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Deciphering Delta: Navigating Vaccine Passes

free! members

$74.75 non-members

Restaurant Association professional development webinar

Presented by Margaret Main, Turning Tables

Join Marg Main for Part 2 of our ‘Deciphering Delta’ series, as she shares creative solutions to incorporate Vaccine Passes into hospitality businesses. Marg will be sharing strategies and practical tips to better support and empower your teams.

Over the course of an hour Marg will discuss:

  • How to de-escalate challenging interactions with customers and staff
  • Managing difficult conversations in a respectful and non-invasive way
  • Creative solutions and strategies to help support your team
  • Deal with employees and new recruits in good faith
  • People-centric processes to keep everyone safe
  • Understanding customer types

Webinar Duration: 50 minutes

Original Recording Date: 25 November 2021


free! members

$74.75 non-members