Learn how to take your service skills to the next level with this 8-part video series. Each short and practical video shows simple ways to connect with guests, build confidence, and create great experiences.
Topics include:
- Upselling with authenticity
- Smart ways of selling
- Reading the table
- Body language and presence
- Handling complaints with empathy
- The art of goodbye
- Creating memorable goodbyes
- Sharing your food story
This self-guided course gives you the tools and confidence to succeed. It’s all about unlocking excellent service for every customer, every time. Participants will receive a certificate upon completion of this course.
This training is delivered with the support of the Hospitality Training Trust.