Our Helpline is one of your most valued membership benefits, providing expert employment and HR support when you need it most.
From 16 February, 2026, we’re updating pricing for specialized services like formal representation, document drafting, and meeting attendance. Your core membership benefits—initial employment advice, HR support, templates, and resources—remain unchanged.
Helpline Costs
Your membership continues to include initial employment and HR advice, access to guidelines, templates, and resources, and ongoing general advisory support through the Helpline. These are our core services where our legally trained experts assist members every day.
To ensure the Helpline remains sustainable and continues to provide high-quality support, we are updating our pricing for services that sit outside core advice and involve formal representation, document drafting, or attendance at meetings.
The following flat fees will apply from 16 February 2026 (all fees are exclusive of GST unless stated otherwise):
Chargeable Services*
- Mediation: $1,500
- Employment Relations Authority (ERA) Submissions: $1,200 – $2,000 (depending on the scope and complexity of work required)
- Employment Relations Authority Attendance (Investigation Meeting/Hearing): $4,500 per day of hearing
- Personal Grievance Response: $1,000
- Record of Settlement (ROS): $750
- Attendance at Meetings (Online):
- $750 + GST for the first two (2) hours
- $300 + GST for each additional hour thereafter
- Employee Webinars (any topic): $750
- Drafting Disciplinary Letters: $500
- NOTE: Free for Premier Members
Pricing on Application
The following matters will be priced on application due to their complexity and scope:
- Liquor licensing issues
- Sale and purchase agreement reviews
- Lease reviews
- Disputes with Council
If you have any questions regarding these fees or require further clarification, please do not hesitate to contact us.
If you are unsure whether a service is included in your membership or chargeable, our team will always confirm this with you before any work is undertaken.
*pricing listed is exclusive of gst
Find out more here:
Helpline: About the services we provide
Member Support Hub: Additional resources and tools
Training Hub: for professional development opportunities
