Technology is changing quickly, and it can be difficult to know which tools are useful for your business. This hub brings together our practical articles, webinars and resources on AI and digital technology—helping hospitality businesses understand the opportunities, build capability and use new tools with confidence.
Whether you are just getting started or looking for ways to work more efficiently, improve the customer experience or strengthen your business, you’ll find guidance here to support your next steps.
Articles & insights
Explore articles, practical tips and industry insights to help you understand AI, build your digital capability and make technology work more effectively in your hospitality business. Access more AI articles here.
Your customers are asking AI where to eat. Make sure you can be found.
Make sure your business is showing up. For many years, getting found online meant getting ranked on Google. Now they are asking AI which may highlight just a handful of businesses.
Building your AI workflow: from daily tasks to monthly strategy
This guide helps you to set out when to use AI—and how to build it into the operational rhythm of the business, the same way you’ve built in stock takes, roster reviews, and team meetings.
AI safety and privacy:
common AI mistakes that could cost you
To keep your business safe there are some critical things you need to address: turning off data training in your AI tools, and making sure your team knows what NOT to share with AI.
Your AI market intelligence tool: Stay ahead without the legwork
You know you should keep an eye on what competitors are doing. But when do you have time to check their websites, menus, and social posts? Let AI be your market intelligence assistant.
Create Your AI Prompt Library: Save your best questions
Build a simple library of your best AI prompts so you don’t have invent new questions or remember your best questions each time. Save the prompts that work well and reuse them whenever you need them.
The secret to better AI results: teaching it your business
AI can remember and apply information about your business, but only if you tell it. By creating a simple “business brief” that you share you’ll get results that are immediately more useful and on-brand.
Your AI ordering assistant: take the guesswork out of stock levels
Getting your ordering wrong costs you money. AI can look at months of sales data, factor in upcoming events, seasonal patterns, and even weather forecasts to help you order smarter.
Your AI rostering assistant: smarter schedules in half the time
Rostering is a time-consuming admin task. While AI can’t build your roster automatically (yet), it can do some of the heavy thinking that makes rostering so time-consuming.
Your AI admin assistant: Smarter supplier and invoice management
Catch costly mistakes and stay on top of supplier changes without the paperwork overwhelm. Look at how AI can help you stay on top of supplier management without it taking over your day.
Training & Professional Development
Build your confidence using AI and digital tools through practical, on-demand learning. Explore our webinar recordings to understand the opportunities, learn how technology can support your day-to-day operations and start applying it in your hospitality business. Access more on demand training here.
Prompting AI to Work Smarter in Hospitality
In this practical, hands-on workshop, you’ll learn how to craft high-performance prompts that help ChatGPT and other large language models deliver exactly what your hospitality business needs.
Cyber
Security
In this webinar, we delve into the realm of cybersecurity with a focus on enhancing awareness and fortifying digital resilience – navigate through the intricate web of potential threats.
Hospitality Marketing
with AI
Explore how AI can be leveraged to enhance customer engagement, streamline marketing, and drive revenue growth. With actionable insights to effectively integrate AI into your marketing endeavors.
Building technology capability is not about adopting every new tool—it is about understanding where technology can make a meaningful difference. By continuing to learn, experiment and build confidence, hospitality businesses can use AI and digital tools to work more efficiently, support their teams and create better experiences for their customers.