Front of House Customer Service Workshop
Join this practical workshop tailored for hospitality staff in cafes and restaurants to gain valuable insights and skills for dealing with challenging customer interactions and resolving complaints effectively.
Customer complaints can be tough, but they also offer a chance to show great service and build lasting relationships. In this practical workshop, you’ll learn why customers complain and the common issues you might face in your role. Discover how to use the proven LEARN process to create win-win outcomes that satisfy customers and support your business.
You’ll also discover practical solutions that resolve issues quickly and leave a lasting positive impression on your customers.
By the end of the session, you’ll be equipped to:
- Understand why customers complain and how to handle issues calmly
- Use the LEARN process to resolve conflicts positively
- Find practical solutions that benefit both customers and the business
- Build confident, customer-focused teams that create positive brand experiences
Who Should Attend:
This workshop is perfect for anyone working front of house, from servers and bar staff to restaurant managers, looking to enhance their customer service skills and learn how to handle challenging situations with confidence.
Presented by: Marg Main, Turning Tables
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator who brings a fabulous sense of humour and fun to her sessions.