Two days packed full of inspiration and advice from some of our finest business and hospitality leaders. The Hospitality Summit is a ‘business tool box’ where all of the topics will focus on key issues and challenges hospitality business owners face.
Schedule of Events
DAY ONE: SUNDAY, 15 OCTOBER | ||
9.30am | Registration and morning tea on arrival in foyer | |
10.00am | Welcome to Hospitality Summit 2017 Master of Ceremonies: Catriona McLeod |
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10.10am | Introduction Marisa Bidois, CEO, Restaurant Association of NZ |
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10.15am | Customer Service at the Point of Payment Eftpos Sales, Eftpos NZ |
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10.25am | How to make your mark and grow your business Hayden McMillan, Etta Dining International Keynote Speaker |
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11.05am | What will influence the future of New Zealand restaurants Mike Egan, President, Restaurant Association of NZ |
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11.45am | How to attract and retain the best staff Panel Discussion: Nicola Richards, Monsoon Poon; Dave McGregor, Helping Hands; Rob Scott, Chow; James Bennie, HospoTrain |
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12.15pm | Lunch will be served on the first floor | |
12.50pm | Create an exceptional brand while delivering an exceptional customer service Jack Sotti, Boilermaker House International Keynote Speaker Jacob Briars, Global Advocacy Director, Bacardi |
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1.30pm | How to optimise team productivity through the three P’s: Purpose, Priorities and Principles Panel Discussion: Mitch King, Hobbiton; Ruth Pretty, Ruth Pretty Catering; Shaun Clouston, Logan Brown |
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2.00pm | Innovation: Does it scare you? Tobias Grant, Pop Up Globe |
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2.40pm | Break: Afternoon tea served in foyer | |
3.15pm | How to be more successful in hospitality by growing cultural intelligence Mai Chen, Chen Palmer New Zealand Keynote Speaker |
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4.00pm | Day One wrap-up Marisa Bidois, CEO, Restaurant Association of NZ |
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4.00pm | Industry Showcase Event Industry Showcase Event from 4pm – 6pm |
DAY TWO: MONDAY, 16 OCTOBER | ||
9.30am | Registration and morning tea on arrival in foyer | |
10.00am | Welcome to Hospitality Summit 2017 Master of Ceremonies: Catriona McLeod |
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10.10am | Introduction Marisa Bidois, CEO, Restaurant Association of NZ |
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10.15am | Create a point of difference in your business while carving your niche Panel Discussion: Hayden McMillan, Etta Dining; Laura Verner, Pasture; Monique Fiso, Hiakai |
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10.45am | The economy and projections for 2018 Kirk Hope, Business New Zealand |
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11.25am | The New Zealand Food System and the effect it has on New Zealand Restaurants Panel Discussion: Angela Clifford, EatNZ (formerly ConversatioNZ); Giulio Sturla, Roots Restuarant; James Beck, Bistronomy |
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12.15pm | Lunch will be served on the first floor | |
1.15pm | The key financial levers to pull in your business to ensure maximum return on investment Richard McLeod, Loaded Reports |
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1.30pm | Hot concepts Jack Sotti, Boilermaker House International Keynote Speaker Calem Chadwick, Lion Luxury Brand Ambassador |
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2.00pm | Break: Afternoon tea served in foyer | |
2.20pm | Hammer and Tongs Game Show HospoWorld Resourcing |
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2.50pm | Finding a balance in your leadership style Simon Power, Westpac NZ |
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3.30pm | Think Tank and Congress for the Hospitality Industry Restaurant Association of New Zealand: Mike Egan (National President, Wellington), Steve Logan (National Vice-President, Wellington), Liz Buttimore |
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4.00pm | Day Two conclusion Marisa Bidois, CEO, Restaurant Association of NZ |