Resources
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Member Article
Business structure - compare the options
There are a number of different options available to you as you legally set up the structure of your business.
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Member Article
Repairs and maintenance - what are your obligations?
Are you aware of the repair and maintenance obligations in your commercial lease? Disputes between landlords and tenants over liability for repairs are unfortunately fairly common.
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Member Document
Implementing a sexual harassment policy (pdf)
Sexual harassment is a form of unlawful discrimination. It is important for employers to know their statutory obligations and have policies in place aimed at preventing sexual harassment.
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Member Article
Increasing profit - do your SWOT
To help you develop a strong business strategy you need to analyse your business to identify the areas where you can make some changes that may improve your bottom line.
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Free Video
Operational Excellence - Part two
The People Puzzle (Part 2) presented by Larry Nadeau, International keynote speaker summit 2015.
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Member Video
Employment rescue
Recorded live from the Hospitality Summit 2015.
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Free Video
Principals of gastronomy
Dr Tracy Berno (AUT), Professor Charles Spence (Oxford University, UK)
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Member Video
Staff retention and recruitment strategies
Panel discussion with Margaret Main (Moderator), Andrew Baker (The Hip Group), Jodie Cameron (Barworks), Sean Burns (Milk & Honey)
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Free Video
Evolve or die - Panel discussion
Panel discussion with Don Fletcher (Moderator) Larry Nadeau (International Keyspeaker), Daniel Wilson (Huxtable & Huxtaburger), Tony Stewart (Clooney)
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Member Article
The good the bad and the ugly. Navigating leases and landlords
There seems to be increasing frustration from members with regard to their landlords and the impact they can have on their business.
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Member Document
A guide to Health & Safety at Work
This guide outlines the key aspects of the Health & Safety at Work Act and what hospitality businesses need to do to prepare for this regime.
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Member Article
ServeWise - e-learning tool
The e-learning tool, developed by HPA, provides a basic understanding of the Sale and Supply of Alcohol Act.
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Member Article
What type of employment relationship do you have?
Are you using the right agreement?
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Member Article
What is the value of your business?
When you sell your business, will you be able to reflect the value of its brand in your selling price?
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Member Article
Food Service Facts 2016
Topline statistics for New Zealand's hospitality industry, produced by the Restaurant Association of New Zealand.
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Member Article
What Happens If? Tips to help you with responses
Tips to help you formulate your own responses to the public seeking advice about something that has occurred whilst dining out.
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Member Article
Survey reveals what is driving customer dining habits
Results of the “What Matters?” 2016 survey, run by Salt & Pepper PR, a consultancy that specialises in food and drink public relations.
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Member Document
Get on board our restaurant gift card and gift voucher programmes
Over $2 million in sales were made for these two schemes in 2020, making these two of our most outstanding member benefits!