Take your service to the next level with our hands-on, full-day workshop designed for hospitality teams and operators. It is ideal for entry-level staff who want to strengthen their service skills, as well as managers responsible for training and developing new team members. Through practical strategies and real-world examples, you’ll learn how to create consistently exceptional guest experiences that keep customers coming back.
In this interactive session, you’ll explore the Six Pillars of Service, Greeting, Attentiveness, Product Knowledge, Communication, Recovery and Farewell, and discover how each can be applied to your business. You’ll walk away with actionable ideas, simple tools, and a clear plan to enhance service culture, empower your team, and drive sales.
What you will learn:
- Understand and implement the Six Pillars of Service in your business
- Identify opportunities to elevate every guest experience
- Gain practical strategies to build a consistent and high-performing service culture
Whether you’re looking to strengthen your team’s skills, improve guest satisfaction, or boost your business performance, this workshop gives you the tools to make it happen.
Early Bird Pricing: $120 (Limited time offer)
This training is delivered with the support of the Hospitality Training Trust