Front of House Customer Service Workshop
Join our 2-hour workshop tailored for hospitality staff in cafes and restaurants to gain valuable insights and skills for dealing with challenging customer interactions and resolving complaints effectively.
Workshop Overview:
In hospitality, it’s not a matter of if things will go wrong, but when. Whether it’s a kitchen delay, a misplaced order, or an unhappy guest, how your front-of-house team handles these situations can make or break the customer experience. The Handling the Hiccups workshop, led by expert hospitality trainer Marg Main, is designed to prepare your team for those moments when the pressure is on.
Key Takeaways:
- Conflict Resolution Skills: Learn how to defuse difficult situations with grace, tact, and professionalism.
- Handling Complaints: Understand the most effective ways to deal with complaints, ensuring customer satisfaction even when things don’t go to plan.
- Stress Management: Equip your staff with tools to stay calm and focused when under pressure, improving overall performance and team morale.
- Customer Service Recovery: Discover how to turn a negative experience into a positive one, leaving guests feeling valued despite initial hiccups.
Who Should Attend:
This workshop is perfect for anyone working front of house, from servers and bar staff to restaurant managers, looking to enhance their customer service skills and learn how to handle challenging situations with confidence.
Benefits:
- Better Customer Retention: Well-managed conflict can strengthen customer loyalty and ensure repeat business.
- Boost in Confidence: Empower your team with the skills they need to handle any situation, reducing stress and improving job satisfaction.
- Improved Team Dynamics: Training in how to communicate effectively during high-pressure moments leads to a more harmonious and productive team.
Don’t miss this opportunity to give your team the skills and confidence they need to handle whatever challenges come their way.