Restaurant Association Covid-19 Event Policy

Events are a big part of what we do – helping to celebrate success and promote the food and hospitality industry. It’s important to us that we are great hosts and the safety of you, and other event attendees, our staff and volunteers and those at the venue is our top priority.

Covid-19 is still part of our lives, so we are constantly assessing the risks associated with the pandemic and are committed to following Ministry of Health guidance regarding events and gatherings. We are also aligned with the Events Sector Voluntary Code, which is based on guidance from the Ministry of Health to reduce Covid-19 related risks.

Our Covid-19 event policy covers the following:

Ticketing policy

  • If, due to circumstances beyond our control, New Zealand is in Level 2 or 3 at the time of the event, we have measures in place to still hold our event. This includes holding the event at a later, alternative, date, or changing the event to a virtual event. All ticket holders will be informed as soon as possible and your ticket will be transferred, so you’ll still be able to attend.
  • In the unlikely event that unforeseen circumstances cause this event to be cancelled, all delegates will be informed as soon as possible and a full refund of the ticket price will be provided. We are not responsible for travel, hotel or other costs incurred and encourage you to look at cancellation policies at .

Contact tracing / record keeping requirement

Fast and effective contact tracing is essential to stop the spread of Covid-19.

  • Our events are ticketed events, so for contact tracing requirements, it is important you provide us with your details when purchasing your ticket. While we won’t provide these details to third parties, they may be disclosed to the Ministry of Health should the need arise.
  • We’ll also have the venue’s QR code poster for you to scan when you arrive at the event, or a sign in sheet if you can’t scan in.

Health & hygiene practices

  • If you are sick, please stay home. We don’t want others to get sick too. Call Healthline (for free) on 0800 358 5453 or your health care provider if you have symptoms of Covid-19.
  • Please also stay home if you’ve been in recent contact with someone who has (or is suspected to have) Covid-19, or you have been instructed to self-isolate for any reason.
  • When you are at the event, follow basic hygiene measures:
    • Hand hygiene – frequently wash your hands for a minimum of 20 seconds, then dry them thoroughly. If you are unable to access soap and water, use an alcohol-based hand sanitiser containing at least 60% alcohol – we’ll have some available for use. If using sanitiser, ensure that you use enough to cover your hands and rub hands together until dry.
    • Cough and sneeze etiquette – sneeze or cough into the crook of your elbow or cover coughs and sneezes with a tissue, then put the tissue in a bin and clean your hands.
    • Avoiding touching your face – hard surfaces can be contaminated with infectious droplets. Hands can be contaminated after contact with these surfaces. If you need to touch your face, clean your hands first.
  • Physical distancing – When physical distancing isn’t a requirement, you can still play it safe by continuing to keep a distance from people you do not know, when you can. Use your judgement. This will help to minimise the spread of Covid-19 if community transmission returns.

What else we are doing to keep you safe

  • We work closely with the venue to ensure that cleaning and hygiene is maintained to the highest standard. Before our event the event venue is cleaned, including high touch surfaces such as door handles and light switches, to reduce transmission of germs in general.
  • We are committed to following the government guidelines around safe event practices and undertake to update all relevant parties in a timely manner, should any major changes in either guidance or alert levels occur.

You can keep up to date at or on Facebook @restaurantnz.