RANZ

Restaurant Association of New Zealand

Q. A Customer Has Presented A Gift Card, What do I Do?

In short it's just like processing a credit card...but here is the detail.

On an ANZ terminal

To redeem a Gift Station card on an ANZ Eftpos terminal, follow the same procedure as you do to accept a credit card payment with PIN.

1. Swipe the Gift Station gift card;

2. Select PURCHASE;

3. Key in amount and press ENTER;

4. Advise the customer to select CREDIT when prompted for account;

5. The terminal will prompt the user to enter the PIN number. Enter the 4 digit PIN number printed on the back of the card (under the scratch panel) and press ENTER (or OK, depending on the terminal type);

6. If there are sufficient funds on the card, the terminal will respond ACCEPTED. The printed receipt will confirm acceptance and the new card balance will appear in the middle of the reciept. If there are insufficient funds on the card, the terminal will respond DECLINED and the card balance will appear in the midde of the reciept. If the card has never had any funds loaded to it, the terminal will respond CARD NOT ACTIVATED.

On a Paymark terminal

To redeem a Gift Station card on an Paymark Eftpos terminal, follow the same procedure as you do to accept a credit card payment with PIN.

1. Swipe the Gift Station gift card;

2. Select PURCHASE;

3. Key in amount and press ENTER;

4. Advise the customer to select CREDIT when prompted for account;

5. The terminal will prompt the user to enter the PIN number. Enter the 4 digit PIN number printed on the back of the card (under the scratch panel) and press ENTER (or OK, depending on the terminal type);

6. If there are sufficient funds on the card, the terminal will respond ACCEPTED. The printed receipt will confirm acceptance and the new card balance will appear at the foot of the receipt (see example receipt on following page). If there are insufficient funds on the card, the terminal will respond DECLINED and the card balance will appear at the foot of the receipt. If the card has never had any funds loaded to it, the terminal will respond CARD NOT ACTIVATED.

On a Nurit terminal

1. Swipe the card;

2. Select REDEEM WITH PIN;

3. Enter amount;

4. The terminal will prompt the customer to enter the 4 digit PIN number printed on the reverse of the card (under the scratch panel);

5. If there are sufficient funds on the card, the terminal will respond ACCEPTED. The printed receipt will confirm acceptance and the new card balance will appear at the foot of the receipt. If there are insufficient funds on the card, the terminal will respond DECLINED and the card balance will appear at the foot of the receipt. If the card has never had any funds loaded to it, the terminal will respond CARD NOT ACTIVATED.

What Happens if…

The wrong PIN is entered?

The Gift Station uses a PIN as added security against the fraudulent use of gift cards. The Epay system allows the user three attempts at entering the card’s PIN number correctly. Following three incorrect attempts, the card will be disabled for 12 hours. After 12 hours, the card may be re-presented for payment.

The balance available on the gift card is insufficient to pay for the customer’s purchase?

If the amount requested exceeds the available balance on the card, the transaction will decline, with a DECLINED - INSUFFICIENT BALANCE message. The card balance will be printed on the receipt. The customer may then pay by split tender, tendering the balance - via an alternate payment method - prior to re-presenting the Gift Station gift card. It is important that you complete the transaction for the balance owing before completing re-presenting the gift card. Should you process a Gift Station part-payment only to find that the customer’s Eftpos or credit card payment for the balance declines, you may need to reverse the gift card transaction if no alternate payment is available. You can void the gift card transaction by contacting Epay customer care on 0800 960 000. A charge for this service may apply.

DOWNLOAD A PDF COPY OF INSTRUCTIONS HERE

Who is epay?

The Restaurant Association has partnered with Gift Station / Epay in this marketing initiative for members. Epay's technology allows thousands of New Zealand retailers to offer their customers mobile top-ups, gift cards, phone cards, music cards, loyalty and rewards cards and much more. Epay's product suite comprises all of New Zealand’s significant communications brands as well as the most extensive range of leading retail and entertainment brands. The distribution available to content providers partnering with Epay includes the country’s largest retailer, largest supermarket chain, leading book/stationery chain, pharmacies, petrol stations, electronics retailers, as well as thousands of convenience stores and other retailers.