Training hub

— training on demand

Customer Complaints: turning a potential negative into a positive - with Marg Main

Webinar Duration: 1 hour 8 mins

Original Recording Date: 19 April 2022

Suitable for: Medium levelMiddle managementSenior management

free! members

$74.75 non-members

  • Training hub
  • On demand
  • Customer Complaints: turning a potential negative into a positive - with Marg Main

In this session Marg Main will cover:

  • Understanding why customers complain
  • What are the common triggers for complaints in the hospitality industry
  • A useful process to follow when handling complaints and issues
  • Making sure the “sorry” and the “solution” are the right fit for both the customer and the business

Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.

 

free! members

$74.75 non-members