Especially in these challenging times, we’re your link between good food and good business.
Running a business is tricky. We’re here to help!
Helpline: Help is only a phone call away. The Restaurant Association’s exclusive Helpline service is staffed by legally-trained experts. They’re up to date on all the recent changes surrounding COVID-19 and here to help members with everything from employment relations* to leases.
We hope our weekly mentoring service will help you steer clear of trouble, but our always-on hotline has your back just in case. Call us anytime at 0800 737 827.
*Services provided for any mediation or authority hearings are available for a small extra cost.
We have used you the Helpline on numerous occasions in regards to HR issues. I cannot fault this service. It is amazing to think that for a small fee, we get such great advice. Also, you’ve been a huge help with the employment contracts for our new staff.
– La Cigale, Auckland
Mentor Me: Our resident mentor has been there. With advice from an experienced restaurant owner, this service is like a weekly health check for your business, whatever stage you’re at. The value of this service alone will pay back your membership fee in no time.
I feel you can’t be in this business without the back up from an organisation like the Restaurant Association. Government legislation is only making it harder every year. – Miss Clawdy, Auckland
Advocacy & representation: We work hard to make sure your views and needs are at the table when important decisions are made. We work with a huge range of organisations – from government bodies to advisory groups. We build relationships, make submissions and lobby for change to make sure the industry’s voice is loud and clear.
2. Information & resources
Navigating regulation and legislation for the hospitality industry is a minefield.
We track the latest news and developments and feed them out to you in digestible chunks via regular newsletters and our industry publication, Savour and Inform, our e-newsletter.
Industry research and reports: The Restaurant Association’s Hospitality Industry Report brings together all the research, commentary and statistics you need to track the industry and spot trends. Free to members, our report provides information that isn’t available anywhere else. It’s particularly useful if you’re just starting out and building a business plan. Our Snapshot Surveys offer insights into a huge range of issues while our annual Foodservice Facts give you sales statistics and analysis. Our Survey of Remuneration will guide you on the latest industry rates of pay.
Business Resources & Products: We’ve built a huge library of handbooks, guidelines and business templates to help you navigate the hospitality industry. You’ll find everything from sample leases to immigration guides – all designed to save you time when dealing with the day to challenges of running a business. We update these regularly and are developing new resources daily to help businesses through the COVID-19 crisis.
3. Exclusive discounts
As a member, you get access to exclusive discounts from our fantastic partners. These deals could save you thousands each year.
American Express is backing the industry and the Association through support of industry events and consumer research. Get complimentary accessories like bill folders, pens, reserved signs and more.
EFTPOS New Zealand
Exclusive rates on the best range of payment solutions, including 20% off your terminal rental on a 36 month contract.
You’ll get access to special deals and lower credit card commission rates (from 1.8%).
Get up to 50% off OfficeMax’s already low prices on stationery, technology, furniture, cleaning and hygiene products - and more.
Understand and stay on top of legal obligations with the 40% discount off the normal subscription price.
Get exclusive member offers for your energy needs - electricity, natural gas, and solar.
Get great deals every day at Noel Leeming stores. They stock an extensive range from the leading brands with exclusive pricing for members.
Work with Helping Hands and there will be no more hospo hiring dramas. Find staff instantly! Get your first month free plus 15% off, forever.
It pays to be well insured. We’ve worked with Crombie Lockwood to create a package specific to the needs of restaurants and cafes.
Exclusive medical insurance scheme, with coverage for pre-existing conditions.
There’s savings of up to 40% off bread, free Eat New Zealand restaurant supporters subscription, 10% off the monthly fee with Conscious Consumers, up to 30% off custom furniture with Harrows, 10% discount with law firm Hesketh Henry should you need specialist legal advice, preferred rates with EAP counselling services, and much more!
Members also receive a free subscription to industry publications Restaurant & Cafe News and Hospitality Business magazine.
4. Brand exposure
Getting yourself out there can be hard work. Let us give you a boost.
The public face of the Restaurant Association, Dinefind.co.nz helps diners find restaurants and cafe’s near them. It also hosts our Gift Voucher and Restaurant Gift Card programmes and provides other relevant content like recipes and news.
When normality resumes, we’ve got your back! Dine Out | Take Out is our nationwide campaign encouraging kiwis to support their local hospo scene. Currently on hold until we’re out of Alert Level 4, this campaign will get you noticed through #DineOutTakeOutNZ – find out more at dineouttakeout.co.nz
5. Education and Training
Up-skilling is crucial to stay ahead of the curve in these times.
That’s why education and training are one of our biggest priorities. We’ve designed professional development short courses to help you upskill and to help you do better staff training.
Our programmes pack a lot in so you don’t waste time offsite (or away. Sessions and workshops are livestreamed and recorded from our Auckland training facility, taste., which is also available for hire for the industry. We take our most popular courses across the country with our Professional Development Road Show and there are a series of Webinars available on our website.
6. Celebrating, connecting and learning
Celebrating, connecting and learning. Our events keep your business moving.
Food Hui / Hospitality Summit: Two days packed full of inspiration and advice from some of our finest hospitality leaders. Our annual Food Hui gives you the latest industry insights, packaged in quick-fire sessions designed to give you practical tools to take away and put to work in your own business.
New Zealand Hospitality Awards: Held in 9 regions around the country, our hospitality awards celebrate our decorated industry while giving recognition to excellence in each region for their distinctive differences. Find out more about the New Zealand Hospitality Awards here.
7. Industry news & promotional opportunities
Associate members benefit too!
Industry suppliers get discounted advertising in Savour magazine and our e-newsletters and access to our community of members to showcase your products, plus opportunities to sponsor and attend all our key events. Find out more about Associate membership here or download the 2020 Advertising_Kit here.
Our 12 regional branches host MeetMe informal meetups twice a year.
You’ll hear from relevant speakers and have a chance to network and chat with other cafe and restaurant owners in your area. We think access to this community of business owners is one of our most underrated benefits. Find a regional MeetMe event.