Latest Restaurant Association survey shows industry struggling with impact of crime
New Zealand hospitality businesses are feeling the impact of rising crime levels with 33 per cent of businesses saying they have been a victim of crime in the last six months.
In Auckland that figure rose to 46 per cent according to a survey conducted by the Restaurant Association.
62 per cent of businesses nationwide and 77 per cent of Auckland businesses said they have noticed an increase in crime in their area over the past six months.
Over a third of business owners had also noticed an increase in aggressive behaviour from customers with half of respondents saying they feared for the security of their business.
39 per cent of businesses nationwide and 54 per cent of Auckland businesses said they were now concerned for the safety of themselves and their teams when travelling to and from work.
When asked how they would like to see this addressed 60 per cent of businesses nationwide and 77 per cent of Auckland businesses said they would like to see greater police presence in city centres.
39 per cent are looking for funding for security systems and 35 per cent wanted to see more security patrols.
73 per cent of businesses wanted to see greater punishments for repeat offenders.
A recent MYOB survey showed that 43 per cent of SME’s wanted to see harsher penalties for criminals.
Hospitality businesses owners’ top priorities for tackling crime
- Greater police presence at night: 60%
- Funding for security cameras: 40%
- Security patrols in the area: 35%
- Greater punishment for repeat offenders: 73%
- Opportunity to be part of a steering group to discuss the problem: 19%
“There have been some very concerning increases in crime levels, particularly in our city centres over the past six months,” said Restaurant Association CEO Marisa Bidois.
“The stress of living through the pandemic coupled with the current cost of living challenges are also having an impact on customer behaviour.
“The increasing wave of crime in the last 12 months has made things increasingly difficult and members have raised their concerns around this issue.
“Our businesses want to be sure their teams and customers are safe. We have met with officials, Ministers and Police and have seen some proactive responses being taken, but we would like to see more.
“In an ongoing commitment to fostering safe and secure environments, we are focused on empowering businesses through targeted training initiatives. With a focus on crisis management, conflict resolution, and emergency preparedness, the Restaurant Association is taking a proactive approach to equipping businesses with the necessary skills to navigate challenging scenarios successfully.”
“We appreciate the considerable efforts by advocates for increased police presence which we believe is essential. Given that the challenges we face stem from diverse sources, the establishment of cross-agency support is equally imperative.
We are heartened by the positive strides being made, particularly exemplified by the Heart of City initiative FIFA Safety Hubs. These initiatives serve as tangible proof that when collaborative efforts are fostered, meaningful change can be achieved. The visible impact of these endeavours has undeniably added an extra layer of support to our communities.”
“In an election year, it is now critical for political parties to focus on the needs of our industry which include putting more safety measures in place as well as tackling the root causes of crime”, concluded Bidois.
Notes to editors:
Restaurant Association Crime Preparedness Information
Crisis Management and Conflict Resolution Workshop
Designed to impart practical knowledge and strategies, this workshop is tailored to help businesses effectively manage crises and navigate conflicts, thereby ensuring the safety of employees and customers.
Collaboration with NZ Police: Crowded Places Strategy
The Restaurant Association has collaborated closely with the New Zealand Police on its Crowded Places strategy. By leveraging the expertise of the New Zealand Police, this strategy aims to enhance businesses’ ability to manage large gatherings and crowded environments safely and efficiently.
Emergency Preparedness and Conflict De-escalation Training
Preparedness is paramount in mitigating potential risks. The Restaurant Association is dedicated to helping businesses be well-equipped for unforeseen emergencies through its Emergency Preparedness and Conflict De-escalation training. This training empowers participants to handle high-pressure situations, ensure the well-being of individuals involved, and facilitate resolution in a calm and controlled manner.