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Leveling up service: Dealing with difficult customers with Marg Main

Webinar Duration: 1 hour

Original Recording Date: 17 April 2021

Suitable for: All levels

free! members

$74.75 non-members

Presented by Marg Main, Turning Tables

Gain confidence and learn effective techniques for dealing with difficult customers:

  • Why do customers complain?
  • How do customers complain? 
  • What might customers complain about?
  • Effective ways to handle customer complaints
  • Understanding your level of responsibility and authority in finding the solutions

 

free! members

$74.75 non-members