Resources
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Member Article
What Happens If? Tips to help you with responses
Tips to help you formulate your own responses to the public seeking advice about something that has occurred whilst dining out.
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Member Article
Survey reveals what is driving customer dining habits
Results of the “What Matters?” 2016 survey, run by Salt & Pepper PR, a consultancy that specialises in food and drink public relations.
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Member Document
Get on board our restaurant gift card and gift voucher programmes
Over $2 million in sales were made for these two schemes in 2020, making these two of our most outstanding member benefits!
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Member Article
Want more customers? Build buzz
Tempting people through the doors may be easier than you think.
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Member Article
6 ways to make your website more effective
Take an objective look at your website through a potential customer's eyes.
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Member Article
Extending your social - Instagram 101
Where do you start with Instagram?
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Member Article
How to engage your superstars
Even superstars need guidance, direction, support and encouragement. Most of all, superstars want to be challenged and developed.
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Member Article
Learning Styles and their impact on staff training
Sometimes it is as simple (and annoying) as the staff not listening, not caring or being unmotivated to perform, but it can also be the way we are training them.
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Member Article
Training new and young staff around alcohol
Ensure your staff are informed about the legal implications of alcohol service.
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Member Article
Training your team
How to ensure that you get a positive return on your investment in training.
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Member Article
Turning customer complaints around
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Member Article
The art of cultivating customer loyalty
There is also strong evidence that regular customers spend more per visit than your irregular customers.
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Member Article
Creating great sales people
Sales is an integral part of the success of your restaurant, cafe or bar and it is imperative that your team see themselves as salespeople, not only waiters or bartenders.