind everyone of good practices over the weekend, that includes scanning everywhere you go.
Q – Can I get the alert back?
A – No it shows on your home or lock screen then it goes.
Q – Why did you decide to send an alert?
A – With some cases being reported this week, and heading into a long weekend we wanted to remind everyone the importance of scanning so we can respond to any positive cases very quickly.
Q – This alert annoyed me how do I turn it off?
A – We recommend you keep alerts on as that’s how you will receive a location alert if you are ever in contact with COVID-19 but, that said – you can turn notifications off in the app, under receive contact alerts in the dashboard (same image as below)
Q – Why did my friend /colleague / whanau etc, get the alert but I did not?
A – You need to have notifications enabled in NZ COVID Tracer – to find that in NZ COVID Tracer go to Dashboard and scroll down to Receive contact alerts
