Major employment relations reforms take effect

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On 21 February 2026, a suite of significant changes to New Zealand’s employment law came into force with the passage of the Employment Relations Amendment Act 2025 — the most substantial amendment to the Employment Relations Act 2000 in years.

The reforms aim to increase labour market flexibility, cut red tape for employers, and rebalance key elements of the personal grievance system.


Quick summary:

The Act will:

  • Clarify contractor vs employee status with a four part ‘gateway test’ to ensure businesses and workers have more clarity from the start of their contracting arrangement.
  • Ensure accountability for serious misconduct and poor behaviour which means the law stops pay-outs that financially reward employees for serious misconduct.
  • Set an income threshold of $200,000 for unjustified dismissal personal grievances, enabling employers to give workers a go in these high impact positions, without having to risk a costly and disruptive dismissal process if things don’t work out.
  • Restore freedom for workers to negotiate their employment agreements from day one by removing the 30-day rule. This means employers and workers can agree on their own terms from the first day on the job.

Clarified rules on contractor vs employee status

The reforms introduce a new ‘gateway test’ designed to make it clearer — at the outset — whether a working arrangement is genuinely that of a contractor or an employee. The intent is to provide greater upfront certainty for businesses and workers, reducing disputes over status later on:

  • If an arrangement meets all of the gateway criteria, the worker will be recognised as a specified contractor.
  • If the criteria are not all met, the traditional common-law test on employment status still applies.

The goal is to give both parties certainty from the start, avoiding disputes later about how the working relationship should have been classified.

Enhanced consequences where conduct contributes to a grievance

The new law also changes how personal grievances are handled where an employee’s own conduct is a contributing factor.

In such cases, the Employment Relations Authority and the Employment Court are now required to reduce or remove certain remedies — such as compensation or reinstatement — based on the degree to which the employee’s behaviour contributed to the problem.

New threshold for unjustified dismissal claims

A major change affects high-earning employees: under the Act, workers earning $200,000 or more per year under new employment agreements can no longer raise a personal grievance claim for unjustified dismissal or unjustified disadvantage in relation to dismissal.

  • The remuneration threshold will be adjusted annually beginning 1 July 2027 to reflect economic changes.
  • Importantly, employers and employees can agree in writing to retain dismissal protections if they choose.
  • Employees on existing agreements have a 12-month transition period before the threshold applies, allowing time to renegotiate contracts.

Removal of the 30-day rule for collective agreements

One of the headline changes is the removal of the so-called “30-day rule,” which previously obligated new employees to begin employment on the terms of a collective employment agreement for their first 30 days — regardless of their preferences. Under the new law:

  • New hires can decide from day one whether they want an individual employment agreement or to be covered by an existing collective agreement.
  • Employers no longer have to issue the formal “active choice” form about union membership, although they must still provide information to help new staff understand their options.
  • There are updated rules for situations where more than one collective agreement could apply.

This change is intended to reduce early administrative compliance costs and give both parties more flexibility in setting terms at the start of employment. Note that this rule only applied to workplaces where a collective agreement was already in place. For most hospitality businesses, where collective agreements are less common, this change is unlikely to affect your day-to-day operations.

What the reforms mean in practice

From today, both employers and employees need to:

  • Check contractor engagement practices against the new gateway test to minimise disputes over status.
  • Understand how personal grievances and dismissal protections now operate, especially for higher-paid workers.
  • Update workplace policies relevant to conduct, performance management, and disciplinary action.

Practical steps to adapt

With the Employment Relations Amendment Act now in force, employer members should now ensure their systems, documentation and internal processes align with the new legal framework. While the reforms offer increased flexibility, they also introduce new compliance risks if not properly implemented.

Employment agreement templates

One of the most immediate action points is reviewing employment agreement templates — particularly for senior or high-earning roles.

For employees earning $200,000 or more annually, the Act removes access to unjustified dismissal claims for new employment agreements unless the parties agree otherwise. Employers must now make a strategic decision: whether to rely on this statutory exclusion or to preserve dismissal protections contractually.

Existing high-earning employees should also be identified, as a 12-month transition period applies. Employers may wish to proactively clarify how those arrangements will operate moving forward. Clear drafting is essential — ambiguity will only invite dispute.

If you have an employee who will be earning at or above this threshold please let us know so we can issue you with a different employment agreement template.

Update onboarding processes following removal of the 30-day rule

Note, this section is only relevant to workplaces where a collective agreement is already in place. If your business doesn’t have one, no action is needed here.

The removal of the 30-day rule simplifies hiring processes but requires immediate administrative updates.

Offer letters and onboarding documentation should be revised to reflect that new employees can choose their agreement type from the outset. Any outdated “active choice” forms relating to union membership should be removed from recruitment packs.

While the procedural burden has reduced, employers must still ensure new employees receive accurate information about collective coverage and union rights where relevant.

Audit contractor arrangements

The new contractor ‘gateway test’ is likely to be one of the most consequential changes for many businesses.

Employers engaging contractors should conduct a thorough audit of all independent contractor arrangements to ensure they satisfy the statutory criteria. Contractor agreements should clearly reflect genuine independence, commercial autonomy and a lack of employment-style control.

Hybrid arrangements — where individuals are labelled contractors but operate like employees — now carry heightened risk. Businesses should avoid informal arrangements and ensure contractual documentation aligns with operational reality.

Strengthen documentation in performance and disciplinary processes

The amendments require decision-makers to reduce remedies where an employee’s conduct contributed to the grievance. This elevates the importance of well-documented investigations and clear findings.

Employers should:

  • Ensure all performance concerns are recorded contemporaneously
  • Clearly document misconduct findings and supporting evidence
  • Link conclusions to specific behaviours and policies

Thorough documentation will be critical if matters proceed to mediation, the Employment Relations Authority or the Employment Court.

Train managers on the new framework

Finally, internal training should not be overlooked.

Managers involved in recruitment, contractor engagement or disciplinary processes must understand:

  • The high-income threshold and its implications
  • The new contractor gateway test
  • The increased significance of contributory conduct
  • Updated onboarding obligations

Many employment disputes arise from inconsistent or uninformed managerial decisions. Targeted training now will reduce risk later.

Taken together, the reforms signal a recalibration of New Zealand’s employment framework. Employers have gained greater flexibility — particularly at the hiring stage and in senior employment arrangements — but that flexibility must be exercised carefully.

Businesses that proactively update agreements, audit contractor relationships and strengthen internal processes will be well positioned to take advantage of the reforms while minimising legal exposure.

If members have questions or concerns, reach out to our Helpline team today.

Prime Minister confirms government ‘taking a breather’ on card surcharge ban

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The Government’s proposed ban on card surcharges appears to have stalled — and the Restaurant Association is welcoming the news.

The Association has been vocal in our opposition to the proposal. As the RA has highlighted before, for hospitality operators the proposed surcharge ban represents another financial pressure at a challenging time. Payment processing costs are genuine business expenses and we continue to call for a fair approach to managing payment costs for businesses.

Where things stand

The Retail Payment System (Ban on Merchant Surcharges) Amendment Bill, which was set to come into force no later than May 2026, appears to have lost momentum. Prime Minister Christopher Luxon recently confirmed the Government was taking “a breather” on the policy. In addition, coalition partners New Zealand First and ACT also signalled their reservations. Winston Peters said recently that it’s “going nowhere” and David Seymour has admitted that small businesses can’t afford it. The bill remains on the order paper but, for now, appears to be going nowhere fast.

We’ve been consistent in our opposition to this ban since it was first announced. We’re glad the Government is taking the time to consider the real-world implications for small businesses.

The proposal’s impact for hospitality

For many of our businesses absorbing merchant service fees simply isn’t commercially viable — particularly as contactless and credit card payments have become the dominant form of transaction across the sector.

A blanket ban on surcharges removes the ability of businesses to recover these fees transparently. If business owners are unable to apply a surcharge for this payment option, the inevitable result would need to be higher menu prices across the board — affecting every customer, regardless of how they choose to pay.

The Association’s position

We’re not opposed to reform. We welcome conversations about fairness and transparency in the payments system. But any meaningful reform must not simply shift the burden onto small businesses.

Australia recently stepped back from a similar policy after recognising the complications a blanket ban would create.

Next steps

The Retail Payment System (Ban on Merchant Surcharges) Amendment Bill is now languishing on the order paper, ready to be read a second time. In the meantime, we’ll keep advocating for policy settings that reflect the economic reality of running a hospitality business in New Zealand today.

We’ll continue to keep members updated as this situation develops.


Related articles:

Government to Ban Card Payment Surcharges

Surcharge Ban Proposal Update

Restaurant Association Responds to Government Announcement

Australia’s rethink shows need to pause NZ surcharge ban

Christchurch Boil Water Notice — guidance for hospitality businesses

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Christchurch City Council issued a boil water notice on 14 February 2026.

Current situation: The boil water notice affects the Rāwhiti water supply zone, covering New BrighChristchurch City Council issued a boil water notice on 14 February, 2026. Current situation: The boil water notice affects the Rāwhiti water supply zone, covering New Brighton, Burwood, Wainoni, Aranui, and Southshore. All water, including filtered water, must be continuously boiled for at least one minute.

The notice will remain until the council can provide confidence to Taumata Arowai that the water is safe to drink, which requires at least three days of clear test results.


Impact for food businesses

Under the Food Act 2014, food businesses are required to use potable (safe) water at all times. A boil water notice directly triggers obligations under your Food Control Plan (FCP) or National Programme. Your plan requires you to follow any instructions from your water supplier if your water supply becomes unsafe.


Specific steps for hospitality businesses

Water for food preparation and cooking

Boil all water for drinking, making up juices and ice, washing fruits and vegetables, and using for cooking needs. All water — including filtered — must be continuously boiled for at least one minute. Note that “instant boil” systems do not boil water sufficiently and should not be relied upon.

Ice machines

Ice machines must be turned off and not used, as they cannot produce safe ice during a boil notice. Use only commercially purchased bottled water to make ice manually if needed. Turn off post-mix and slushy machines until the “boil water” notice has been lifted.

Coffee machines and water dispensers

Most coffee machines only heat water to 80–85°C, so these machines need to be supplied with pre-boiled water. Plumbedin machines should not be used.

Appliances such as coffee machines and water dispensers that are connected to the water supply must be flushed once the notice is lifted.

Toilets / Handwashing

Make sure toilets for staff and customers are in working order. Staff should wash hands using cooled boiled water or water treated with bleach or chlorine (5 drops of bleach to 1 litre of water); then use a hand sanitiser. Have hand wipes and hand sanitisers available for customer hygiene.

Dishwashers

Commercial dishwashers that reach sufficient sanitising temperatures (typically 83°C or above) are generally considered safe to use, as the heat itself is sufficient to kill bacteria. Check your specific machine’s operating temperature and document this in your Food Control Plan records.

Informing customers

Inform customers of any changes to their water-related offerings (e.g., tap water not being served, ice unavailable) and display notices where appropriate.


Your Food Control Plan obligations

Your FCP requires you to clearly mark any water that is not suitable for use in food production, including water for handwashing and surface cleaning, and to follow instructions from your water supplier. You should document the steps you are taking in your FCP records — this is important for demonstrating compliance if a verifier visits.


Key contacts and sources

  • Christchurch City Council – check ccc.govt.nz for the latest updates on the notice area and lifting of the notice. The council’s Environmental Health team can advise food businesses directly.
  • MPI (New Zealand Food Safety)mpi.govt.nz/food-business for Food Control Plan obligations.
  • Taumata Arowai (Water Services Authority) – taumataarowai.govt.nz for official notice guidance.

When the notice is lifted

Once the notice is lifted, run all cold taps for five minutes, flush appliances like coffee machines, water dispensers, and ice makers connected to the water supply, and check whether hot water cylinders or header tanks need to be drained and refilled. Update your FCP records to reflect the return to normal operations.

If you’re unsure about any specific situation in your business, contacting Christchurch City Council’s Environmental Health team directly is the best course of action — they are the verifiers for most food businesses in the city.

Important EFTPOS update from Westpac

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EFTPOS terminals in New Zealand are required to operate with the latest security standards to reduce the risk of fraud for you and your customers.

Payments NZ, who operate the EFTPOS terminal network, require all Point of Sale (POS) terminals with a hardware specification of Payment Card Industry (PCI) 4.x to be upgraded by 30 April 2026, so you can continue to accept card payments on your terminal. If you do not upgrade your terminal by this date, you will no longer be able to accept card payments.

You can find out what out the hardware specification of your terminal is by asking your EFTPOS terminal supplier.

What you need to do.

To continue accepting card payments after 30 April 2026, you’ll need to upgrade your terminal. Simply call Westpac on 0800 888 066 and select option two between 8:30am and 5pm weekdays, email [email protected] or visit their website to explore their range of compliant terminals.

Submissions open for Crimes Act Amendment Bill

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Submissions are open for the Crimes Act Amendment Bill. Hospitality operators should take note of proposed changes to criminal law currently making their way through Parliament. The proposals could impact how venues operate and protect their staff.

The Crimes Amendment Bill, introduced in December 2025, contains several provisions with implications for hospitality operators. These include how venues can respond to theft and violence, to new legal risks around employment practices.

Key provisions affecting hospitality

Shoplifting and retail crime

The bill introduces a new shoplifting infringement regime designed to address the retail crime challenges facing businesses across New Zealand. While primarily targeting traditional retail, the provisions could also benefit hospitality venues dealing with theft of goods, equipment, or customer belongings.

Protecting workers from violence

Perhaps most relevant to hospitality operators are the enhanced protections for workers facing assault. The bill creates three new offences specifically for assaults on first responders and corrections officers, with maximum penalties increased.

Expanded citizen’s arrest powers

The bill provides additional citizen’s arrest powers. These potentially give hospitality operators and security staff more tools to deal with immediate security threats, disorderly conduct, or theft on their premises.

Looking ahead

The Crimes Amendment Bill represents a shift in how the law addresses retail crime and violence against workers, with several provisions that intersect with hospitality operations. The enhanced protections for workers facing assault, expanded citizen’s arrest powers, and new infringement regimes for shoplifting all have potential applications in venues dealing with theft, disorder, and patron violence.

However, the practical impact will depend on implementation details, police resources, and how venues adapt their own policies and procedures to work within the new framework. The concurrent wage theft legislation adds another layer of compliance requirements that hospitality operators must navigate carefully.

As the bill progresses through Parliament, hospitality operators are encouraged to remain engaged with the legislative process. Ensure you understand both the opportunities and obligations these changes may create for your businesses.


More information

KiwiSaver changes in 2026

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Hospitality operators are reminded to prepare for KiwiSaver changes in 2026, including contribution changes coming in the next few months.

1 February 2026: Employee applications for temporary rate reduction open

Ahead of increases to compulsory KiwiSaver contribution rates, which will take effect from 1 April 2026, from February, your employees can apply to Inland Revenue for a temporary rate reduction to maintain their current Kiwisaver contribution rate.

The application is made by the employee through the Inland Revenue website – the rate reduction will start from 1 April 2026, when the change to the default KiwiSaver contribution rate from 3% to 3.5% comes in.

If an employee’s application is approved, they can stay at 3% for between 3 and 12 months.

Notification process:

As an employer, you will be notified – either by your employee or Inland Revenue – of any KiwiSaver rate reductions that need to be applied to your payroll from 1 April.

You will receive:

  • a letter from Inland Revenue advising which employee has been granted a temporary rate reduction and the periods they’ve been granted it for, or,
  • a letter from your employee showing the period they have an active rate reduction for, or

Choice to match employees rate reduction

As an employer, you will be able to match your employee’s temporary rate reduction. However, when your employee moves to a higher contribution rate, you will need to increase your employer contributions to the default 3.5% rate that comes into effect on 1 April.

1 April 2026: New contribution rates take effect

Two significant changes come into force on this date:

Increased Contribution Rates

The default KiwiSaver contribution rate increases from 3% to 3.5% for both employers and employees. Any staff member currently contributing at the minimum 3% rate will automatically move to 3.5% unless they’ve successfully applied for a rate reduction.

Hospitality businesses run on tight margins, so this increase will require some budget planning.

Employer Contributions for 16-17 Year Olds

You must now make KiwiSaver contributions for eligible employees aged 16 and 17. Previously, employer contributions were only mandatory for workers aged 18 to 65. This change is particularly relevant for our sector which commonly employs younger workers.

To be eligible, these younger employees must work for you for more than 28 days and meet standard KiwiSaver membership requirements. If they’re already enrolled in KiwiSaver and you weren’t previously contributing, you’ll need to start from 1 April.

Preparing your business

Get prepared now.

  • Ensure your payroll systems are set up to accommodate the new 3.5% default rate from 1 April.
  • Review your current workforce to identify any 16-17 year old employees who will trigger new employer contribution obligations.

Factor these increased costs into your financial planning for the year.

It is also important to communicate these changes to your team. While employees will receive information from Inland Revenue, proactive communication from you can help staff understand their options.

Looking Ahead

It’s worth noting that this isn’t the final change. Another increase to 4% is scheduled for 1 April 2028. Planning for these progressive increases now will help you manage the financial impact on your business over the coming years.


Find out more about the Temporary Rate Reduction here Inland Revenue website

Leadership transition: Marisa Bidois to step down as Chief Executive

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Marisa Bidois is leaving her role as Restaurant Association Chief Executive. She departs at the end of February after 14 years serving New Zealand’s hospitality sector.

Association President Mike Egan says Marisa’s decision marks a natural transition point. It follows more than a decade of sustained leadership and advocacy for our industry.

Marisa has been a tireless and highly respected advocate for hospitality and the people behind it,” Egan says. “She has led the sector through some of its most challenging moments with integrity, clarity and an unwavering focus on people.”

A legacy of advocacy and impact

During her tenure, Marisa helped secure major policy outcomes and strengthened industry capability. She guided the sector through COVID-19, natural disasters, and ongoing workforce and regulatory challenges. Her leadership was instrumental in hospitality gaining dedicated Ministerial recognition and progressing long-needed regulatory reform.

Reflecting on her time with the Association, Marisa says she’s extremely grateful for the opportunity to support the industry through some of its toughest times.

I’m incredibly proud of what we’ve achieved and am deeply indebted to our membership who make up the diverse and resilient hospitality industry in New Zealand,” she says. “To our members: thank you all for the trust, courage, challenge and commitment to our industry—you are what makes this industry so special.”

Continuity and experience

The Association’s experienced leadership team remains in place. This brings an unmatched level of continuity for both the organisation and the industry.

The Association has focused on succession planning and internal capability. Egan says this ensures a smooth transition with minimal member impact.

The Association’s strategic direction is clear, and our focus remains laser-sharp on what matters to our members: representing their interests, building capability, and fighting for the sustainable future the industry deserves—especially in an election year.


Read more:

Hospitality leader Marisa Bidois announces planned departure after 14 years at helm

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After 14 years delivering for New Zealand’s hospitality sector, Restaurant Association of New Zealand Chief Executive Marisa Bidois has announced a planned departure from her role at the end of February 2026.

Restaurant Association President Mike Egan says Marisa’s decision reflects a natural transition point following more than a decade of sustained leadership and advocacy for our industry.

Marisa has been a tireless and highly respected advocate for hospitality and the people behind it,” Egan says. “She has led the sector through some of its most challenging moments with integrity, clarity and an unwavering focus on people.”

During her tenure, Marisa helped secure major policy outcomes, strengthened industry capability, and guided the sector through COVID-19, natural disasters, and ongoing workforce and regulatory challenges. Her leadership was instrumental in hospitality gaining dedicated Ministerial recognition and progressing long-needed regulatory reform.”

Bidois says she is extremely grateful for more than a decade of trust to support the industry through some of its toughest times and feels that the time is right for a new challenge.

I’m incredibly proud of what we’ve achieved and am deeply indebted to our membership who make up the diverse and resilient hospitality industry in New Zealand. To our members: thank you all for the trust, courage, challenge and commitment to our industry – you are what makes this industry so special.

The current General Manager of the Restaurant Association, Nicola Waldren, will be stepping up to lead the organisation. Ms. Waldren has been a part of Association’s Senior Leadership team for 20 years and brings an unmatched level of continuity for both organisation and industry.

Waldren says Bidois’ leadership has been unparalleled and acknowledges her service.

I am excited to continue to champion the voice of our members and our sector to enable a more sustainable and resilient future for the hospitality industry, especially as we approach the election season,” she says. 

Egan says that the Association’s ongoing focus on internal capability and succession planning allows for a smooth transition and limited impact on members.

We have a strong and experienced management team, a clear purpose and a critical role to play as the sector continues to navigate change,” he says.

He says the Association remains firmly focused on advocating for hospitality businesses, building industry capability, and working constructively with government and partners to support the sector’s long-term sustainability.

January 2026 weather event relief: summary of available funding and support

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Recent severe weather events across the North Island have prompted the government to announce a comprehensive support package for affected communities. The funding includes support for local councils, marae, rural communities, and displaced residents across Northland, Coromandel, Bay of Plenty, and Tairāwhiti/Gisborne.

We’ve summarized some of the support announced as at 1 February, 2026.


Government Funding Summary

Mayoral Relief Funds

The government allocated $1.2 million to Mayoral Relief Funds, with each of six affected Councils receiving an initial $100,000 contribution to kick-start local relief efforts:

  • Tauranga City Council – $100,000
  • Western Bay of Plenty District Council – $100,000
    • Applications close February 15, 2026
  • Thames-Coromandel District Council – $100,000
  • Tairāwhiti/Gisborne District Council – $100,000
  • Northland councils – $100,000
  • Coromandel area – $100,000

Marae Emergency Response Fund – $1 million

$1 million was allocated to the Māori Development Fund to reimburse marae that provided welfare support during the January 20-23 weather events. At least 20 marae across five regions activated to support their communities with kai, shelter, power and essential support. Marae across Northland, Coromandel, Bay of Plenty, and Tairāwhiti can apply through their regional Te Puni Kōkiri office.

Rural Support – $200,000

An additional $200,000 was provided to Rural Support Trusts to support farmers and growers affected by flooding and landslips in Northland, Coromandel, Bay of Plenty, and Tairāwhiti.

  • Contact: 0800 787 254

Temporary Accommodation Service

The government activated the Temporary Accommodation Service (TAS) through MBIE for people displaced by the weather events in the four affected regions.

Western Bay Emergency Response Fund

A joint initiative between Acorn Foundation, BayTrust, TECT, Tauranga City Council, and Western Bay of Plenty District Council to support local organisations, marae, and charities.


Key Links for More Information:

The government has indicated this is an initial package, with further support expected as ongoing needs are assessed.

Important RA Helpline Update (effective 16 February 2026)

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Our Helpline is available for members to access Monday – Friday from 9.00am – 5.00pm and is one of your most valued membership benefits, providing expert employment and HR support when you need it most.

Since 16 February, 2026, we’ve updated pricing for specialised services like formal representation, document drafting, and meeting attendance. Your core membership benefits—initial employment advice, HR support, templates, and resources—remain unchanged.


Helpline Costs

Your membership continues to include initial employment and HR advice, access to guidelines, templates, and resources, and ongoing general advisory support through the Helpline. These are our core services where our legally trained experts assist members every day.

To ensure the Helpline remains sustainable and continues to provide high-quality support, we are updating our pricing for services that sit outside core advice and involve formal representation, document drafting, or attendance at meetings.

The following flat fees will apply from 16 February 2026 (all fees are exclusive of GST unless stated otherwise):

Chargeable Services*

  • Mediation: $1,500
  • Employment Relations Authority (ERA) Submissions: $1,200 – $2,000 (depending on the scope and complexity of work required)
  • Employment Relations Authority Attendance (Investigation Meeting/Hearing): $4,500 per day of hearing
  • Personal Grievance Response: $1,000
  • Record of Settlement (ROS): $750
  • Attendance at Meetings (Online):
    • $750 + GST for the first two (2) hours
    • $300 + GST for each additional hour thereafter
  • Employee Webinars (any topic): $750
  • Drafting Disciplinary Letters: $500
    • NOTE: Free for Premier Members

Pricing on Application
The following matters will be priced on application due to their complexity and scope:

  • Liquor licensing issues
  • Sale and purchase agreement reviews
  • Lease reviews
  • Disputes with Council

If you have any questions regarding these fees or require further clarification, please do not hesitate to contact us.

If you are unsure whether a service is included in your membership or chargeable, our team will always confirm this with you before any work is undertaken.

*pricing listed is exclusive of gst


Find out more here:

Helpline: About the services we provide

Member Support HubAdditional resources and tools

Training Hubfor professional development opportunities

Trends round-up: Global insights on hospitality 2026

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While you’re planning your strategy for 2026, you’re probably seeing the same themes everywhere: AI, sustainability, rising costs, changing guest expectations. We’ve reviewed some of the latest global hospitality predictions from leading publications to cut through the noise and identify what to expect in 2026.

We’ve all seen how customer habits have fundamentally changed. According to insights from Modern Restaurant Management, guests now seek control, comfort, and emotional fulfillment from their dining experiences. This shift means choices are about balance and agency rather than strict health rules. People want to feel good without guilt, and they’re drawn to brands that project trust, authenticity, and calm.

For operators, this translates to creating experiences that feel meaningful and intentional. As Lightspeed‘s 2026 hospitality trends report notes, guests are dining out less frequently but expecting higher quality when they do.

The hospitality industry has been gradually adopting AI and automation, but 2026 is when they become essential infrastructure rather than competitive advantages. Industry experts from MRM’s 2026 outlook series highlight that from AI-powered ordering and inventory management to predictive analytics for demand forecasting, technology is helping operators manage tighter margins and staff shortages more effectively.

The focus is on freeing up your team to focus on what matters most: delivering genuine hospitality. Smart scheduling, automated inventory tracking, and data-driven decision-making are becoming standard tools in the modern hospitality toolkit.

According to Orbisk, with food and beverage costs continuing to climb, waste has never been more expensive.

This financial reality is pushing operators toward more accurate prep planning, smarter purchasing decisions, and better waste management. Small inefficiencies repeated daily add up quickly—addressing them is no longer optional.

Customer expectations around environmental responsibility are higher than ever. According to research highlighted by Orbisk, nearly three-quarters of diners care about how restaurants handle food waste, and almost half are willing to pay more for establishments that demonstrate genuine commitment to sustainability.

For many hospitality businesses, this means it’s time for sustainability efforts to be taken up a level, woven into operations, from sourcing to waste management.

Your customers aren’t just seeking memorable experiences—in many cases they’re expecting them as standard. As noted in Modern Restaurant Management’s industry outlook, multi-sensory dining, immersive environments, experiential activations, and venue programming that creates community are all gaining traction. Lightspeed‘s research emphasises that ‘feeling-first’ dining (“This experience made me feel transported/comforted/amazed/connected…”) is beginning to replace traditional fine dining approaches.

This trend extends beyond fine dining. Even casual venues are finding success by hosting events, creating shareable moments, and turning dining into social experiences that go beyond just the food.

With economic pressures continuing, customers are redefining what “value” means to them. Industry analysts note it’s not about price—it’s about the complete experience relative to cost. Diners expect elevated ingredients, transparent sourcing, thoughtful service, and memorable moments.

Smaller, more curated menus focused on quality over quantity are resonating with guests. As Lightspeed describes it, premium simplification—delivering exceptional experiences without excess—is the approach that’s working.

Spontaneous dining is on the rise. According to UK market research, over 40 per cent of diners now make last-minute decisions about where to eat. This shift is tied to hybrid work schedules, the desire for convenience, and a “treat yourself” mindset.

Hospitality businesses that make spontaneity easy through visible online booking systems, real-time table availability, and active social media presence are capturing this growing market.

The trends shaping 2026 reflect a hospitality industry that’s becoming more intentional, more technology-enabled, and more focused on creating genuine value for guests. For businesses to thrive focus on balancing innovation with authenticity, efficiency with hospitality, and sustainability with profitability.

Understanding these shifts and adapting strategically will be key to success in the year ahead.


Sources

This article draws insights from the following industry publications:

Severe weather across New Zealand – key information

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Access the RA Emergency Information Hub here  

We’re thinking of all our members and teams as severe weather continues to impact many parts of the country on Wednesday 21 January. While conditions are evolving nationwide, at this stage a State of local emergency has been declared for Whangārei, Thames Coromandel and Hauraki Districts and for Bay of Plenty due to severe weather in the North Island. Disruptions are widely expected everywhere.

Although this weather event is different, we recognise that the timing and nature of it may bring back difficult memories of Cyclone Gabrielle for many of you and your teams. We understand this can heighten anxiety and uncertainty, and we encourage you to check in on one another and prioritise wellbeing alongside safety – access our wellbeing tools here.  

The safety of you, your staff, and your whānau is the priority. If you or your business are affected, it’s important to act early and stay informed. Below you’ll find key guidance, including employment considerations during emergency situations.  

Our Emergency Information Hub brings together practical resources and links to external support and updates to help you navigate this period and support your people.

We’ll also continue to share important updates here as they become available. Please take care and look out for one another and if members need to access our Helpline support please contact us on 0800 737 827.  


Overarching employment advice for businesses affected by an emergency situation  

  • Clear communication is essential. Like all emergency situations, you are faced with an unusual situation, and some of it is probably not covered by employment agreements. Employers and employees need to talk openly and early about what is possible and what support is needed.
  • Be flexible and practical where you are able. This is a time for understanding and common sense, with a shared focus on safety and getting through the disruption together.
  • Safety comes first. If employees are concerned about travelling to work or about the work they are being asked to do, they should raise this with, you, their employer. Those concerns must be taken seriously and discussed. Employees have the right to refuse unsafe work. Ideally, concerns should be discussed before it reaches that point. If you believe work is safe, clearly explain why and share the steps taken to manage risks.
  • Any change in duties must be agreed and safe. If staff are asked to do work outside their normal role (such as clean-up), both sides should be comfortable with this and appropriate safety measures must be in place.
  • Work collaboratively. In some workplaces, health and safety representatives or union representatives can help support good decision-making and communication.
  • Recognise the human impact. This is a significant event and people will respond differently: Some may need extra reassurance or flexibility. Others may find purpose and stability in helping keep the business running.
  • Where possible, keep a simple record of decisions and safety measures taken, and stay aligned with advice from local authorities and emergency services.

Employment FAQ’s  

Who decides if workers have to go to work if the business is open?
Employers and employees should talk openly about what is happening at the workplace and reach a mutually agreed plan. Safety must always be the first consideration.  

What if a staff member needs to stay home to care for family?
Flexibility is key. With school closures and other disruptions, employers should discuss staff needs and consider practical solutions such as alternative work, leave, or adjusted hours.  

Whose responsibility is it to ensure the workplace is safe?
Employers (PCBUs) are responsible under the Health and Safety at Work Act. In extreme circumstances, employers may need expert advice to ensure safety and reassure staff.  

What if the business is closed on a usual workday?
Whether employees are paid depends on their employment agreement. Employers should consult staff, consider alternative work or leave options, and document decisions. Any shift cancellations should respect agreed hours and employment agreements.  

Can employees be asked to help with clean-up or work outside their usual duties?
This should be discussed openly. Employers must ensure staff are capable, properly supervised, and provided with protective equipment. Individual safety is the priority, and some tasks may need to be completed by trained professionals.  

What if an employee feels unsafe or refuses work?
Employees have the right to refuse unsafe work. Concerns should be addressed early, with employers explaining why work is considered safe and the measures taken to protect staff.