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8:30 | 24 March 2020

Statement and information on behalf of Restaurant Association CEO Marisa Bidois

From what we currently understand all hospitality businesses must close and move to close their takeaway operations from midnight on Wednesday.

Food delivery businesses including those that make prepared meals are considered essential services and are still allowed to trade and deliver.

Here is a statement:

“This is an extremely challenging time for our country and for the world. As you can imagine we’ve been fielding a significant number of calls from our members looking for clarity on what this means for them. One thing unites them all – they are all committed to playing their part in preventing the spread of COVID-19 throughout New Zealand.

“We are now working with the government to see how our industry is able to assist and relieve pressure from the grocery sector along with helping our members to understand the impact of the restrictions that they are now operating under”


12:00 | 23 MARCH 2020 - RESTAURANT ASSOCIATION CALLS ON GOVERNMENT TO ISSUE CLEAR GUIDELINES FOR CAFÉ SECTOR

The Restaurant Association is calling on the government to issue clearer guidelines to New Zealand’s café sector on the collection of customer data.

“Since the requirement to collect customer data was issued on Friday afternoon we’ve spent all weekend fielding enquiries from distressed café owners on what is required from them.

“Many of them offer takeaway services and are unclear as to whether they are also required to collect data for those not dining in. This is also relevant for restaurants now offering takeaway services but particular important for our café sector for whom takeaway is a huge part of their business.”

There are almost 9000 cafes and restaurants across New Zealand which makes up 51 per cent of the hospitality sector. 

“Our 2300 membership is predominantly made up of businesses in this sector. The industry is 100 per cent committed to doing what they need to, to contain this virus but we cannot do so if we are not clear on what is required from us.”

“We urge the government to consult with all industry associations as much as they can in advance of announcement so that we can ensure we get the right information out to our members and in a timely fashion.”

Issued by The Restaurant Association 
Contact: 
Marisa Bidois
Marisa@restaurantnz.co.nz
027 559 7777

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career. 


14:15 | 17 MARCH 2020 - COVID-19 BUSINESS RELIEF PACKAGE

STATEMENT FROM MARISA BIDOIS, CEO RESTAURANT ASSOCIATION OF NZ

 “We think this is a good start by government and we hope that they will be willing to review this as time goes on but it will go a long way to assisting those that have been hit in the early stages.” 

A survey of Association members has shown that the hospitality industry is being significantly impacted by the Covid-19, with some reporting losses of up to 60 per cent.

“At our last estimation approximately $6 million a week per week is being lost by hospitality business which has now increased to $10 million a week. A figure we expect to increase further as time goes on.

“Hospitality contributes more than $11 billion per year to our economy[NW1]  and is one of the country’s largest employers, so we’d really like to see them supported by the government.”

The Association is offering hospitality businesses impacted by Covid-19 free emergency membership, which gives them immediate access to a range of legal, payroll and marketing advice, as well as on the ground support. 

“At this time we are still encouraging people to support their local dining establishments whilst also being mindful of social distancing. We have issued a COVID-19 support pack which is available to all hospitality businesses to help them to understand how to protect the health and wellbeing of their patrons and their teams in these challenging times” continued Bidois.

“We also know a number of businesses that are putting in place contactless delivery solutions so we encourage diners to contact their favourite local establishments to see what they are able to offer to those in self isolation or that are concerned about being in public spaces.”

Issued by The Restaurant Association 

Contact: 
Becky Erwood
Becky.erwood@outlook.com
021 414926

The Restaurant Association is the link between good food, and good business. It supports New Zealand’s diverse and creative hospitality businesses to deliver first class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2300 hospitality businesses within New Zealand. It offers 24/7 advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programs which set best practice standards and help them measure how they’re tracking. It also works with Service IQ to deliver the New Zealand Apprenticeship programme and in partnership with the Ministry of Social Development to deliver the HospoStart training programme. Over the past two years more than 300 job seekers have participated in HospoStart and made their start on a hospitality career.