Your trusted partner in hospitality business support
Ever find yourself searching online for help running your business, only to get generic advice that doesn’t quite fit your specific situation? Navigating the complexities of running a hospitality business can be challenging. Whether you’re dealing with employment issues, legal questions, or operational concerns, the Restaurant Association’s Helpline is here to assist.
Need employment law advice for hospitality? HR support for restaurants? Legal guidance for cafes? As a member, expert help is just a phone call away. Our team of legally-trained professionals provides guidance and support on the complex business and employment matters unique to New Zealand’s hospitality sector.
“Running a restaurant can feel like juggling a hundred things at once: staffing, compliance, costs, you name it. A fellow peer suggested I join the Restaurant Association, and honestly, it’s been one of the best moves. The Association is a real tool guide for hospo owners; they just get it. The support and guidance they offer gives me real peace of mind. From helpful seminars to having someone to call when I’m unsure about compliance, it’s like having a safety net for my business.”
Expert support across all areas
Our Helpline team provide confidential, expert advice and hospitality business support on a wide range of topics, including:
- Recruitment & termination processes: Getting the employment sign-up and exit process right
- Employment agreements & contracts: Industry-specific templates that ensure compliance with the latest legislation
- 90-day trial periods: Managing the process correctly
- Staff payments & entitlements: Guidance on wages, holiday pay, sick leave, and public holidays
- Redundancy & restructuring: Expert support during organisational changes
- Leasing & landlord issues: Advice on lease agreements and resolving problems
- Licensing & compliance: Assistance with liquor licensing and food control plans
Ready to get expert advice tailored to your hospitality business?
We provide New Zealand’s hospitality industry helpline. Call us on:
“In hospitality, there’s always something changing — new rules, new policies, new challenges. Between running the restaurant and looking after our team, it’s impossible to stay on top of everything. That’s where the Restaurant Association steps in. They’ve been our go-to for clear, practical advice when things get complicated — from employment agreements to immigration and compliance. On top of that, the cost savings and discounts we access through membership have been a real bonus, helping us reinvest back into the business. Knowing there’s a team of experts who’ve got our back gives me real peace of mind. They’ve helped us steer through so many changes since 2020, and I honestly can’t imagine doing this without their support.”
Explore more Restaurant Association support services here:
Member Support Hub: Additional resources and tools
Training Hub: for professional development opportunities
Not a member yet? To access the Restaurant Association Helpline support, Join Now