Customer Service Basics – Creating the best customer experience

Presented by Nicola Richards, Monsoon Poon Auckland

Providing great customer experiences are a staple in hospitality, good customer can be the deciding factor on returning customers, good reviews and more revenue opportunities.

Each interaction is just as important as the next and understanding how to approach different situations can make a world of difference in the hospitality business.

Join us for this in-person workshop, perfect for entry-level staff or those that may need a refresh of skills. Nicola will be taking us through the fundamentals of good customer service and ways to ensure you are providing a great customer experience.

*Join the session by livestreaming where it’s convenient for you. Click here for instructions on how to join a webinar virtually.