Monthly Hospitality Dahsboard – July 2021

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The Hospitality Dashboard is a monthly snapshot of the industry, covering key data, initiatives led by the industry over the month, member commentary, future considerations and the common pain points.

In July 2021:

Most regular feedback:

  • The impact of skill shortages continues to be the most regular feedback. This is the major stressor for operators.
  • Health & wellbeing is in focus. Burnout is a concern for overworked operators and staff.
  • Customer behaviours are changing. Operators are noticing more aggression, less patience.

Actions led by the industry this month:

  • As part of the Hospo Reset campaign a #LightsOut was held on 6th July. Hospitality businesses turned off their lights for 2 minutes to highlight the campaign and the industry’s skill shortages.
  • Provided feedback to MBIE on mask use in hospitality businesses and mandatory record keeping.
  • Held industry hospitality awards in Rotorua – to celebrate the industry’s heroes and businesses.
  • Held hui with ITO, ServiceIQ on transitional changes as part of vocational education reforms.
  • Ran HospoStart programmes in Auckland, Waikato and Christchurch, providing training, work experience and placement for 55 people looking to enter hospo.
  • Launched the HiT30 training challenge – encouraging operators and their teams to do 30 minutes of training, every day for 30 days.

Download the Restaurant Association July 2021 Hospitality Dashboard