In this session Marg Main will cover:
- Why is it important to maintain consistency?
- What factors can affect us achieving consistency in hospitality?
- Four areas of focus to help us achieve consistency: Process, skills, knowledge and attitude
- A Focus on Consistency – creating customer trust
Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.