Online snapshot survey: Impact of Covid-19 (Wellington), 26th March, 2020

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The Restaurant Association sought member feedback on the impact of Covid-19 in a series of short surveys.

This third survey was conducted at the end of March, 2020.

Several previous surveys of Restaurant Association members have already shown the impact that COVID-19 has had on the hospitality industry. Two weeks ago, well before New Zealand had been raised to Level 4 alert, 67 per cent of members said they had noticed a downturn in customers. Things have changed significantly now, with all hospitality businesses now closed for at least 4 weeks and members grappling with the implications of the temporary close down for their businesses.

Key findings:

  • Compared to this time last year – 91.18% indicated a downturn in turnover (national average 85.42%)
  • Of those that indicated a downturn, the average reduction in turnover was 36% (national average 38% lower)
  • Looking ahead to the next 30 days – 59.38% are looking to restructure and 78.13% are looking to change their business model in the future

“It was great to have the government directive to shut, so as not to put our staff at risk. We had some staff keen to be open as long as possible and others who were anxious about their exposure to the virus. Of course they all still want to be paid, so the wage subsidy will be an absolute godsend.”

CR Feedback on coronavirus 2020_snapshot surveyTHIRD SURVEY_WELLINGTON

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