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Operating your business at Level 2 ~ guidelines for the industry

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The Restaurant Association has created guidance for all food and beverage businesses, including bars, and food trucks to operate at Level 2. These guidelines have been created with input from relevant Government agencies.

The COVID-19 Public Health Response Act (Alert Level 2) Order 2020, which commenced on 14th May and amended on 29th May, has required a number of updates to the original guidance.

Members are encouraged to phone the Association for clarification on any points.


Download the updated Operating your Business at Level 2 guide here.

Check out our resources and Level 2 signage here (including pick up zone, wait here, physical distancing signs).


Further information:

For hospitality business the key measures are:

Restaurants, cafes & bars

  • The overall limit on numbers is 100.
  • Multiple groups of 100 are allowed provided they are in separate ‘defined spaces’ and there is no mingling of people between the different spaces (including in common areas) (see below information on defined spaces).
  • 1 metre physical distancing is required between groups and there must be at least 1 metre between tables.
  • Only one server is to serve at any table, to the greatest extent practicable.
  • Records must be kept to enable contact tracing for workers and customers, but there is no longer a requirement to record physical addresses.
  • Customers must be seated at a table except where using the toilet, paying or departing, ordering and collecting food and drinks (at unlicensed premises – see below).   
  • Ordering and collecting food and drinks at the counter is allowed for non-licensed premises only, provided that physical distancing is maintained. Ordering and collecting food and drinks at the counter is not permitted at bars or other licensed premises.
  • You can’t play pool or a gaming machine in the same area that food and drink is being consumed – though businesses are free to set up pool tables or gaming machines in a clearly separate space to the food and drink area. (please note we are seeking further clarification on pool table use)

Takeaways

  • Takeaway food can be ordered from the counter of any establishment, irrespective of whether patrons are able to dine-in or not.
  • 2 metre physical distancing is required.
  • Record keeping is not mandatory.
  • To reduce lines and queuing you could encourage pre-ordering online, over the phone or via an app

Venues generally – Social Gatherings

Please note that we are seeking clarification on this, and this information may be subject to change.

The amendment introduces a new concept of “social gatherings” which are not subject to the usual “three S” rules for hospitality businesses.

If someone hires a hospitality venue for a social gathering, the gatherings rules apply, not the hospitality ones. Please refer to Section 7: Event Facilities & Social Gatherings for further information.

An enforcement officer who has reasonable grounds to believe that a business is not operating to the requirements outlined in the Order may issue an infringement notice, or impose conditions on the businesses operation and may direct any person who appears to be in charge of the business to close and cease operation. This will be for a period that does not exceed 24 hours after it is given.

Please note that members have indicated a number of Police / enforcement officers have been in touch since the Order was released. An enforcement officer who has reasonable grounds to believe that a business is not operating to the requirements outlined in the Order may issue an infringement notice, or impose conditions on the business’ operation and may direct any person who appears to be in charge of the business to close and cease operation. This will be for a period that does not exceed 24 hours after it is given.

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