Restaurants and retailers of poultry products are reminded to buy only from reputable sources...
Operation Ginger: unregistered poultry suppier shut down
Anchor invites Kiwis to taste the difference in milk from its new 100% LIGHT PROOFTM bottle
Kiwis now have more reasons to enjoy the delicious taste of fresh milk more often, thanks to Anchor’s introduction of New Zealand’s only triple layer, 100% LIGHT PROOFTM bottle. This innovation is designed to deliver Kiwis the best tasting milk in the world by locking in the taste and goodness nature intended.
New look www.dinefind.co.nz coming soon!
As you know we are in the process of upgrading our www.dinefind.co.nz dining guide website, which promotes Restaurant Association member establishments. We hope you will be as excited as us by the modern new look and new features on the site.
Now Businesses Can Search For Electricity Savings
New Zealand small and medium sized businesses (SMEs) can now look for electricity savings through a new initiative launched by the Electricity Authority. Following the success of the "What's My Number" residential campaign, SMEs now also have the opportunity to easily check they are with the most cost effective electricity provider for their business needs at www.whatsmynumber.org.nz/mybusiness.
Tork cuts cutlery-wrapping time in half
Large establishments have to roll up hundreds of pieces of cutlery often many times a day and with no simple cutlery wrap solution in the market, Tork set about to create one.
Dealing With Customer Complaints
You pride your business on providing an exceptional customer experience and for the most part your customers are happy and business is going well but at some point you will have to deal with a customer whose experience has not met their expectations. Does your business have a set process for dealing with different types of customer complaints?
Insurance for members - what is going on?
Insurance in NZ is more costly following the earthquakes and it doesnt matter where you are situated because the whole country is now seen as riskier by insurers and global reinsurers. And its not just earthquakes; think tornados, floods, snowstorms, landslips, etc. Check out the map below and you will see how expensive and frequent these natural disasters have been.
Are You Ready To Be Inspired?
The Restaurant Association will be at the Restaurant and Bar Show and NZ Culinary Fare this weekend, at the ASB Showgrounds, so if you are in Auckland drop by and see us on 19, 20 or 21 st and join us for breakfast on Tuesday morning.
DOL Visiting Hospitality Businesses To Check on Compliance
The Department Of Labour (DOL) have just begun a project which will involve them visiting hospitality businesses between now and June next year to ensure they have written employment agreements in place in their businesses.
Special accommodation rates for NZ Culinary Fare competitors and supporters
CityLife Auckland A Heritage Hotel - set conveniently on Queen Street is offering a special for NZ Culinary Fare out of town visitors
Are Your Good Enough For Loyalty?
Fundamentally loyalty is about having customers who are passionate enough about your product, service, or both, that they want to return to your business to experience it again. The most important part of your loyalty program is having a product and service that your customers like.
Where Is NZ's Best Cafe?
With more than 3,000 cafes from Cape Reinga to Bluff, its clear that New Zealand is a cafe-loving nation, and entries are now being accepted for the Cafe of the Year competition to determine which will be crowned the country's best.
Remuneration rates under tight control in 2012
The Restaurant Association's 2012 Hospitality Industry Remuneration Survey indicates that wage rates for the industry increased by just 1c over the past year overall, a reflection of the increasingly difficult trading conditions that hospitality operators are experiencing. The average salary increased by 2% from 2011 to 2012.
Win for the Association and partners Grant Thornton as a result of challenge to the IRD
The Restaurant Association has received confirmation from the Inland Revenue on the tax treatment of restaurant tips which seems to back track from previous advice...
Restaurant Association Challenges The IRD
Recently, the Restaurant Association of New Zealand and Grant Thornton, our financial advisers and one of the Associations key partners, sought formal confirmation from Inland Revenue on the tax treatment of restaurant tips. This request was made so that we could confidently publish this advice to Restaurant Association members, informing members on how to meet these tax obligations.
Tork Xpressnap beefs up appearances in Angus restaurants
The Angus brand owns a variety of eating establishments on the south island of New Zealand, focused on delivering a wide range of delicious food (including prime Angus beef) and excellent service in a modern environment.
Helping Your Business' Bottom Line...
The Restaurant Association wants to ensure that all members are taking advantage of the full range of exclusive services and benefits available to them through the Association. There have been a number of new initiatives introduced over the past few months.
Interested in getting involved in the 2012 Gamebird Food Festival?
Restaurants and cafes are invited to get involved in this years Fish & Game Gamebird Food Festival.
Dodgy Customer Complaint Fails To Convince...
We have been alerted by Auckland member, Soul Bar & Bistro to a dodgy email complaint doing the rounds at the moment. We post below the complaint to make other members aware (as well as Soul's reply).
Hospitality Businesses Need To Reconsider Marketing Mix To Attract Customers
Join Hands for Japan
Remembering Japan one year on...
New marina cafe/restaurant building opening mid-year
A new building under construction at Half Moon Bay in east Auckland and designated to contain a range of restaurants, cafes and takeout facilities is scheduled to open mid-year.
Marcel's Great Pancake Race
On the 21st February, international pancake day, Marcels is celebrating an international tradition and holding New Zealands first Pancake Day and Race. The event, entitled Marcels Great Pancake Race, is open to all and will feature races and pancakes to anyone attending in Auckland.
Shutting Down The Workplace Bully
Workplace harassment and bullying does occur but clearly it is unacceptable behaviour under any circumstances. As a responsible employer you should be clearly communicating this to all employees, contractors and visitors to your business as not only do you, as an employer, have a moral obligation to protect your employees from harassment, New Zealand law also requires it.
Get a New Website or Update Your Old One, To Attract More Customers To Your Restaurant Business...
The Restaurant Association has entered a relationship with restaurant and cafe website design specialists Eveve to offer members a low cost, effective website design package to suit your needs.