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15th OCTOBER 2020 | HOSPITALITY INDUSTRY REPORTS SIGNS OF IMPROVEMENT; WARNS AGAINST FUTURE RETURNS TO HIGHER ALERT LEVELS

  • New survey of members shows 44 per cent of businesses are operating at significantly reduced revenues in September versus 68 per cent in August
  • 65 per cent of Restaurant Association members are operating at 71 to 100 per cent of pre COVID levels
  • Association welcomes the move to level 1, but warns against future returns to higher alert levels

A new survey by the Restaurant Association shows that there are signs of improvement in the hospitality industry.

The survey shows that 79 per cent of hospitality businesses outside of Auckland are reporting improved revenues for September compared with August, with 21 per cent showing reduced revenues compared to the same period in 2019.

In Auckland the losses are higher with 80 per cent reporting significantly reduced revenues against the same period in 2019 and 29 per cent compared with the same period in August 2020.

“Whilst we’re relieved to see that there has been some improvement, we continue to be concerned about the situation in Auckland’ says Restaurant Association CEO Marisa Bidois.

“There are still a large percentage of businesses trading at significantly reduced revenues and there is only so long they will be able to carry these losses.

“We’ve already seen more than 80 business closures just among our own membership and we fear that this number will continue to rise, particularly in Auckland.

“Moving between alert levels hit our industry hard, just as we were starting to get back on our feet. Any future return to a higher alert level could be the final nail in the coffin for a number of our businesses.

“One of the biggest issues is the operational guidelines imposed at each level which are no longer fit for purpose.

“In the event of future changes to alert level, there are a number of initiatives that our industry would welcome in order to do away with rules such as single server and restriction on counter service that would help the industry to minimise costs and maximise revenues.

“The moves between alert levels has been difficult. The overwhelming feedback now from members is to move to level 1 and stay there.

“Hospitality operators continue to be impacted by alert level changes, border closures and consumer uncertainty. We have put a range of measures to the government including rent relief, reduction in GST on food and our Dine Out To Help out subsidised dining scheme but we are yet to receive anything that is bespoke to our industry.

“So many other industries have received targeted support and subsidies so we’re at a loss as to why we are being continually overlooked.”

The Restaurant Association is calling on the government to consider a range of targeted initiatives to support the industry including the subsidized dining scheme ‘Dine Out To Eat Out’, GST cuts on food and government support on commercial lease agreements to name a few.

Issued by The Restaurant Association

Contact:

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

Becky Erwood

becky@restaurantnz.co.nz

021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.

9 OCTOBER 2020 | RESTAURANT ASSOCIATION LAUNCHES COVID RESILIENCE AWARDS

The Restaurant Association is launching a new set of industry awards to recognize the epic resilience of its own during the COVID pandemic.

The Restaurant Association Resilience Awards – or RaRa’s – will shine a light on the many people and businesses that have stepped up and showed steely determination as we navigated our way through COVID-19.

Using the Restaurant Association existing regional awards platform, the Association will invite nominations from the industry for Outstanding Community Spirit, Outstanding Innovation and Outstanding Local Hospo Hero in the Rotorua, Hawke’s Bay, Taranaki, Queenstown, Manawatu, Waikato regions, Auckland, Christchurch and Wellington.

“While our some of our Regional Hospitality Awards are taking a break until 2021, we want to highlight the people and businesses that have stepped up as we’ve navigated our way through Covid-19. These are our regional Chevron Awards – 2020 Covid edition,” said Marisa Bidois, CEO of the Restaurant Association.

The Outstanding Local Hospo Hero Award recognises an individual who has been influential and has made a significant contribution to the hospitality industry in response to 2020’s covid-19 pandemic. The Local Hospo Hero is recognised for their pioneering spirit, energy, resourcefulness and commitment to the hospitality industry.

The Outstanding Innovation Award is presented to a business that has shown outstanding innovation. New businesses have been born out of an identified market need thrown up as a result of covid-19, while many existing businesses in 2020 have shown innovation by adapting their business model, demonstrating flexibility, innovativeness and nimbleness. This is an Award open to any business that has demonstrated exceptional innovation in the wake of the pandemic.

The Outstanding Community Spirit honours a business or individual that has gone the extra mile to support their local community during covid-19. The winner of the Community Spirit Award will be recognised for uplifting the spirits of those around them, contributing to the life of our neighbourhoods or community and for doing outstanding things making a difference in the region.

“Over the year we’ve been overwhelmed by some of the stories we’ve heard – of people and businesses around the country with amazing community spirit; those who have innovated and changed; and those who have found silver linings in the most challenging of times. These awards will recognize those people that have gone above and beyond to keep their people employed, help their communities and keep their businesses alive all whilst playing their part in stamping out the virus.”

Nominations close on Friday, 16 October with finalists announced on Friday, 23 October.

The winners of the three RaRa Awards will be announced on Monday, 16 November.

“Every region across the country is home to outstanding hospitality, and now more than ever we need to encourage and support our industry leaders during these challenging times.”

Business can find out more and vote by heading to www.hospitalityawards.co.nz/resilience.  

The Resilience Awards are bought to you by the Restaurant Association with support from lead partners Eftpos New Zealand, OneMusic, RA Lexis ComplyHub, Nova Energy and Loaded Reports.

Issued by The Restaurant Association

Contact:

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

Becky Erwood

becky@restaurantnz.co.nz

021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.

15 SEPTEMBER 2020 | NORTHLAND AWARDS ACKNOWLEDGE EXCELLENCE IN THE REGION!

Hone’s Garden cream of the crop The Northland hospitality industry acknowledged the outstanding abilities of its own with the announcement of the winners last night.

The inaugural awards recognise the outstanding hospitality professionals, all of whom are making a positive impact on the local café and dining scene. The Restaurant Association of New Zealand are proud to organise and foster these Awards with the main purpose being to unite, grow and promote the Northland hospitality industry.

Known for its rustic pizzas, Hone’s Garden won two of the top accolades winning Gilmours Supreme Award and the Whangārei District Love It Here! Outstanding Local Establishment proving just how popular it is.
The Cove Cafe took out the People’s Choice award. The recipient of this award is selected by the local dining public. Owned by former UK lawyer Lloyd Rooney and Kiwi farmer Mike Fraser, Cove Café has a gate to plate philosophy serving beef and lamb straight from their farm, making it a hot spot on the coast for tourists and locals alike.

An area of outstanding natural beauty, there is no shortage of great places to get a drink in the region.

Outstanding bar of the year went to The Tipsy Oyster in Paihia. A tapas bar and restaurant all combined it offers fresh local tapas and fusion tapas to locals and tourists alike.

There was recognition for those working in the industry too with outstanding front of house team going to the Quay in Whangarei and Marcus Berndt of Terra Restaurant picking up the award for outstanding chef.

Sage Restaurant, Paroa Bay Winery was recognised as the outstanding restaurant of the year.

Marisa Bidois, CEO Restaurant Association of New Zealand says “It’s been a very tough year for our industry which makes it all the more important to recognise our successes.

“With a growing population that swells in the summer months, the region’s hospitality establishments play an important role in entertaining and hosting guests.”

“As an industry it’s so important that we take time out to celebrate our success and acknowledge our achievements. We believe it’s important to shine a light on our industry and make sure we are recognised for the contribution we make to our community and economy.

With all categories keenly contested, this year’s winners truly exemplify what it means to be at the top of their respective categories.”

Leah Greenall, Sales and Operations Manager of Gilmours Northland said “The Northland hospitality industry is changing all the time. Everywhere in Northland you go there is a beautiful place to eat, drink and look at the scenery, it just brings people back here time and time again. And with no overseas travel this year, I believe we are going to have a very busy summer in Northland and more New Zealanders will truly get to see what Northland has to offer. I am super excited that these awards are showcasing the amazing talents of all the establishments that work so hard in bringing the community back together.

The winners were announced at a virtual awards ceremony on Monday 14th September 2020. For more information regarding the awards please visit https://hospitalityawards.co.nz/northland. Stay connected with key updates and announcements on our Facebook and Instagram pages.


Northland Hospitality Awards 2020 Winners
Meadow Fresh Outstanding Barista
Tom Richardson, Third Wheel Coffee Co.

Restaurant Association of NZ Outstanding Bartender
Sam Tarrant, The Butter Factory

Restaurant Association of NZ Outstanding Front of House Team
The Quay

NorthTec Emerging Chef
Temarie Beirne, Jolt Café

Southern Hospitality Outstanding Chef
Marcus Berndt, Terra Restaurant

Bidfood Whangarei Outstanding Café
Helena Bay Cafe

The Hits Northland Outstanding Bar
Tipsy Oyster

The Northern Advocate Outstanding Casual Dining/Street Food
Biggie Bagels

Restaurant Association of NZ Outstanding Ambience & Design
No. 8

Whangārei District Love It Here! Outstanding Local Establishment
Hone’s Garden

Eftpos NZ Outstanding Ethnic Restaurant
Mean’s Vietnamese Café

dinefind Outstanding Restaurant
Sage Restaurant, Paroa Bay Winery

Maurice Trapp Group Outstanding Sales Rep
Rebecca Neill, Bidfood Whangārei

Eat New Zealand Outstanding Food & Beverage Producer
McLeod’s Brewery

Restaurant Association of NZ Outstanding Supplier
Omak Meats

Savour! Northland Outstanding People’s Choice Establishment
The Cove Café

Gilmours Supreme Award
Hone’s Garden


Issued by the Restaurant Association of New Zealand:
Contact:
Becky Erwood
becky@restaurantnz.co.nz
021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. The not-for-profit organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. For more information see www.restaurantnz.co.nz.
Facebook and Instagram @restaurantnz [‘/expand]

30 AUGUST 2020 | HOSPITALITY INDUSTRY REPORTS SIGNIFICANTLY REDUCED INCOME THROUGHOUT AUGUST

  • New survey of members shows 68 per cent of businesses are operating at significantly reduced revenues
  • 93% of Restaurant Association members do not believe the Government have a sufficient understanding of the hospitality industry in order to make effective decisions

A new survey by the Restaurant Association shows the dire circumstances of the hospitality industry after the change of alert levels in August.

The survey shows that 64 per cent of all hospitality businesses across the country are reporting significantly reduced revenues for August compared with July, with 68 per cent showing significantly reduced revenues compared to the same period in 2019.

In Auckland the losses are higher with 96 per cent reporting significantly reduced revenues against the same period in 2019 and 90 per cent compared with the same period in July 2020. Only two thirds of all businesses in Auckland have actually been able to open for takeaway.

Excluding Auckland where businesses are operating under level 2 regulations, 46 per cent year are reporting significant drops on year and 43 per cent month on month compared with July 2020.

“These figures are highly distressing,’ says Restaurant Association CEO Marisa Bidois. “The overwhelming feedback from members is that they are worried for the survival of their businesses.

To date there has been no targeted support for the industry through the pandemic, despite us being one of the worst affected.

“Hospitality operators continue to be impacted by alert level changes, border closures and consumer uncertainty. We have put a range of measures to the government including rent relief, reduction in GST on food and our Dine Out To Help out subsidised dining scheme but we are yet to receive anything that is bespoke to our industry.

“So many other industries have received targeted support and subsidies so we’re at a loss as to why we are being continually overlooked.

“The government’s stance on the wage subsidy being a catch all is frustrating to say the least and demonstrates the lack of understanding and empathy they have to the plight of hospitality business owners who through no fault of their own have been given a dire set of circumstances to operate under. We’re frankly tiring of all of the excuses.

“In other countries such as the UK, the government has been far more proactive in putting together targeted relief packages. I am in touch with my counterpart at UK Hospitality, who has informed us of a number of measures that have been put in place.

“Not only have they implemented the ‘Eat Out To Help Out’ scheme which has been an enormous success but they have also introduced a worker support scheme for those who have been furloughed, got rent relief measures over the line, and introduced hospitality grants for small businesses to support business profitability. It is this kind of targeted support our sector so desperately needs as we cannot operate shop fronts and dining experiences digitally.

“The Finance Minister has told me he has instructed officials to undertake further work to ensure the support measures continue to be sustainable, adaptable and flexible for any future alert level movements. This includes potential options to assist the retail and hospitality sectors at Alert Level 2 which is encouraging. But I hope officials are consulting as 93% of our members do not believe the Government (in particular officials) have a sufficient understanding of the hospitality industry in order to make effective decisions.”

The Restaurant Association is calling on the government to consider a range of targeted initiatives to support the industry including the subsidized dining scheme ‘Dine Out To Eat Out’, GST cuts on food and government support on commercial lease agreements.

Issued by The Restaurant Association

Contact:

Becky Erwood

Becky.erwood@outlook.com

021 414926

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. [‘/expand]


14:00 25th August 2020 | RESTAURANT ASSOCIATION PRESENTS PETITION CALLING ON GOVERNMENT TO ADOPT UK’S EAT OUT TO HELP OUT SCHEME

The Restaurant Association today presented its petition calling on the government to adopt a scheme similar to the UK’s “Eat Out to Help Out” initiative, to assist the battling hospitality industry which has been devastated by the coronavirus pandemic.

The contactless delivery of the petition was delivered to Rt Hon Kris Faafoi by Restaurant Association President Mike Egan and Vice President Steve Logan on the steps of parliament along with a takeaway lunch from Monsoon Poon.

Rt Hon Todd McClay also came out to meet with Egan and Brown to hear about the petition and the challenges the industry is facing.

The petition calls on the House of Representatives to urge the Government to provide targeted support for the hospitality industry through a home-grown version of the initiative that the Association has dubbed “Dine out to Help out”, gathered just short of 3500 signatures in the five days it was live.
“To date there has been no targeted support for the industry through the pandemic to date, despite us being one of the worst affected” says Restaurant Association CEO Marisa Bidois.

“Hospitality operators continue to be impacted by alert level changes, border closures and consumer uncertainty. A scheme similar to the UK’s is needed in New Zealand and the number of signatures gathered shows the appetite for a scheme like this among businesses owners and diners alike.”

Under the UK scheme, the Government foots the bill for 50 per cent of a meal eaten at a cafe, restaurant or pub from Monday to Wednesday until the end of August. It sees a maximum saving of £10 per person applied to meals at more than 70,000 venues and was used more than 10.5 million times in its first week. The scheme has already been hailed as a success by many restaurateurs in the UK.

“Our Dine out to Help out initiative will put much needed cash back into the pockets of hospitality businesses that are really struggling whilst also helping Kiwis to get a freshly prepared meal at a discounted price.”

If adopted, the Dine out to Help out initiative will run in a similar fashion to its UK equivalent across in-house dining at appropriate alert levels. The discount will not apply to alcohol, only food Mike Egan, National President of the Restaurant Association and owner of Monsoon Poon added “The impact of the pandemic on our industry has been devastating and a lot of our members are at their wits end. Everyone is trying to hang in there, we’ve already seen closures and there will be more to come if we don’t do something to inject some money into the sector.

“Rather than just asking for a handout this is a great way of putting money into our customers hands to encourage them to dine out again. Uptake in the UK has been phenomenal and if we experienced the same level of success here, the result would be a huge boom for our industry.”

A recent survey conducted by the Restaurant Association found that of those businesses able to remain open at alert level 3, 87 per cent were reporting revenues significantly lower than the same period last year. For those at alert level 2, that figure was 49 per cent with a further 29 per cent reporting lower year on year revenues. 12 per cent of businesses are anticipating closing their businesses for good in the next 30 days.

“Our industry has been battling for months now, with thousands of jobs lost and businesses looking to close their doors for good. This country has an incredible hospitality scene and if we want it to survive the pandemic’s ongoing impact, the Government needs to do something different.”

“We have a membership of 2500 establishments alone to support this scheme and we’re ready and able to work with the government and its associated agencies to roll this out here,” concluded Bidois.

Ends

Notes to editors The petition for the Dine out to Help out initiative, can be signed online via the New Zealand Parliament website online here and the Dine Out Help Out website here https://www.dineouthelpout.co.nz/sign. There is also a link on the Restaurant Association homepage here www.restaurantnz.co.nz. It has been spearheaded by the Restaurant Association of New Zealand, and is supported by the Hospitality Recovery Taskforce, which includes hospitality leaders from across the country. More on the Taskforce can be found here.

Issued by The Restaurant Association

Contact:

Becky Erwood

Becky.erwood@outlook.com

021 414926

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777


16:00 24th August 2020 | STATEMENT FROM RESTAURANT ASSOCIATION FOLLOWING EXTENSION TO LEVELS 3 AND 2

“We’re looking for the quickest possible return to level 1 trading but we had expected the government might extend the level 3 period within Auckland until Friday. The closure for another full weekend, which are key trading days for hospitality is another blow,” said Marisa Bidois CEO of the Restaurant Association.

“Keeping the rest of the country at level 2, also seems an unnecessary measure given where the current clusters are. We are currently looking at a closure rates of between 10 and 12 percent of all hospitality businesses as a result of the restrictions.

“Our businesses are crying out for help and yet we’re still being denied targeted support.

“We’ve faced ongoing restrictions to trading and reduced visitor numbers from the ongoing closure of the border. The majority of our industry is made up of small owner operator businesses that cannot sustain these ongoing closures and restrictions. Quite simply, there will be at least 10 per cent of our industry closed which translates to around 13,000 jobs rising if these restrictions continue.”

The Restaurant Association has launched a nationwide petition calling on the government to adopt a scheme similar to the UK’s “Eat Out to Help Out” initiative, to assist the battling hospitality industry which has been devastated by the coronavirus pandemic.

The petition calls on the House of Representatives to urge the Government to provide targeted support for the hospitality industry through a home-grown version of the initiative that the Association has dubbed “Dine out to Help out”.

The petition, which closes tonight, currently has just under 3000 signatures, garnered in just five days and is the 10th highest signed petition on the petition’s website.

Issued by The Restaurant Association

Contact:

Becky Erwood

Becky.erwood@outlook.com

021 414926

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.


7.00AM 20 August 2020 | RESTAURANT ASSOCIATION LAUNCHES PETITION CALLING ON GOVERNMENT TO ADOPT UK’s EAT OUT TO HELP OUT SCHEME

The Restaurant Association has launched a nationwide petition calling on the government to adopt a scheme similar to the UK’s “Eat Out to Help Out” initiative, to assist the battling hospitality industry which has been devastated by the coronavirus pandemic.

The petition calls on the House of Representatives to urge the Government to provide targeted support for the hospitality industry through a home grown version of the initiative that the Association has dubbed “Dine out to Help out”.

“Despite contributing more than $11 billion to the economy and employing over 133,000 people nationwide, there has not been any targeted support for the industry through the pandemic to date,” says Restaurant Association CEO Marisa Bidois.

“Hospitality operators continue to be impacted by alert level changes, border closures and consumer uncertainty: without focused, targeted assistance many hospitality businesses will not survive. A scheme similar to the UK’s is needed in New Zealand.”

Under the UK scheme, the Government foots the bill for 50 per cent of a meal eaten at a cafe, restaurant or pub from Monday to Wednesday until the end of August. It sees a maximum saving of £10 per person applied to meals at more than 70,000 venues and was used more than 10.5 million times in its first week. The scheme has already been hailed as a success by many restaurateurs in the UK.

“Our Dine out to Help out initiative will put much needed cash back into the pockets of hospitality businesses that are really struggling whilst also helping Kiwis to get a freshly prepared meal at a discounted price.”

If adopted, the Dine out to Help out initiative will run in a similar fashion to it’s UK equivalent across in-house dining at appropriate alert levels. The discount will not apply to alcohol, only food.

A survey conducted by the Restaurant Association this week found that of those businesses able to remain open at alert level 3, 87 per cent were reporting revenues significantly lower than the same period last year. For those at alert level 2, that figure was 49 per cent with a further 29 per cent reporting lower year on year revenues.

12 per cent of Auckland businesses and 5 per cent of businesses outside of Auckland are anticipating closing their businesses for good in the next 30 days. 49 per cent of Auckland businesses and 40 per cent of those outside Auckland are looking to change their current business model to survive.

“Our industry has been battling for months now, with thousands of jobs lost and businesses looking to close their doors for good. This country has an incredible hospitality scene and if we want it to survive the pandemic’s ongoing impact, the Government needs to do something different.”

“We have a membership of 2500 establishments alone to support this scheme and we’re ready and able to work with the government and its associated agencies to roll this out here,” concluded Bidois. 

Ends

Notes to editors

The petition for the Dine out to Help out initiative, can be signed online via the New Zealand Parliament website online here. It has been spearheaded by the Restaurant Association of New Zealand, and is supported by the Hospitality Recovery Taskforce, which includes hospitality leaders from across the country. More on the Taskforce can be found here.

Issued by The Restaurant Association

Contact:

Becky Erwood

Becky.erwood@outlook.com

021 414926

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.


15:30 17 August 2020 | STATEMENT FROM RESTAURANT ASSOCIATION FOLLOWING DETAILS OF WAGE SUBSIDY EXTENSION

“We appreciate and support the extension to the wage subsidy. However, we would have liked to see the subsidy threshold dropped to 30% rather than the confirmed 40%.

“We also believe the scheme should have been extended beyond two weeks.

“It is clear from speaking to our members that further financial support will be necessary, specific to our industry.

“Hospitality businesses are still paying fixed costs even when closed or partially open and some decisions on commercial lease payments which we have now been waiting on since April, is critical. Without this, we will face closure rates of at least 20 per cent if not more.” Marisa Bidois, CEO Restaurant Association.

Issued by The Restaurant Association

Contact:

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.


14 AUGUST 2020 | Statement by the Restaurant Association

The extension to level 3 trading in Auckland will be extremely challenging for those hospitality businesses already struggling to recover from the first lock down period and extended border closure.
During the last level 3 alert, 33 per cent of businesses did not open, and the remaining 67 per cent that did open reported significantly reduced income.

Given takeaway only represents 20 per cent of all hospitality revenue we estimate that businesses who are open are trading at most a quarter of usual revenue.

We appreciate and support the extension to the wage subsidy and look forward to hearing more details on it. However, further financial support on commercial lease payments which we have now been waiting on since April, is critical. Without this, we will face closure rates of at least 20 per cent if not more.

Anecdotal feedback from members indicates that they are weeks away from going out of business giving them debts they will be dealing with a number of years. Should this level 3 period be extended again this will break the back of many hard working business owners from some of our favourite dining establishments who are on a knife edge.

Issued by The Restaurant Association

Contact:

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.


14 AUGUST 2020 | RESTAURANT ASSOCIATION APPEALS FOR RESTAURANT INDUSTRY TO REMAIN OPEN FOR CONTACTLESS DELIVERY AT ALL ALERT LEVELS

Survey of members shows more than 50% support takeaway delivery at level 4

The Restaurant Association is calling on the government to make amendments to the trading restrictions on restaurant businesses in the event of a return to a level 4 alert.

At alert Level 4 back in March, a blanket ban was placed on hospitality operations, meaning 98 per cent of Restaurant Association member businesses had no ability to generate revenue.

It is now urging the government to continue to allow the operation of contactless delivery should we return to level 4.

“Delivery options continue to be made available to other businesses such as online retail and supermarkets. Our industry has already proven it can operate a safe contactless service at level 3, so we see no reason why these couldn’t be extended to level 4,” said Restaurant Association CEO Marisa Bidois.

An urgent survey of Restaurant Association members conducted on Thursday 13th August, indicates that just over 50 per cent would be in support of the Government making this change for hospitality at Alert Level 4, should we have to return and 14 percent would need more information before making a final call .

“We have seen unmitigated success with contactless food delivery, following

the creation and introduction of Alert Level 3 operation guidelines,” continued Bidois.

“These guidelines set out how food and beverage businesses can implement safe contactless delivery programmes. It is our view that should we return to Alert Level 4, the Government removes the current Alert Level 4 restriction on contactless food delivery and takes steps to ensure it can continue.”

“We also continue to call on government to deliver the additional fiscal relief we’ve been asking for since we came out of level 3 in May.

“Among our Membership alone we have had more than 50 businesses close, which is around 1000 jobs losses, and we are anticipating more closures as the end of the wage subsidy draws near, so we need the government to step up and offer a continuation of the wage subsidy which is desperately needed if this lock down period is to be extended,” concluded Bidois.

Ends

Issued by The Restaurant Association

Contact:

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.


13 AUGUST 2020 | HOSPITALITY INDUSTRY REACTS TO RETURN OF RESTRICTED TRADING

After almost 24 hours at levels 2 and 3, hospitality businesses are adapting to another stint of restricted trading.

Level 3 means all Auckland based hospitality businesses are closed to the public other than through contactless delivery and pickup.

For the rest of the country level two means restaurants and cafes need to follow the three ‘S’s’ where practicable -with diners seated, separated and served by a single server. There is also a limit of 100 guests.

“This is of course a devastating blow for those businesses already struggling from the impact of the COVID-19 lock down and border closures,” said Restaurant Association CEO, Marisa Bidois.

“Putting in place the regulations is not the principle issue for our members given ours is an industry that already operates under rigorous food control plans. The cost of these regulations combined with the revenue losses are the main factors we are now battling with.

“With the short notice period many restaurants have been left with hundreds of dollars of unsaleable perishable food. We are working with our members to help them redistribute this to food banks but as worthy as those organisations are this is lost revenue at a time when we’re already suffering sustained losses of income.

“Putting on additional servers, maintaining distancing in restaurants at level 2 and closing on premise dining at level 3 means our businesses are once again managing diminishing returns.

Even for a relatively short period, losses to our industry will be substantial.

“We are calling on Kiwi diners to continue to support their favourite establishments. Grab a coffee from your local café and order a contactless takeout if you’re in Auckland. Outside of Auckland, we would strongly encourage people to dine out in the knowledge that it is completely safe to do so.

“We are also calling on government to deliver the additional fiscal relief we’ve been asking for since we came out of level 3 in May.

“Among our Membership alone we have had more than 50 businesses close, which is around 1000 jobs losses, and we are anticipating more closures as the end of the wage subsidy draws near, so we need the next Government to know its priorities for hospitality early.

“The single most important issue for the hospitality industry is the sector’s recovery following the COVID-19 pandemic and we are calling on the next Government to work collaboratively to create a concise pathway for rebuilding and repositioning the sector for the future.

“The hospitality industry contributes $11 billion to the economy, making it one of New Zealand’s largest industries. Despite being an enduring powerhouse of the New Zealand economy, policy made for the sector, in particular for hospitality, is fragmented, impractical and often devoid of the everyday realities of operations.

“Despite the enormous contribution our industry makes to the economy we are still lacking our own dedicated ministry. For a sector that generated annual sales in excess of $11 billion and employed more than 133,000 people in 2019, to not have a dedicated Minister to call on for support, means that Government policy regularly misses the mark when considered against the realities of our sector. This became increasingly problematic throughout the COVID-19 pandemic response and something we urgently need addressed by the incoming government,” concluded Bidois.

Ends

Issued by The Restaurant Association

Contact:

Marisa Bidois

Marisa@restaurantnz.co.nz

027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.


07:00 11 AUGUST 2020 | STATEMENT FROM THE RESTAURANT ASSOCIATION ON CHANGE OF COVID-19 ALERT LEVELS

The government has today announced that Auckland is to move back to a level 3 alert system, while the rest of the country moves back to level 2 in a move that will see hospitality businesses in Auckland close for on premise dining.

Level 3 means all Auckland based hospitality businesses are closed to the public other than through contactless delivery and pickup.

For the rest of the country level two means hospitality businesses need to follow the three ‘S’s’ where practicable -with diners seated, separated and served by a single server. There is also a limit of 100 guests. Distancing at counters needs to be by a distance of two metres.

“This is of course a devastating blow for those businesses already struggling from the impact of the COVID-19 lock down and border closures,” said Restaurant Association CEO, Marisa Bidois.

“We will be redistributing our guidelines for safe operations at levels 2 and 3 and are laser focused on how we can best support the industry through these incredibly difficult times. But with support from the dining public we can absolutely do this.”

“We are of course very disappointed but our focus is now on supporting our members to manage this situation as best they can and hopeful that we can get back to normal trading quickly,” concluded Bidois.


07:00 6 AUGUST, 2020 | HOSPO INDUSTRY STRUGGLING TO RECRUIT SKILLED LABOUR AS BORDERS REMAIN CLOSED

A new survey conducted by the Restaurant Association has shown that 78 per cent of hospitality business trying to recruit skilled workers are finding it difficult to do so.

More than half of those surveyed that were actively recruiting for a senior role said they had found it extremely difficult to fill, having to repeatedly advertise the role until a suitable candidate was found.

26 per cent said that whilst they did manage to fill the position, the timeframes to do so were unacceptably long.

Only twenty per cent of respondents said that they were able to fill positions relatively easily.

Forty per cent of businesses surveyed said that they had been or are recruiting for a senior position within their business whilst 64 per cent had recruited for a junior position.

Junior positions were proving easier to recruit for with just over a third of business owners reporting difficulty.

72 per cent of respondents said they had not noticed any increase in New Zealanders applying for these roles.

“The hospitality industry has until now, been in sustained growth. But for some time, we have been desperately lacking the skilled workforce we have needed to support our growth” said Restaurant Association CEO, Marisa Bidois.

“We have relied heavily on a migrant workforce that is now largely inaccessible to us.

“Whilst as an industry we support the need to recruit and train Kiwis, our businesses also need to be able to employ staff that have the right skills for the role. This is particularly vital for senior roles where the right employee can make or break the business.

“Sadly we have seen so many cases of our members providing the necessary evidence of being unsuccessful in finding a suitable New Zealander for a role and yet still blocked from hiring a migrant worker.

“Our members are clearly crying out for skilled people to work in their businesses, but significant under investment in creating viable employment pathways into our industry and a

lack of understanding of the industry combined now with the inability to recruit from overseas has put us in an extremely challenging position.

“COVID-19 has now made it necessary to reset the employee pathway.

“This means investing in hospitality apprenticeships and further training fit for purpose whilst also refining our immigration policy needs” concluded Bidois.

The Restaurant Association has issued a call to the next government to address the employment requirements of the industry as one of its key areas of focus in its 2020 Election Manifesto.

Ends

Issued by The Restaurant Association

Contact:

Marisa Bidois, CEO

Marisa@restaurantnz.co.nz

DL: 09 6321400

CELL: 027 559 7777

Becky Erwood, PR

Becky.erwood@outlook.com

CELL: 021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


07:00 22 JULY 2020 | HOSPITALITY BUSINESSES REPORT SIGNS OF RECOVERY DURING SCHOOL HOLIDAY PERIOD

There were high hopes for a strong trading period for the battling hospitality industry during the school holiday period as Kiwis spent time playing in their own backyards.

A survey conducted by the Restaurant Association and released today has shown signs of improved trading. 

64% say turnover is the same or better than last year, this is up from 42 per cent for the same period last month. 38 per cent of respondents traded better or significantly better than the same period last year.

One week in to level 1 just 21 per cent reported turnover of significantly less than the same period last year and this has now gone down to seven per cent. 

However, 34 percent are now trading worse or significantly worse than the same period last year. 

41 per cent of businesses are recording 91-100 per cent foot traffic based on same period last year, indicating a lower spend per customer.

42 per cent of businesses have had more domestic customers than usual at this time of year.

“Hospitality spending definitely improved over the school holiday period which is a relief for businesses that have had an incredibly difficult year. However, there are still significant numbers of businesses still reporting significantly reduced year on year revenues and we’re mindful that there’s a long road ahead” said Restaurant Association CEO Marisa Bidois

“From speaking to members we’re seeing a reduced spend per customer whilst continuing to feel the impact of the border closure.”

The Restaurant Association recently launched its election manifesto, detailing five key areas of focus for the recovery of the industry. 

“The hospitality industry contributes $11 billion to the economy, making it one of New Zealand’s largest industries. Despite being an enduring powerhouse of the New Zealand economy, policy made for the sector, in particular for hospitality, is fragmented, impractical and often devoid of the everyday realities of operations,” said Restaurant Association CEO Marisa Bidois.

“Sadly, our industry’s strong growth story has been decimated by COVID-19 leading us to five key priorities to best support the recovery of our sector and ensure government policy matches the realities of everyday hospitality operations.

“The hospitality industry has until now, been in sustained growth. But for some time, we have been desperately lacking the skilled workforce we have needed to support our growth.

“We have relied heavily on a migrant workforce that is now largely inaccessible to us. COVID-19 has now made it necessary to reset the employee pathway. 

“This means investing in hospitality apprenticeships and further training fit for purpose whilst also refining our immigration policy needs.

“Despite the enormous contribution our industry makes to the economy we are still lacking our own dedicated ministry. We are calling on the government for greater recognition and better oversight in the form of a dedicated Minister and hospitality unit within the Ministry for Business, Innovation and Employment.

“For a sector that generated annual sales in excess of $11 billion and employed more than 133,000 people in 2019, to not have a dedicated Minister to call on for support, means that Government policy regularly misses the mark when considered against the realities of our sector. This became increasingly problematic throughout the COVID-19 pandemic response.

“We are also seeking greater acknowledgement from the next Government for the significant role that hospitality plays in the tourist experience.

“Every single visitor to New Zealand consumes our food, and every aspect of the New Zealand food story – from production to tourism – could recognise the importance of connecting with the people who eat our food. As we navigate no tourists for the foreseeable future, this is a once in a lifetime opportunity to apply the hard won gains of our 100% pure reputation to our food industry, repositioning the story of New Zealand’s food experience and better promote the depth and diversity of dining experiences.

“This will also create the halo effect of developing pride in our hospitality story, and encourage more job seekers to view hospitality as an employment pathway for life. 

“The hospitality sector is a core component of the New Zealand lifestyle, however appetites are changing. We are seeing a rise in conscious consumerism: where customers are driven not by prices or flavours alone, but the origins of their food.

“Finally, we would like to see the next government examine and refine hospitality’s regulatory environment.

“Increasing complexity around rules and regulations is making it difficult for local businesses to grow and provide job opportunities. Regulatory changes over the past three years have weighed heavily on hospitality so we are calling for a government-wide review of hospitality regulations at a national and local level and consider ‘best practice’ standardisation where appropriate” concluded Bidois.

The full manifesto is available for download via the Restaurant Association website.

Ends

Issued by The Restaurant Association

Contact:

Marisa Bidois, CEO
Marisa@restaurantnz.co.nz
DL: 09 6321400
CELL: 027 559 7777

Becky Erwood, PR
Becky.erwood@outlook.com
CELL: 021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


07:00 | 14 JULY 2020 | RESTAURANT ASSOCIATION LAUNCHES ELECTION MANIFESTO, CALLS ON GOVERNMENT TO ASSIST THEM IN LEADING A HOSPITALITY RESET

The single most important issue for the hospitality industry is the sector’s recovery following the COVID-19 pandemic. 

The Restaurant Association is calling on the next Government to work collaboratively to create a concise pathway for rebuilding and repositioning the sector for the future.

“The hospitality industry contributes $11 billion to the economy, making it one of New Zealand’s largest industries. Despite being an enduring powerhouse of the New Zealand economy, policy made for the sector, in particular for hospitality, is fragmented, impractical and often devoid of the everyday realities of operations,” said Restaurant Association CEO Marisa Bidois.

“Sadly, our industry’s strong growth story has been decimated by COVID-19 leading us to five key priorities to best support the recovery of our sector and ensure government policy matches the realities of everyday hospitality operations.

“The hospitality industry has until now, been in sustained growth. But for some time, we have been desperately lacking the skilled workforce we have needed to support our growth.

“We have relied heavily on a migrant workforce that is now largely inaccessible to us. COVID-19 has now made it necessary to reset the employee pathway. 

“This means investing in hospitality apprenticeships and further training fit for purpose whilst also refining our immigration policy needs.

“Despite the enormous contribution our industry makes to the economy we are still lacking our own dedicated ministry. We are calling on the government for greater recognition and better oversight in the form of a dedicated Minister and hospitality unit within the Ministry for Business, Innovation and Employment.

“For a sector that generated annual sales in excess of $11 billion and employed more than 133,000 people in 2019, to not have a dedicated Minister to call on for support, means that Government policy regularly misses the mark when considered against the realities of our sector. This became increasingly problematic throughout the COVID-19 pandemic response.

“We are also seeking greater acknowledgement from the next Government for the significant role that hospitality plays in the tourist experience.

“Every single visitor to New Zealand consumes our food, and every aspect of the New Zealand food story – from production to tourism – could recognise the importance of connecting with the people who eat our food. As we navigate no tourists for the foreseeable future, this is a once in a lifetime opportunity to apply the hard won gains of our 100% pure reputation to our food industry, repositioning the story of New Zealand’s food experience and better promote the depth and diversity of dining experiences.

“This will also create the halo effect of developing pride in our hospitality story, and encourage more job seekers to view hospitality as an employment pathway for life. 

“The hospitality sector is a core component of the New Zealand lifestyle, however appetites are changing. We are seeing a rise in conscious consumerism: where customers are driven not by prices or flavours alone, but the origins of their food.

“Finally, we would like to see the next government examine and refine hospitality’s regulatory environment.

“Increasing complexity around rules and regulations is making it difficult for local businesses to grow and provide job opportunities. Regulatory changes over the past three years have weighed heavily on hospitality so we are calling for a government-wide review of hospitality regulations at a national and local level and consider ‘best practice’ standardisation where appropriate” concluded Bidois.

Click here to download the Restaurant Association’s 2020 Election Manifesto.

Ends

Issued by The Restaurant Association

Contact:

Marisa Bidois, CEO
Marisa@restaurantnz.co.nz
DL: 09 6321400
CELL: 027 559 7777

Becky Erwood, PR
Becky.erwood@outlook.com
CELL: 021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


12:30 | 2 JUNE 2020 | HOSPITALITY INDUSTRY REPORTS CONTINUED LOSSES

Restaurant Association calls for immediate lift of restrictions and urgent relief package 

The ailing hospitality sector is calling for an immediate lift of restrictions and additional financial relief following another week of falling revenues. 

The Restaurant Association is conducting a weekly survey of its members to gain feedback. After a third week at level 2 it reports that 60 per cent of members are reporting a fall in revenues compared with the same trading period last year with 22 per cent calling the losses ‘significant’.

The survey of Restaurant Association members ranks the single server rule as the single most challenging aspect of operating at level 2 with maintaining physical distance ranking second. 

Whilst the single server rule has now been amended to the ‘greatest extent practicable’ it still means there is still significant onus on the industry to be providing a single server. We are also acutely aware that many members of the public will still be largely unaware of this amendment.  

“The feedback from our members is distressing to say the least.” says Restaurant Association CEO Marisa Bidois. 

“These two restrictions alone are proving extremely restrictive. The additional costs required to lay on more staff is significantly increasing wage bills and with fewer tables to serve, for many it’s making the cost of reopening too high.

“We have schools and offices back, sports practises starting and people able to shop relatively freely and yet our industry appears to be working under far more draconian regulations.

“Anecdotal feedback from members has also shown that managing customer expectations has also proved a challenge. Many customers do not understand the single server requirement, or the time it takes to manage service in this way, and understandably would prefer a more seamless service experience. 

“Counter service is available now for only those businesses that do not serve alcohol. This is unreasonably limiting for bars as well as cafes, many of whom have liquor licenses and we would prefer to see that the rule applies only to all business that can meet the physical distancing requirements. 

“Whilst the extension to the wage subsidy has helped it’s only going to apply to businesses sitting at a 50 per cent loss, which completely undermines the needs of those sitting at 20, 30 and 40 percent losses which are still considerable for an industry where profit margins are typically lower than 10 per cent.

 “The losses for our industry are now mounting and with no word on additional relief or a code of conduct for commercial leases, to say our hospitality businesses are battling is an understatement”.

Ends

Issued by The Restaurant Association 

Contact: 

Marisa Bidois, CEO

Marisa@restaurantnz.co.nz
DL: 09 6321400 
CELL: 027 559 7777 

Becky Erwood, PR
Becky.erwood@outlook.com
CELL: 021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


13:30 | 7 MAY 2020 | RESTAURANT ASSOCIATION CLARIFIES GUIDELINES FOR HOSPITALITY OPERATIONS AT ALERT LEVEL 2

The government has today announced that the level 2 alert system will allow the reopening of hospitality establishments for dining in. 

The Restaurant Association has been working with government on the guidelines which will see the nation’s restaurants, cafes and bars back open for business. 

The Prime Minister referenced the three ‘S’s’ of the new guidelines with diners needing to be seated, separated and with a single server at each table.

The rules will allow businesses to cater for up to 100 people at a time, with one metre distancing between tables and groups of diners.

All diners will need to be seated and in both outdoor and indoor dining areas.

Businesses will also be required to maintain a contact register of all diners, including takeaway customers.

“We have worked closely with government agencies to put help outline this initial guidance but we will produce further practical guidance for the industry. Whilst we’re still awaiting clarification on a few points, this has been a very collaborative process which we know will be incredibly helpful for businesses and diners alike to understand our collective responsibility when dining out,” says Marisa Bidois, CEO Restaurant Association. 

“The industry is committed to doing its part to make sure we keep this virus under control but we also want to get back into our workplaces. We’ve got businesses who through no fault of their own are facing significant losses, and we want to see them get back to work.

“These measures will take time for the industry to work through and many will be limited in terms of trading capacity. So while we are excited to get back to our businesses not everyone will be able to do this – particularly bars.”

“We are very hopeful that next week will see our businesses opening their doors again to do what they do best, welcoming people into their dining rooms. These establishments have been greatly missed, evidenced by the overwhelming messages of support that we’ve had from the public who are desperate to get back out dining again,” concluded Bidois. 

Level 2 key operational criteria for restaurants:

  • Businesses should adhere to the three ‘S’s’ – customers need to be seated, separated by one metre and each table should have a single server. 
  • Workers should also stay one metre apart from each other where practicable 
  • Have as few servers as possible for each group, and keep the same servers throughout.   
  • Everyone in the venue must be seated 
  • Different groups must be kept one metre apart 
  • Limit the number of people inside at any time so that physical distancing can be maintained – no more than 100 people in any establishment
  • Make sure that people don’t need to queue near other people to enter, pay, or go to the bathroom 
  • Provide good facilities for people to wash their hands thoroughly and regularly 
  • Maintain a contact register with details of everyone that has entered your premises
  • Delivery, drive-through or contactless pick up by customers is still permitted. Businesses must aim to avoid having people queue, and if they are queueing make sure they’re able to maintain physical distancing.

Level 2 key guidelines for diners:

  • Support your favourite local restaurant or café by dining out or ordering takeaway
  • Maintain a one metre distance from other diners
  • Avoid queues by waiting at your table or in your car until the queues have dispersed. 
  • Maintain good hygiene by washing your hands or using hand sanitizer before entering a restaurant, on arrival and when leaving
  • Use contactless payment if you can. 
  • Demonstrate kindness and understanding. Our restaurants are working under operating procedures that are new to us all. Remember that we need to work together to ensure we don’t go backwards.

Ends

Issued by The Restaurant Association 

Contact:
Marisa Bidois, CEO
Marisa@restaurantnz.co.nz
DL: 09 6321400 
CELL: 027 559 7777 

Becky Erwood, PR
Becky.erwood@outlook.com
CELL: 021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


07:00 | 6 MAY 2020 - HOSPITALITY INDUSTRY REPORTS CONTINUED LOSSES, DESPITE REOPENING

The Restaurant Association is calling on the government to provide additional fiscal relief to the hospitality industry as it continues to report losses. 

“The reopening of takeaways at Alert Level 3 was a step in the right direction but was never going to be a silver bullet. Some of the figures we’ve heard from members who own fast food restaurants unfortunately do not reflect what we’re seeing across the broader industry,” says Restaurant Association CEO Marisa Bidois. 

The Restaurant Association is calling on the government to offer urgent fiscal relief along with a code of conduct for landlords to assist the struggling hospitality sector to manage its fixed overheads. 

“We surveyed our members following their first week operating at Level 3 and the results continue to show significant losses, with 89 per cent of members reporting a downturn compared with the same period last year.” 

“Whilst our survey indicates approximately two thirds of businesses reopened at Level 3, with all shop fronts remaining closed, many restaurants are not adequately set up to capitalise on takeaways and these are the businesses that are being hit the hardest. 

“These numbers are snowballing daily as restaurants and cafes quickly run out of the cash flow required to stay afloat until we re-enter Alert Level 2.” 

Fixed costs, such as rent, and lease costs remain a major issue for the industry. When asked what relief they’d most like to see 75 per cent of those surveyed requested a continuation of the wage subsidy and 67 per cent would like to see rent relief and a business subsidy. 

“Level three will provide some relief but it will not be this way for all. There are relatively few businesses in our industry who are set up to thrive at this level and whilst our Association has put in a huge amount of work to assist with this, we are still mindful that this is still not a viable option for all,” continued Bidois. 

“The wage subsidy was a good start, but it will be meaningless if businesses can’t survive. 

“Even when we do enter Alert Level 2, consumer confidence is still expected to be low and combined with the losses the industry has been carrying since the drop in tourism numbers in February we do expect the ramifications of this to last well beyond a year. 

“The industry still needs urgent financial relief as well as a code of conduct for landlords to enable our business owners to avoid the devastating personal and professional losses that will inevitably occur if more assistance is not offered.” 

When asked what support or financial relief they would like to see from central government members voted as follows: 

  • 68 per cent – support around rent relief 
  • 67 per cent – Financial assistance through a business subsidy 
  • 75 per cent – Financial assistance through an additional wage subsidy 
  • 30 per cent – Flexibility with on-licenses to allow off license with food orders 
  • 53 per cent – Additional tax relief 
  • 39 per cent – Other financial assistance eg refund on license fees 
  • 15 per cent – Redeployment assistance for staff 
  • 23 per cent – Assistance with technology and upgrading the business to comply at different levels 

Ends 

Issued by The Restaurant Association 

Contact: 
Marisa Bidois, CEO 
Marisa@restaurantnz.co.nz 
DL: 09 6321400 
CELL: 027 559 7777 

Becky Erwood, PR 
Becky.erwood@outlook.com 
CELL: 021 414926 

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


08:00 | 22 APRIL 2020 - RESTAURANT ASSOCIATION CALLS FOR DROP IN UBER COMMISSION RATES

The Restaurant Association is calling on the government to enforce a cap on commission rates for third party delivery apps. 

Industry leader Uber Eats typically charges a 30-35% commission rate on all orders and with typical profit margins set at 3-5% many hospitality business owners resort to using Uber Eats as a loss-making marketing exercise.

“With our margins in mind, Uber Eats commissions are crippling for many hospitality businesses. During a BAU trading environment, our members have told us Uber Eats is generally only used as an add-on to their in-store sales,” said Restaurant Association CEO Marisa Bidois.

“However, it is not BAU currently. With all shop fronts remaining closed and as the market leaders, Uber Eats is essentially taking the shirt off the industry’s back. 

“Many owners would love to be in a position to not use them but with their marketing power and the size of their customer database, they don’t feel they can take the risk. 

“The Mayor of San Francisco, where Uber originated, this week placed a 15% cap on commissions charged by all food delivery platforms in the Bay Area during COVID-19, and we are seeing increasing pressure across the Tasman on the same issue.  

“We are urging the New Zealand government to place the same restrictions in the New Zealand market to give our Kiwi hospitality businesses a fighting chance of survival. 

“We’re also calling on Kiwis to support their local restaurants and cafes by jumping on their website or giving them a call with their delivery order.” 

“In the past two weeks we have seen lots of innovative solutions being created by other businesses for online ordering at a fraction of the commission rates.

“Our business owners are also doing their very best to pivot setting up online delivery systems where there previously were none and finding delivery drivers and vehicles. Many are desperate to get back into their businesses, serve their communities and start generating some revenues, however small.

“To do this, many are working for free in their own businesses so it’s a bitter pill to swallow to see Uber Eats take such a large piece of the pie.” 

Ends

Issued by the Restaurant Association

Contact: Marisa Bidois
Marisa@restaurantnz.co.nz
027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


21 APRIL 2020 – RESTAURANT ASSOCIATION CALLS FOR URGENT ACTION ON RENT AND LEASE RELIEF

 

The Restaurant Association is calling on the government to offer additional fiscal relief and a code of conduct for landlords to assist the struggling hospitality sector to manage its fixed overheads.

Whilst the industry gears up to offer takeaway services at Level 3 the Restaurant Association is pleading with the government not to see this as a silver bullet for an industry still reeling from weeks of significant losses. 

“The results of our ongoing research with our members indicates that approximately forty per cent of our membership will not be able to reopen at Alert Level 3 and a further 20 per cent will remain permanently closed,” says Restaurant Association CEO Marisa Bidois.

“These numbers are snowballing daily as restaurants and cafes quickly run out of the cash flow required to stay afloat until we re-enter Alert Level 2.”

“Fixed costs, such as rent, and lease costs remain a major issue. These costs have continued despite 98% of our member businesses having no ability to generate any revenue over the last month. 

“Level three will provide some relief but it will not be this way for all. There are relatively few businesses in our industry who are set up to thrive at this level and whilst our Association has put in a huge amount of work to assist with this, we are still mindful that this is still not a viable option for all. 

“The wage subsidy was a good start, but it will be meaningless if businesses can’t survive.

“Even when we do enter Alert Level 2, consumer confidence is still expected to be low and combined with the losses the industry has been carrying since the drop in tourism numbers in February we do expect the ramifications of this to last well beyond a year.

“The industry still needs urgent financial relief as well as a code of conduct for landlords to enable our business owners to avoid the devastating personal and professional losses that will inevitably occur if more assistance is not offered.”


13:45 | 16 APRIL 2020 – RESTAURANT ASSOCIATION OUTLINES GUIDELINES FOR HOSPITALITY OPERATIONS AT ALERT LEVEL 3

 

The government has today announced that the level 3 alert system will allow the reopening of hospitality establishments through restricted takeaway services. 

The Restaurant Association has been working closely with government on a contactless delivery and pick up plan which gives the hospitality industry an opportunity to generate some revenue whilst their shop fronts remain closed. 

It will also allow diners the opportunity to use their local hospitality businesses as a means to get food provisions for themselves and other members of their family who may be struggling to access food through other essential food services. 

“The ability to offer takeaway and delivery services offers our industry a lifeline in the lockdown, it’s not a full solution and will not suit all industry but it may help keen some business a float where it is appropriate. New Zealand has so far remained an international outlier in terms of contactless and kerbside food delivery options, despite many countries maintaining these while under similar lockdown conditions,” said Restaurant Association CEO Marisa Bidois. 

Bidois has presented the Contactless Delivery Programme to the Epidemic Response Committee, government ministers, MBIE and MPI and once the details have been finalised it will be made available to all 2300 of its members. 

The programme includes guidelines for how production, delivery, drive through and pick-ups will work. 

“Hospitality businesses are used to working to strict food control plans and we do not anticipate that the additional guidelines will cause our members any issues, many of whom are anxious to get back into the establishments. 

“The easing of restrictions on our sector will also allow them to play a valuable role in feeding their communities which we know will be welcome to so many Kiwis who need this service,” concluded Bidois. 

Contactless delivery plan key points: 

  • Online or phone contactless ordering 
  • Restricted menus and minimal staff in kitchens to prepare orders 
  • Description of safe spot for leaving package 
  • Delivery drivers to be wearing gloves and face masks 
  • Delivery driver to knock on door and send text when food has arrived and ensure that the food is taken inside the property but watch from a 2 metre distance 

ENDS

Issued by the Restaurant Association

Contact: Marisa Bidois
Marisa@restaurantnz.co.nz
027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


14 APRIL 2020 - RESTAURANT ASSOCIATION UPSKILLS THE HOSPO WORKERS DURING LEVEL 4 LOCKDOWN

Kiwis can expect first rate service from their favourite restaurants and cafes when they reopen.


The Restaurant Association is offering free online training to its members [BE1] [MB2] [MB3] in everything from table etiquette through to wine service in an effort to use the lock down period to upskill the industry.

“Hospitality is such a full on and busy career choice so its workers often struggle to find the time they would like to dedicate to training and development” says Restaurant Association CEO Marisa Bidois[MB4] [MB5] .

“When we reopen the workforce will look quite different so we see the lockdown period as an excellent opportunity to give those baristas, chefs and front of house teams time to upskill.”

The Restaurant Association has created the Raise the Bar Training Academy offering online learning in everything from dealing with tricky customers through to creating an excellent guest experience. 

The Raise the Bar Training Academy will pull in both local and international experts from the industry including Larry Nadeau formerly of the French Laundry and Marek Przyborek, Sommelier at Huami in Sky City.

Raise the Bar officially launches today and can be accessed via the Restaurant Association’s website. https://www.restaurantnz.co.nz/event_category/professional-development/


RAISE THE BAR ONLINE TRAINING SCHEDULE

Tuesday 14 April 2pm – Levelling up service – Honing your observation skills  
Presented by Krishna Botica, XUXU Dumpling Bar, Café Hanoi and Saan. 

Wednesday 15 April 10am – Levelling up service- Secrets from a Sommelier 
Presented by Edmundo Farrera, La Fuente wine and Mezcal

Thursday 16 April 2pm – Levelling up service- Creating the best guest experience 
Presented by Steve Logan, Logan Brown. 

Friday 17 April 2pm – Levelling up service-Dealing with difficult customers 
Presented by Margaret Main, Turning Tables

Tuesday 21st April  2pm- Levelling up service – Beyond the label of old world wines
Presented by Marek przyborek, Huami 

Thursday 23rd April 2pm Levelling up service – Maître d’ tips for success 
Presented by Katie Woodhead, Hello Beasty 

Ends

Issued by The Restaurant Association of New Zealand

Contact: Marisa Bidois
Marisa@restaurantnz.co.nz
027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


16:00 | 8 APRIL 2020 - RESTAURANT ASSOCIATION CEO MARISA BIDOIS PRESENTS TO EPIDEMIC RESPONSE COMMITTEE ISSUING THREE RECOMMENDATIONS TO GOVERNMENT

Restaurant Association CEO Marisa Bidois this afternoon presented to the Epidemic Response Committee outlining the current issues facing the sector, calling for immediate financial assistance and giving three recommendations for the government to adopt in the coming weeks.

She called primarily for additional relief to manage fixed overheads as well as cashflow assistance to keep hospitality businesses afloat during the level 4 period when they have no ability to generate income.

She laid out three immediate recommendations for government as we track back to Level 3:

  1. Provide clear operations guidance for hospitality at all Alert levels
  2. Consider the implementation of contactless and kerbside delivery options
  3. Amend the Ministry of Health-issued hospitality guidance.

She also set out some of the hospitality sector’s long term considerations, as it searches for its ‘new normal’.

“As an essential service, the food sector has been in higher demand than any other. However adhering to Government guidelines has not been straightforward” Said Bidois.

“The most common frustration among our members has been the sheer volume of inconsistent advice around food as an essential service, and the absence of advice of operation when alert Levels change.

“We need MBIE to fast track development of operational guidance for hospitality. This guidance is currently non-existent, despite our businesses operating under food control plans and strict food safety requirements set by MPI. 

“We accept we are in an unprecedented time, however stress the importance of transparency around decision making and fairness of guidelines. There is a growing perception that some of the food sector conditions are overly stringent, inconsistent and unfair.

“New Zealand also remains an international outlier in terms of contactless and kerbside food delivery options, despite many countries maintaining these while under similar lockdown conditions. In support of the Government’s decision to put health first, our Contactless Delivery Programme adopts a less is more approach, establishing a criteria that will ensure businesses participating are only those that we can be assured will maintain the highest protocols around safe preparation and delivery.

“We would also like to see the Government review its COVID-19: Guidelines for hospitality establishments. These guidelines, issued by the Minister of Health on 21 March, are grossly inadequate. The resulting guidelines were rushed and issued with insufficient sector consultation, leaving large parts of the hospitality sector unaccounted for. We would like officials to relook at the guidelines, and ensure that they better represent the diversity of the hospitality sector and how these businesses need to conduct themselves when we move between different Alert Levels.

“There is significant apprehension within the hospitality industry around the future appetite of local diners, figuratively. Members are unsure as to whether Kiwis will venture out, or continue to stay home for fear of contracting the virus. When the time comes, we will be looking for a clear, consistent, and concerted effort from the Government to ensure messaging reassures New Zealanders that they can feel safe to get back out there and enjoy dining out once again” concluded Bidois.

Ends

Issued by The Restaurant Association 

Contact: 
Marisa Bidois
Marisa@restaurantnz.co.nz
027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


8:30 | 24 March 2020 - STATEMENT AND INFORMATION ON BEHALF OF RESTAURANT ASSOCIATION CEO MARISA BIDOIS

From what we currently understand all hospitality businesses must close and move to close their takeaway operations from midnight on Wednesday.

Food delivery businesses including those that make prepared meals are considered essential services and are still allowed to trade and deliver.

Here is a statement:

“This is an extremely challenging time for our country and for the world. As you can imagine we’ve been fielding a significant number of calls from our members looking for clarity on what this means for them. One thing unites them all – they are all committed to playing their part in preventing the spread of COVID-19 throughout New Zealand.

“We are now working with the government to see how our industry is able to assist and relieve pressure from the grocery sector along with helping our members to understand the impact of the restrictions that they are now operating under”


12:00 | 23 MARCH 2020 - RESTAURANT ASSOCIATION CALLS ON GOVERNMENT TO ISSUE CLEAR GUIDELINES FOR CAFÉ SECTOR

The Restaurant Association is calling on the government to issue clearer guidelines to New Zealand’s café sector on the collection of customer data.

“Since the requirement to collect customer data was issued on Friday afternoon we’ve spent all weekend fielding enquiries from distressed café owners on what is required from them.

“Many of them offer takeaway services and are unclear as to whether they are also required to collect data for those not dining in. This is also relevant for restaurants now offering takeaway services but particular important for our café sector for whom takeaway is a huge part of their business.”

There are almost 9000 cafes and restaurants across New Zealand which makes up 51 per cent of the hospitality sector. 

“Our 2300 membership is predominantly made up of businesses in this sector. The industry is 100 per cent committed to doing what they need to, to contain this virus but we cannot do so if we are not clear on what is required from us.”

“We urge the government to consult with all industry associations as much as they can in advance of announcement so that we can ensure we get the right information out to our members and in a timely fashion.”

Issued by The Restaurant Association 
Contact: 
Marisa Bidois
Marisa@restaurantnz.co.nz
027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


14:15 | 17 MARCH 2020 - COVID-19 BUSINESS RELIEF PACKAGE

STATEMENT FROM MARISA BIDOIS, CEO RESTAURANT ASSOCIATION OF NZ

 “We think this is a good start by government and we hope that they will be willing to review this as time goes on but it will go a long way to assisting those that have been hit in the early stages.” 

A survey of Association members has shown that the hospitality industry is being significantly impacted by the Covid-19, with some reporting losses of up to 60 per cent.

“At our last estimation approximately $6 million a week per week is being lost by hospitality business which has now increased to $10 million a week. A figure we expect to increase further as time goes on.

“Hospitality contributes more than $11 billion per year to our economy[NW1]  and is one of the country’s largest employers, so we’d really like to see them supported by the government.”

The Association is offering hospitality businesses impacted by Covid-19 free emergency membership, which gives them immediate access to a range of legal, payroll and marketing advice, as well as on the ground support. 

“At this time we are still encouraging people to support their local dining establishments whilst also being mindful of social distancing. We have issued a COVID-19 support pack which is available to all hospitality businesses to help them to understand how to protect the health and wellbeing of their patrons and their teams in these challenging times” continued Bidois.

“We also know a number of businesses that are putting in place contactless delivery solutions so we encourage diners to contact their favourite local establishments to see what they are able to offer to those in self isolation or that are concerned about being in public spaces.”

Issued by The Restaurant Association 

Contact: 
Becky Erwood
Becky.erwood@outlook.com
021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.