Dealing with difficult or disgruntled customers in your venue can be a tough situation for business owners and staff. “The customer is always right”. This is usually the phrase we tend to think about when dealing with an angry customer. And while the saying may be true most of the time, occasionally a customer can get their nose out of joint for all the wrong reasons.
Nevertheless, these situations need to be handled calmly and effectively. Below is a quick reference guide with simple strategies to better handle and resolve these difficult situations. Use this guide to help train your staff in dealing with difficult or disgruntled customers.