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LEADERSHIP LAUNCHPAD: 14-part Emerging Leaders Series- with Marg Main

Webinar Duration: 16 hours, spread across 14 sessions

Original Recording Date: 27 May 2022

Suitable for: All LevelsEntry levelMedium levelMiddle management

$575.00 non-members

$399.96 members

free! premier members

This 14-part Leadership and Management series is designed as a foundational course for emerging leaders, as well as a refresher for established managers.

In this progressive Marg Main will share strategies and tips that cover:

  • Back to basics: The heart of hospitality
  • Always be consistent: The ABC of the customer experience
  • Loving your Locals: Creating loyalty in the new normal
  • Who is your customer: Dealing with different and diverse personalities
  • Customer Complaints: turning a potential negative into a positive
  • Suggestive Selling: A recipe for success using your sales style
  • Setting up for Success: Creating a cool culture
  • Be your best brand: Developing your leadership brand
  • Motivate me: Strategies to get your team on board the bus
  • The delegation dilemma: Learning to let go and empower your people
  • Tricky times: Assessing the situation
  • Developing a sales focus: Helping your team become sales superstars
  • Team Talk: Team development and creating a good team fit
  • Toxic Team: Preventing and managing issues

Marg Main is the founder of Turning Tables, a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. She remains passionate about utilising her experience to inspire, interest and educate hospitality staff and managers across NZ. Marg is a creative and engaging facilitator, who brings a fabulous sense of humour and fun to her sessions.

 

$575.00 non-members

$399.96 members

free! premier members