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Training hub

— upcoming training

Dealing with Difficult Customers and Handling Complaints - Wellington

A workshop tailored for hospitality staff in cafes and restaurants to gain valuable insights and skills for dealing with challenging customer interactions and resolving complaints effectively. 4 Mar 9.30am, Members $75

When: 9:30am-11:30am, 4 March 2024

Venue: Zealandia - 3 Waiapu Road, Karori, Wellington

Presented by: Vijay Bhatia, Restaurant Asscoiation

Suitable for: All levels

Grab your ticket today

$75.00 members

$98.00 non-members

Register now

Turning complaints into opprtunities

Join our 2-hour workshop tailored for hospitality staff in cafes and restaurants to gain valuable insights and skills for dealing with challenging customer interactions and resolving complaints effectively.

What you’ll learn in this comprehensive workshop:

  • ·         Recognize and understand difficult customer behavior.
  • ·         Master techniques to win over dissatisfied customers
  • ·         Identify emotional triggers to avoid in customer interactions
  • ·         Build conversations that lead to win-win outcomes
  • ·         Evaluate and enhance your listening skills
  • ·         Boost confidence in resolving customer complaints
  • ·         Implement simple strategies for improving overall customer service

Don’t miss this opportunity to equip yourself with practical techniques for handling challenging situations, ensuring better customer satisfaction, and contributing to a positive customer experience.

Thank you to the Hospitality Training Trust for making it possible to deliver this workshop.

The Restaurant Association offers in person and online courses to support hospitality businesses in New Zealand. Check out our upcoming Professional Development Courses. We can also tailor training to your individual needs so get in touch with our team to discuss your requirements.

Grab your ticket today

$75.00 members

$98.00 non-members

Register now