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Restaurant Association of New Zealand

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Partners

Key Partners

Major Supporters


Service Professionals Association of NZ
Southern Hospitality
Moffat

Associate Plus members


b2b Clothing
MenuMania
GreenBizCheck
Australasian Performing Right Association (APRA)
EFTPlus customer loyalty programme
NetPay online cloud payroll solution

Industry Guide

Membership

Member Benefits & Services

Member Products

Bread Deal


More Information

Westpac Exclusive Banking Package

Nova Energy Business Gas Savings

Crombie Lockwood - Restaurant Tailored Insurance Deal

Telecom Phone Line and Mobile Discounts

Restaurant Association Gift Vouchers

The Restaurant Gift Card


A Customer Has Presented A Gift Card, What do I Do?

0133 Special Member Offer

Financial Support and Advice with Grant Thornton Ltd

Comprehensive Medical Insurance Cover and Premium Discount

EFTPlus customer loyalty programme

NetPay - online cloud payroll solution

Uniforms - b2b Clothing

Exclusive member deal - purchases of meat through Bidvest

Office Max Stationary / Cleaning / Furniture Discounts

OrderMax - buying portal


Head Office
Branch Presidents

Online Help

Terms and Conditions


Membership Terms and Conditions
Website Terms and Conditions

Business Resources

Articles

Employment Relations


Don't Get Caught Out Without An Employment Agreement
90 day trial period encouraging news for employers
Make Sure You Are Up To Speed With New Employment Rules
Law Changes Give Teen Workers The Right To Adult Wage
Employment Relations 101
Employment Relations - Breaks and Infant Feeding
Frustrating the Employment Relationship
Casual & Temporary Employees due to get better protection
Incapacity - it's enough to make you sick!
Getting Your Sexual Harassment Policy In Place Will Protect Your Business (26/04/10)
Changes To Kiwisaver Coming on 1st April
We Really Don't Know How Lucky We Are!
Are You Up To Speed With The Swift Kiwisaver Changes?
Returning From Parental Leave On a Part-time Basis
Religion Complicates Matters For Restaurants
Failure To Have Sexual Harassment Policy Can Result In A Significant Financial Claim
The Tricky Task Of Correct Procedure
SUBMISSION - Easter Trading & Holidays Legislation
OPINION - Stand By For More Aggressive Union Activity
Public Holidays & Restaurants - Press Release
Generation Me ME!
Ideology Vs Common Sense
How Can you Discipline If Your Staff Dont Know And Understand Your Staff Policies?
Surcharges on public hoidays... watch your words
How To Deal With The Sensitive Situation Of Sick Leave
When You've Done Your Best To Retain Staff... and they still leave
Employers Requirement To Disclose "Everything" In Redundancy Situations
Getting The Process Right...
Introduce A Performance Plan To Improve
"We'll Get You In For A Trial"
Start As You Mean To Go On
Keeping Within The Law - 90 day trial periods

Business


Budget 2010 Unveiled by Government
Damage On Your Property - Whose responsibility?
The Importance Of Pour Cost
We Think You'll Like This Win Win Deal
Build Your Business Brand To Help You Ride Out The Recession
"Wave and Pay"
Dynamic New EFTPOS Solutions for Overseas Tourists
Overseas Visitors Spending More
Cautious Optimism That Economy Will Recover
When Your Worker Begins Working For Your Competition
Who Might Be Stealing From You?
Managing Your Tax Payments
Protection & Prevention Key Focus To Protect Premises From Security Threats
10 Top Tips For Hospitality Operators
Restaurants Targetted By Hackers... how secure is your POS
Terminal Tampering
Surcharging - it's a matter of choice

Customer Service


Is Gender Still Important In Deciding On Service Order And Offerings?
Why Good Customer Experience Makes Dollars and Sense
The Why Of Restaurants
Email Can Come Back To Bite!
6 Things Customers Do To Tick Off Chefs
How This Cafe Boosted Sales
So What Does Service Mean To Us As An Industry?
Turning Customer Complaints Around
Selling Ourselves Short - encouraging your front line selling ability

Council / Government Legislation


Changes To Kiwisaver Coming on 1st April
90 day trial period encouraging news for employers
Are You Up To Speed With The Swift Kiwisaver Changes?
Ban On Mobile Phone Use While Driving
Religion Complicates Matters For Restaurants
When Is A Restaurant Not A Restaurant?
New Food Control Plans For Food Operations Available Soon
Ideology Vs Common Sense
Casual & Temporary Employees due to get better protection
How To For The Hospitality Industry: Advice On The Treatment Of PAYE & GST On Tips
Hiring Foreign Staff
The Alcohol Reform Bill - disciminating against the majority?
New Copyright Law Set To Impact Businesses
Alfresco Dining Proposed Fees Increase: 85%
An Overview Of Liquor Licences In New Zealand
On The Horizon - regulations and legislation in review

Education & Training


Hospitality stars Of The Future Are Ready To Work In Your Business
2008 Education Scholarship Winners Announced
$45,000 Of Education Scholarships On Offer
Having An Apprentice Is Now Even Better For Your Business
Learning Styles - how do they impact your staff training?
Selling Ourselves Short - encouraging your front line selling ability
TOP TIPS: Training New & Young Staff Around Alcohol

Food Safety


Food Control Plans - No Need To Panic
New Food Safety Regulations Delayed
Crunch time looms for hospitality trade
The Moment Of Truth Is Looming
The Conspiracy Surrounding The Food Bill

Health & Safety


Getting Your Sexual Harassment Policy In Place Will Protect Your Business
Bullying and Health & Safety
Failure To Have Sexual Harassment Policy Can Result In A Significant Financial Claim
Health & Safety 101
Firm Didn't Protect From Cyber-Bullying - owes $820,000
Restaurant Fined After Employee Seriously Injured

Industry Events / Initiatives


Eating Out Has Never Been So Good
The NZ Restaurant Association Purchases NZ Premier Hospitality Show - Hospitality NZ
Our South Island Queen Takes Home the Hall Of Fame Award
What If Every Glass Of Water You Drank Quenched Someone Else's Thirst? (27/03/08)
Hospitality NZ update - NZ Jumps 100 Years Waiting List To Host One Of The Worlds Best chefs
New Zealand's 9th Most Trusted Inducted Into Hall of Fame
Dad and Daughter Date Night
Food Truck Host Parks In Hall Of Fame

Industry Trends / Statistics


Industry Remuneration Statistics Now Available
Births and Deaths... of businesses
Emerging Trends & A Snapshot Of The Industry...
Big Swing Away From Home Cooking
An Insight Into Your Industry - Latest Foodservice Facts Released
Inside the mind of the kiwi diner
Word of Mouth Still Most Powerful Promotional Tool
Local & Hyper-Local Sourcing Key Trend in 2011
Hospitality Businesses Utilising Staff More Efficiently In Tough Times
Wages Remain Stable Despite Tough Conditions
Value Driven Diners Stretch Dollars
Hospitality Operators Look Forward To Return To Normality
12 Consumer Trends Affecting Food / Beverages
Top Trends in 2012 - Children's Nutrition, Local Sourcing & Smartphone Apps
Wage Increases On Hold
Hospitality Businesses Look For Points Of Diversity
Good News Travels Fast - Bad News Travels Faster

Leases


Who Pays - The Tenant Or The Landlord?
BEWARE The Terms Of Your Lease May Have Changed Without Your Knowledge
New Leases - a checklist for tenants
Lease Obligations - it's about more than the rent
Rent Reviews... what can you do?
Commercial Tenancies - parting with possession

Marketing


Be A Better Marketer Of What You Do Than A Doer Of What You Do
Build Your Business Brand To Help You Ride Out The Recession
The Why Of Restaurants
Surely The Restaurant Is One Of Civilisations Great Achievements...
Strive and Survive
Marketing Your Establishment Effectively
A Facebook Page For Your Business... should you bother?
Marketing Your Business Effectively
Deal With It
Marketing Your Restaurant - who are you talking to, and what are you telling them?

Sustainability


Next Gen Green
Hospitality Leads The Way With Recylcling Practices
Sustainability: the future face of hospitality

General


Latest Remuneration Statistics Now Available (30/07/08)
10 Tips For Surviving The Christmas Rush (14/11/08)
Is This A Sign Of The Times? (15/01/09)
Immigration vs Work & Income - Do Either Of Them Understand Hospitality? (22/04/09)
Antipodes Water Company Waves The Flag For Kiwi Innovation (11/09/07)
Our South Island Queen Takes Home the Hall Of Fame Award (22/11/07)
Bars & Clubs Told To Cut The Noise (05/10/07)
Top Dining Trends for 2008 (10/03/08)
Back To Basics... (23/06/08)
Food Markets (30/07/08)
Remuneration Survey - Business Responding Well To Conditions (16/08/10)
Request To Cover "Culturally Significant" Tattoo Results In Human Rights Case
Intellectual Property - who owns the recipes?
No Shortage Of Managers In NZ... apparently
Restaurant Do's & Don'ts

Trends & Research

Hospitality Industry Report

Snapshot Surveys


Long Term Skilled Shortages (Chefs)
Auckland Outdoor Dining Fees
Awareness Of Food Legislation Review 2010
LPG Storage Review
Impacts of Law Commission Recommendations (Sale of Liquor) 2010
Skilled Shortage List (Restaurant/Cafe & Bar Managers)
Public Holidays & Surcharges 2010
Hospitality Industry Outlook for 2011
Public Holidays & Surcharges 2011
Online Business Presence 2011
Top Challenges For Hospitality Businesses 2010 & 2011
Food Act Review 2011
Social Media Business Tools
Planning for Rugby World Cup 2011
Marketing
Environmental Initiatives
Rugby World Cup 2011 - first week feedback
Rugby World Cup 2011- Half time report
Rugby World Cup 2011 - full time report
Top Challenges for 2011 & 2012
Does New Zealand Have An Issue With Restaurant Runners? (poll)
Skill Shortages (Restaurant, Cafe & Bar Managers)
Daily Deals
Is Chicken On The Menu?
Restaurant Reservations... should you accept, or not?
Hospitality industry outlook and business confidence 2013
Public holidays & surcharges 2013

Foodservice Facts

Survey of Remuneration

Hospitality Industry Report

Products & Merchandise

Restaurant Association Gift Vouchers

2012 Hospitality Industry Report

Sample Letters & Guidelines


Sample Letters
Guidelines & General Business
1. PRE-EMPLOYMENT
2. EMPLOYMENT START UP
3. ESTABLISHMENT POLICY & THE EMPLOYMENT RELATIONSHIP
4. TRAINING
5. LEAVE
6. PERFORMANCE
7. DISCIPLINARY PROCESS
8. ENDING THE EMPLOYMENT RELATIONSHIP
9. LEASES
10. SALE OF LIQUOR
11. IMMIGRATION
12. GENERAL BUSINESS GUIDES

Taste Venue

Taste for Hire


Taste Beverages
Taste Catering
Room Capacity

Sponsors

Innovator Award

Hall of Fame Award


Hall of Fame Award recipient 2009 - Clive Western
Hall of Fame Award recipient 2010 - Steve Logan

Feast Specials

About Feast

Telecom MasterClasses

Auckland Regional Culinary Fare

Classes


Static Classes
Live Kitchen
Restaurant Service
Cocktail
Secondary Schools

Results and Photos

Competitor Information

Profiles


Salon Director - Martin Harrap
Chief Judge Kitchen Service - Phil Neverman
Chief Judge Restaurant Service - David Green
The Committee

Rotorua Hospitality Awards

Nominations & Voting

2010 EVENT PHOTOS


Restaurant Association Remuneration Survey
Restaurant Association News: Things you need to know
Hawkes Bay Hospitality Award Photos 2010
Who Makes Up the Tourism Industry?
2010 Restaurant Association Hospitality Industry Remuneration Survey Summary of Results
New Zealand Restaurant trailblazer dies still cooking
South Island Restaurant Scoops Top Award
Culinary Fare 2010 Results
Restaurant Association of NZ supports alcohol reform but cautions against uniformed decisions
Christchurch Earthquake Information
Remarkable Winners Announced in the 2010 Southern Lakes Hospitality Awards
Official Rugby World Cup 2011 Travel Guide - RA negotiates exclusive deal
Restaurant Gift Card A First For New Zealand
Steve Mackenzie: Crunch Time Looms For Hospitality Trade
2010 Restaurant, Cafe and Bar Profitability Survey
World best city Wellington has more cafes, bars etc per capita than New York - so what's it like?
Bidvest Wanaka Crowned King of the Sausage
Pick Up The Pieces
Employment Law Update
Chefs and entertainers pull together in aid of miners
We're a nation of people who love our food and dining out - but do restaurateurs love us?
Fonterra Foodservices Global Pizza Challenge is on!
Restaurant Association Annual Golf Day - HIT!
Canterbury couple brings home the bacon in Cuisine 2011 Artisan Awards
Hospitality Industry turn out to raise funds for CHCH quake victims
Proud to be a Chef New Zealand Winners to Battle Australia's Best
Which Public Holidays Apply For ANZAC Day & Easter?
2011 Hospitality Industry Remuneration Survey
'Must See' trade event in July set to inspire & inform
Paid Parking Letter to Wellington City Council
Analyse your business performance at a glance.
2011 Lewisham Foundation Awards Winners!
Cusine NZ Restaurant of the Year Awards 2011 - Finalists Announced
Industry Insider Set To Return To Lead Association
Quiteter life beckons industry stalwart - David Meagher
Culinary Fare Major Award Winners 2011
Cuisine New Zealand Restaurant of the Year Award 2011
Taste of New Zealand 'App' offer for members
Eat-and-run diners force cafe owners to fight back
Comprehensive Research on the Hospitality Industry
A deal of doubt over web worth
New member benefit with key partner Westpac
Entries now open for Fonterra Foodservices' Proud to be a Chef
Gas Pipeline Leak - IMPORTANT UPDATE
Restaurant Association Urges Hospitality Providers To Use Gas Responsibly
Canny diners tighten their money belts
Workers departing Christchurch after the quakes
Thousands leave Christchurch
Salt, Pepper, Smartphone...
Food prices drop in October but up on year
Black Market Fish
Warning to businesses dealing in fish
HSI appoint new Chief Executive
Protection and prevention key focus to protect premises from security threats
How To For The Hospitality Industry: Advice On The Treatment Of PAYE & GST On Tips
10 Tips For Surviving The Christmas Rush
Summer Blues: This summer's winners and losers
Special Restaurant Association Member Offer To See Heston Blumenthal Live
Young Chefs head to Melbourne to do New Zealand Proud
High Achiever: Sharon Wallace
Slow progress on stadium, centre hit CBD
Jamie Oliver set for NZ launch
Auckland Branch Golf Day 2012, Another Hit!
Imagine a loyalty programme where your customer's Eftpos Card or Credit Card is their loyalty card
The HEAT is on...
Young Chef Dishes up Australasia's Best Savoury
In the challenging economic environment, attracting and retaining talented people is more important than ever...
Rotorua Hospitality Awards Voting Kicks Off
Winners of the New Zealand King Salmon Nelson Hospitality Awards announced!
City's hospitality industry to hold awards
Exclusive member deal - purchases of meat through Bidvest
Exclusive member benefit - purchases of meat through Bidvest
Exclusive member benefit - purchases of meat through Bidvest
New Zealand Culinary Fare Gets Makeover to Celebrate 20th Year
The winners of the inaugural Rotorua Hospitality Awards 2012
Hospitality Businesses Look For Points Of Diversity Amid Challenging Conditions
Dilmah challenges professionals to put 'real' in to High Tea
Dad and Daughter Date Night... a new kind of celebration
Chef aims to take title
2012 Capital Awards - Winners
More than half of Kiwis continue to dine out despite tough times
Back to Back Victories for NZ Culinary Fare Chef of the Year
Merger in Motion
Tea gastronomy wins gold for young chef and charity auction at Euro
Top restaurants offer taste of Diwali
Paper Moon awarded NZ Cafe of the Year
Winners announced in 2012 Manawatu Hospitality Awards
Take advantage of our special BIDVEST offer ~ every $200 of fresh red meat gives you a massive $0.20 per litre fuel discount!
Surcharging - it's a matter of choice
The Surcharge Debate
Sale and Supply of Alcohol Act
Lewisham Award Nominations - Open
More cafes opt to close over Easter
Emerging economies driving growth in food & beverage sector
Wellington entertainment survey launched
New Zealand PM announces $158 million tourism package
Stars of Auckland's hospitality scene announced - finalists of the Lewisham Awards
Nominations are now open for the 2013 Rotorua Hospitality Awards
SOUTHERN HOSPITALITY SLOW COOKING DEMONSTRATIONS
Nominations for Rotorua hospitality icon now open
Winners announced in 2013 Hawke's Bay Hospitality Awards

FAQ


Q. I am a supplier to the industry. Can I become a member?
Q. I am opening a Restaurant. How can the Restaurant Association Help me?
Q. What should I be paying my Staff
Q. I have an employment problem. What do I do?
Q. How do I put my staff on a Trial Period?
Q. I don't understand the Voucher programme, should I accept Restaurant Association Vouchers?
Q. I've been contacted by PPNZ, but I've already paid APRA, do I have to pay both? What's the difference between the two organisations?
Q. Can You Instantly Dismiss Someone For Theft If They Are Caught On Video?
Q. What are my payment options for membership?
Q. How do I deal with an employees pay over the statutory holiday period because they all have different shifts?
Q. Can I Make An Employee Reimburse Me For A Banking Shortfall?
Q. Do I Have To Pay My Staff For Statutory Holidays When My Business Is Closed & They're On Annual Leave?
Q. Can I Hold Back Any Of An Employee's Final Pay If They "Walk Out" Without Giving Notice?
Q. What Happens When An Employee Falls Ill While On Annual Leave?
Q. Can I Prevent An Employee From Seeking Secondary Employment?
Q. What Is My Recourse If An Employee Resigns Without Giving Me Notice?
Q. I have Restaurant Association Gift Vouchers, where can i use them?
Q. How Do I Go About Paying Staff Over The Christmas & New Year Period?
Q. A Customer Has Presented A Gift Card, What do I Do?
Q. My business has been affected by the Christchurch earthquake. What do I do?
Q. Can I open on a Public Holiday?
Q. When is the Canterbury Regional Holiday?
Q. What are the new changes to employment legislation that came into force on 1st April, 2011?
Q. Do I have to pay my staff if we are closed for a snow storm?
Q. How do I go about paying staff due the Gas Leak business closure?
Q. What particular areas are affected by the gas leak?
Q. Im not a Nova Energy customer does this still affect me?
Q. Minimum wage increases 1st April 2012

Member News


What would yiz be wanting?
Support the Christchurch Quake Appeal
Stylish new refit for Waiheke Restaurant
How to go about paying staff over the Christmas & New Year period
Want Your Money To Be Working Hard Over The Christmas Period?
Bannock Brae Estate wines are still available direct from the producers
Keeping Food & People Safe
Internet Scams and Fraud
Every now and then a brilliant idea comes along that revolutionises the way all do business
Christchurch Earthquake Information
APRA Notice to Christchurch clients affected by the earthquake
Christchurch Earthquake - Telecom update
Shop Trading Hours - Restrictions
Liquor Licensing & Traning - Christchurch
Analyse your business performance at a glance.
FAQ's - Restaurant Gift Card
National AGM - 2011
Keep customers coming back with Tork hygiene solutions
Exclusive Member Benefit Offers Access To Comprehensive Research On The Hospitality Industry
Inland Revenue And The Hospitality Sector
Be Alert To Latest Hospitality Scam
Cooking For Christchurch
New member benefit with key partner Westpac
Gas Pipeline Leak Information
Court of Master Sommeliers Programme
Looking At 'Greening' Your Business? New member benefit...
Guidelines now available for the industry: catering for customers with gluten intolerance
MEMBER PRIZE! Win a microwave or induction cooker
New Zealand's battling culinary queen
Protect Your Business' Most Valuable Asset - YOU!
Get a New Website or Update Your Old One, To Attract More Customers To Your Restaurant Business...
Shutting Down The Workplace Bully
Marcel's Great Pancake Race
New marina cafe/restaurant building opening mid-year
Join Hands for Japan
Hospitality Businesses Need To Reconsider Marketing Mix To Attract Customers
Dodgy Customer Complaint Fails To Convince...
Interested in getting involved in the 2012 Gamebird Food Festival?
Helping Your Business' Bottom Line...
Tork Xpressnap beefs up appearances in Angus restaurants
Restaurant Association Challenges The IRD
Win for the Association and partners Grant Thornton as a result of challenge to the IRD
Remuneration rates under tight control in 2012
Where Is NZ's Best Cafe?
Are Your Good Enough For Loyalty?
Special accommodation rates for NZ Culinary Fare competitors and supporters
DOL Visiting Hospitality Businesses To Check on Compliance
Are You Ready To Be Inspired?
Insurance for members - what is going on?
Dealing With Customer Complaints
Tork cuts cutlery-wrapping time in half
Now Businesses Can Search For Electricity Savings
New look www.dinefind.co.nz coming soon!
Anchor invites Kiwis to taste the difference in milk from its new 100% LIGHT PROOFTM bottle
Operation Ginger: unregistered poultry suppier shut down

Recent News

In the media


Hospitality nominations open
Wellington entertainment survey launched
Free meals for returned servicemen and women on Anzac Day
Fake reviewers banned from dining website
More cafes opt to close over Easter
Eating well
Dealing with the drink in the capital
'Dine-and-dash' costly
Counting holiday coffee cost
Cafes, pubs divided on holiday surcharge
Sublease deal blamed as French cafes close
Industry will regain it's appetite
Chch cafes rue lost generation
Wanted: bright things with a love of coffee and food
American style diner closes after negative reviews
Deposits to avoid silly season no shows
Silly season trade serious for restaurants
Movie Fans Gear Up For Red Carpet
Cold Weather, Aussie Ban Lift Tomato Prices
Kiwi Mexican Wave Gathers Pace
Turkish Couple Take Out NZ's Best Cafe
Add The Buzz - cancel the bookings
Pay Rates For Fulltime Workers Rises
Fulltime Jobs In Canterbury Rise 3 percent
Cafe in Top 15
Taranaki Chef Wins Award To Study Desserts
Two Southland Cafes Via For Title
Regionals Dominate NZ Cafe of the Year comp
'Family friendly' Eatery Planned
Wellington's Blair Street Open To Revellers
Presitge School Aims To Serve Up Top Chefs
Waiter Codes For Customers Revealed
Rogue Online Reviews Angers Restaurateurs
Cuba St's Le Metropolitain To Close
Rising Costs Fail To Deter Wellington Diners
Pavement Tax Threatens Outdoor Dining
Date Day For Dads and Daughters
Wellingtonians Love Cheap Eats
Chef Aims To Take Title
Kiwis Clever With Dining-Out Deals
Tough Economy Not Deterring Kiwis
Aucklanders Chew Over Eating Out
As Slump Hits, Offal Gets More Popular
Cheaper Options On Menus
Dine and Dash Scam Hits Auckland
Restaurant Association's Apprentice Scheme Grows
Cup Hangover Puts Brake On Spending
Too Many Eateries In Auckland Says Restaurant Boss
Jamie Oliver Eatery Mulled For City
Chef To Open New Zealand Restaurant

Member Newsletters

The Thymes - March 2013


Hospitality operators feeling positive for year ahead
Culinary Fare celebrates it's 21st!
From the CEO's Desk
President's Viewpoint
What are the industry's top challenges?
Keeping food costs under control
How to address your labour cost concerns
It's goodbye from HSI and hello form ServiveIQ
Overcoming our skill shortages
Selling your business yourself? No a good idea...
What happens if?
Don't avoid performance management
Unpaid trial results in unjustified dismissal
Public holiday confusion
Minimum wage, starting out wage and Kiwisaver...
Don't let the truth get in the way of a good story
No vote yet to Monday-ise holidays
Part-day holidays introduced in South Australia
Surcharge added for bad tippers
What does it take to survive in this industry?
Have your say...
Regional round up: Rotorua
Regional round up: Waikato
Regional round up: Hawke's Bay
Regional round up: Taranaki
Regional round up: Canterbury
Regional round up: Wellington
Regional round up: Nelson
Regional round up: Southern Lakes
Regional round up: Marlborough
Regional round up: mainly of interest to Auckland members

The Thymes - February 2013


International trends help to set strategies for 2013
From the CEO's desk
President's Viewpoint
SAVE WITH THE COKE VIP PROGRAMME +receive a $200 membership credit!
NEW YEAR GOALS FOR SMALL BUSINESSES
TOP MANGEMENT TIPS
Doing Good Business
SPOTLIGHT ON THE NOURISH GROUP
HAVE WE GOT AN OFFER FOR YOU
DISMISSAL OF CHEF "GROSSLY UNJUST"
EMPLOYEE PAYS $13,000 FOR THE PRIVILEGE OF WORK
WHEN CASUAL BECOMES PERMANENT
Are your employees entitled to work here?
YEAR LONG REPRIEVE FOR MANAGERS
Have your say
Changes to KiwiSaver from 1 April
THE SERGEANT MAJOR'S RUDE PARROT STORY...
PREPARING FOR THE NEW ALCOHOL RULES
DINING WITH MAN'S BEST FRIEND
WHO CAN ENTER A BUSINESS ON BUSINESS?
A TASTE FOR PROFESSIONAL DEVELOPMENT
Regional round up: Wellington
Regional round up: Nelson
Regional round up: Rotorua
Regional round up: Hawke's Bay
Regional round up: Taranaki
Regional round up: Canterbury
Regional round up: mainly of interest to auckland members

The Thymes - November 2012


No Shortage Of Managers In NZ... apparently
Classic Kiwi Dishes Get Creative Spin For NZ Cafe of the Year
From The CEO's Desk
Restaurant Do's & Dont's
President's Viewpoint
When Is The Right Time To Sell?
Planning For Christmas
Ways To Stay Merry!
Employing Seasonal Workers
Starting Out Wage Gains Support Of Employers
Employer Pays $10,000 For Unjustified Dismissal
Dismissal Of Intoxicated Worker Justified But Process Flawed
Restaurant Fined After Employee Seriously Injured
On The Horizon - regulations and legislation under review
New Employee... check
If Only They Could Train Themselves...
You're Not The Only Responsible Host
Employee Incentives
Harnessing The Power Of Word Of Mouth
Service, Not Selling
Delegation Mistakes and How To Fix Them
shareholders agreements ~ Getting It Right From The Get-go
Banking Services Tailored Just For You
What Difference Can A Loyalty Club Make? The Numbers...
Insurance For Members - what is going on?
Regional round up: Rotorua
Regional round up: Waikato
Regional round up: Manawatu
Regional round up: Wellington
Regional round up: Poverty Bay
Canterbury viewpoint
Regional round up: taranaki
Regional round up: southern lakes
Regional round up: mainly of interest to auckland members

The Thymes - September 2012


Think Your Cafe Is Up There With The Best?
Food Truck Host Parks In Hall of Fame
From the CEO's Desk
Price vs Value
President's Viewpoint
DOL Visiting Hospitality Businesses To Check On Compliance
Good News Travels Fast - Bad News Travels Faster
Marketing Your Restaurant
Top Tips From the Man About Town
Hospitality Businesses Work Together For Good
Growing Your Hospitality Business
Creating An Effective Logo
Effectively Communicate Your Business Expectations
Selling Ourselves Short
Alcohol Purchasing Age Won't Change
How To Ensure Your Business Is CyberSafe
WHO NOSE?
Avoid that killer question:
If It Was Easy
Developing The Capabilities Of Your New Managers
New Zealand Culinary Fare 2012
Gold Medals In National Hospolympics For Two Young Stars
Commercial Tenancies
Spending Bounces Back
Regional round-up: Hawke's Bay
Regional round up: Rotorua
Regional round up: Taranaki
Regional round up: Wellington
Regional round up: Marlborough
Regional round up: Mainly of interest to Auckland members

The Thymes - August 2012


Hospitality Businesses Look For Points Of Diversity
From The CEO's Desk
The First 90 Days
President's Viewpoint
Dad and Daughter Date Night
Alfresco Dining Proposed Fees Increase: 85%
TOP TIPS from the man about town
IRD Change Advice On The Treatment Of Tips
Learning Styles ~ how do they impact on your staff training?
Eliminating Clutter For A More Productive Life
Marketing Your Hospitality Business
Are You Good Enough For Loyalty?
Successful Claim Of Unjustifiable Dismissal Awards Employee $16,000
Overview of liquor licences in New Zealand
Competition Countdown
Sommeliers, service and competition...
Dilmah Introduces The Real High Tea Challenge
Have Your Say...
The worst restaurant-related ideas of 2012 ... so far
Canterbury shows highest growth in spending
Why Training At Work, Works!
Regional round up: Hawke's Bay
Regional round up: Poverty Bay
Regional round up: Taranaki
Regional round up: Nelson
Regional round up: Canterbury
Regional round up: Wellington
Regional round up: Rotorua
Regional round up: mainly of interest to Auckland members

The Thymes - June 2012


Have Your Got The Next Top Restaurant In NZ?
The Queen & New Zealand
President's Viewpoint
You Make Me Sick
Every $100 Meat Purchase Gives You Fuel Savings!
Keeping Within The Law... the first 90 days
What Should I Say?
Twitter: you suspect it will waste your time. Are you right?
Facebook Admins: beware the fine print
Wage Increases On Hold
As Quick As You Can, Delegate...
Making Profitable Decisions Through Menu Engineering
Have We Got A Deal For You
New Alcohol Laws Imminent
Keeping The Dream Alive
Sustainability: the future face of hospitality
Meeting Annually As Trustees
Its time to check out what's new!
Have Your Say
Firm Didn't Protect From Cyber-Bullying: owes $820,000
Keeping Up With The Technology...
That's 20 Pounds For All You Can't Eat
Regional round up: Rotorua
Regional round up: Marlborough
Regional round up: Taranaki
Regional round up: Poverty Bay
Regional round up: Hawke's Bay
Regional round up: Wellington
Regional round up: Nelson
Regional round up: mainly of interest to Auckland members

The Thymes - April 2012


Restaurant Association Challenges IRD
From the CEO's Desk
President's Viewpoint - The 7 fundamentals of employee feedback
Developing Strategies For A Successful Business
10 Leadership Tips
2012: a strong year for cafe and restaurant sales?
How To Handle Negative Reviews About Your Business
Deal With It
Terminal Tampering
Payment Card Data ~ you should care!
Hospitality Industry Social Responsibility
Start As You Mean To Go On
Consumer Guarantees rights and obligations
"We'll Get You In For A Trial"
Provide Relevant Resources For Members
Protect Your Business' Most Valuable Asset...YOU!
4 months and counting down...
Growing Your Hospitality Business
Catering For Special Dietary Needs
Spotlight On... Sean and Kate Barnes
Have Your Say... member comments
From The Traditional To The New
Regional round up: Waikato
Regional round up: Nelson
Regional round up: Rotorua
Regional round up: Poverty Bay
Regional round up: Taranaki
Regional round up: Marlborough
Regional round up: Southern Lakes
Regional round up: Hawke's Bay
Regional round up: mainly of interest to Auckland members
Hospo Thymes staff page

The Thymes - March 2012


Influencing The Hospitality Industry's Future Stars
Full Speed Towards Whatever
Attract New High-Spending Customers
From The CEO's Desk
The Restaurant & Bar Show UPDATE
Competition Heats Up - NZ Culinary Fare UPDATE
Loyalty Programmes - who cares?
Rent Reviews - what can you do?
Imagine A Loyalty Programme Where The Customers EFTPOS Or Credit Card Is Their Loyalty Card
Reduce The Running Costs Of Your Business Using NetPay Payroll Solution
Claim Of Dismissal Due To Pregnancy Finds In Favour Of Employer
Is That Easter Sunday... or Monday?
Conducting A Formal Disciplinary Meeting
Intellectual Property - who owns the recipes?
Provide Relevant Resources To Members
Consumers choose to stay at home, dine out less frequently
So What's Happening In The Market Right Now?
10 Top Tips For Hospitality Operators
A Facebook Page For Your Business - should you bother?
A Simple Strategy To Reduce Overload
Restaurants Targeted By Hackers - how secure is your POS?
Marketing Your Establishment Effectively
HSI Appoint New CEO
Top Trends In 2012?
Have Your Say.... member comments
Mainly Of Interest To Auckland Members
Regional Round-Up: Waikato
Regional Round-Up: Poverty Bay
Regional Round-Up: Taranaki
Regional Round-Up: Nelson
Regional Round-Up: Dunedin
Regional Round-Up: Rotorua
Regional Round-Up: Hawke's Bay
Regional Round-Up: Wellington

The Thymes - February 2012


Hospitality Operators Look To Return To Normality In 2012
Assisting Member Businesses: $600,000 of voucher sales in 2011...
President's Viewpoint
From The CEO's Desk
What's Your Business Really Worth?
Introduce A Performance Plan To Improve
What's Next For Employment, National's plan for the upcoming term
Turning Customer Complaints Around
What's The Difference? Full time vs Part time, Fixed Term & Casual
Labour Market Indicating Recovery
How To Attract More Customers To Your Business
Shutting Down The Workplace Bully
It's Not Working Out - dimissal under the 90 day trial provisions
Protection & Prevention Key Focus To Protect Premises From Security Threats
An Owners Lament
Happiness is a positive cashflow
Are Your Actions As An Employer Justified?
Getting A Taste For Professional Development ...coming to a town near you!
Marketing Your Establishment Effectively
Protect Your Business' Most Valuable Asset - YOU!
The Conspiracy Surrounding The Food Bill...
Have Your Say...
Regional Round-Up: Rotorua
Regional Round-Up: Tales from Taranaki
Regional Round-Up: From The South
Regional Round-Up: Nelson News
Regional Round-Up: Marlborough Update
Regional Round-Up: Wellington
Regional Round-Up: Poverty Bay
Managing Generation Y
Restaurants mixed on benefit from daily deals
12 Consumer Trends Affecting Food/Beverages
Americans Say They Will Cut Back On Entertainment
Waste Not, Want Not
Mainly Of Interest To Auckland Members

The Thymes - November 2011


Value Driven Diners
Assisting Member Businesses...$300,000 of voucher sales year to date...
President's Viewpoint
Managing Your Tax Payments
New Copyright Law Set To Impact Hospitality Businesses
How To Benefit From Going Green
Top Tips Towards Environmental Awarenewss
Current Insurance Issues - Comments from the Restaurant Association's insurance partner

Getting The Process Right
Do you have a Christmas game plan?
Planning on closing over Christmas?
Claim Of Moko Discrimination Dismissed By Human Rights Tribunal
Employment Authority upholds 90 day trial dismissal

The Thymes - September 2011


Hospitality Leads The Way With Recycling Practices
President's Viewpoint
Does NZ Have A Dine & Dash Culture?
Your Symbol Of Commitment To The Industry
The Alcohol Reform Bill Brings Changes One Step Closer
New Member Initiative A Great Tool For Staff Retention
Who Might Be Stealing From You?
From The CEO's Desk
Spending Surges At Beginning Of RWC2011
Initial Trading For RWC2011 Mixed For Hospitality Sector
How Do Your First-Level Managers Affect Your Bottom Line?
Hospitality Businesses Utilising Staff More Efficiently In Tough Times
Health and Safety
Employing Seasonal Workers? Get them on fixed term arrangements
When You've Done Your Best To Retain Staff...and they still leave
Happiness is a positive cashflow
How To Use Webinars To Deliver Staff Training
Regional round-up - Bay of Plenty
Regional round-up - Rotorua
Regional round-up - Waikato
Regional round-up - Wellington
Regional round-up: Canterbury
Regional round-up: Southern Lakes
Chicago catering company wins by nurturing workers' ideas
On the Menu: Less than first-class service is a missed opportunity for restaurants
Have Your Say...
Mainly Of Interest To Auckland Members

The Thymes - August 2011


Wages Remain Stable Despite Challenges
President's Viewpoint
Insurance Wisdom
Inland Revenue and the Hospitality Sector
So What Does Service Mean To Us As An Industry? From The CEO's Desk
Invest To Grow - member initiative
New Zealand's 9th Most Trusted Person Inducted Into The Hall Of Fame
Inside The Mind Of The Kiwi Diner
Need To Know More About The Industry?
Lease Obligations. It's About More Than Rent
IRD Updates Advice Around Tipping
Parental Leave Payments Increase
When Can An Employee "Cash Up" Annual Leave?
Request To Cover "Culturally Sensitive" Tattoo Results In Human Rights Case
Employers Responsobility To Disclose "Everything" In Redundancy Situations
Happiness Is A Positive Cashflow
Regional Round-Up. Updates from around the country ROTORUA
Regional Round-Up. Updates from around the country POVERTY BAY
Regional Round Up. Updates from around the country HAWKES BAY
Regional Round-Up. Updates from around the country WELLINGTON
Regional Round-Up. Updates from around the country CANTERBURY
Have Your Say
Comprehensive Medical Cover Available Through The Association's Medical Scheme
The 10 New Rules Of Dining Etiquette
Retail Trade Sales post largest increase since March 2007
How Rock n Roll Saved Loads Of Time
Mainly Of Interest To Auckland Members

The Thymes - June 2011


Industry Insider Set To Return To Lead Association
President's Viewpoint
New Member Initiative's...
Word Of Mouth Still Most Powerful Promotional Tool
3 Weeks To NZ Culinary Fare 2011
Look After Your Diners
Food Industry Urged To Play Key Role In Hosting Rugby Visitors

The Thymes - May 2011

Make Sure You're Kicking High!

'Must See' Trade Event In July Set To Inspire & Inform

Have You Entered The NZ Culinary Fare Yet?

New Member Initiative's...

President's Viewpoint

Resignation

Extensive Marketing Of Restaurant Gift Card Scheme Underway

From the CEO's Desk - Hospitality...it's a gas!

Are We Getting Prepared For The Rugby?

Restaurant Stabbing Shocks Inspectors

NZ Incs Big Test

Get Cooking For Rugby World Cup

How To Speed Up The Boring Admin 'Stuff'

Business & Succession Planning where is your business heading?

Are You Covered? A quick guide to business interruption

Hiring The Right Person

Providing Member Assistance On Immigration Matters

REGIONAL ROUND UP


News From The Poverty Bay
Rotorua Revival!
New From Wine Country
Hot Plate Coming Through

The Thymes - March 2011


The Alcohol Reform Bill Discriminating against the majority?
President's Viewpoint
From the CEO's Desk - What the hell have we been doing?
NZ Culinary Fare Update
New Member Initiative...
Hospitality Industry In Robust Debate On Public Holidays
85,000 Visitors...and they've all gotta eat
How To Deal With The Sensitive Situation Of Sick Leave
NZ Immigration Introduces 'Interim Visas'
Which Public Holidays Apply For ANZAC Day & Easter?
Minimum Wage Increase From 1st April
When Your Worker Begins Working For Your Competition

The Thymes - February 2011

Celebrating The Accomplishments of 2010

President's Viewpoint

Providing Association Members With The Tools To Succeed

From the CEO's Desk

Leading Industry Professionals Rasising the Profile of the Industry

Hospitality Industry Optimistic For Coming Year

New Member Initiative...

No More Gift Duty - So What?

The Eternal Surcharge Debate...


Our Response

Employer Obligations For Parental Leave

Employment Relations: Legislation Update

Spend Time To Save Time - Jason's time-saving delegation technique

Seven Rules For Online Competitive Advantage

Global Food Prices Hit Record Levels

Representing A Vibrant Industry Of Talented, Entrepreneurial People...

REGIONAL ROUND UP


Regions...Date Your Diaries
Rotorua Revival!
Naki News
News From The Poverty Bay
Hot Plate Coming Through
Nelson News

The Seven Types Of Deal-aDay Buyers

Michelin Inspectors: food industry spies

A New Team Helps Steer Restaurateurs Through A Thicket Of Red Tape

HAVE YOUR SAY


Restaurant Review
The Restaurant Gift Card
Tipping Enabled Eftpos
Customer Viewpoint...

Turning DIY Research Into Profit

NZ Culinary Fare Update

Things Never Said About Restaurant Websites

Realising The True Value Of Your Insurance Programme

Retail Sales Rise, As Well As Restaurant Meal Prices...marginally

$3/hour Subsidy for new apprentices signed in February - That's $6,250 to you!

The Thymes - November 2010

Inside The Mind Of The Kiwi Diner - Latest trends in dining

Presidents Viewpoint

From The CEO's Desk

Surcharge On Public Holidays...Watch your words

Still, It's Worse Over The Ditch...

Hiring Foreign Staff: New legislation

Surviving Christmas, Aa Guide For Employers

Annual Closedown...Planning on closing over Christmas/New Year?

New Leases, a checklist for tenants

Official Rugby World Cup 2011 Travel Guide

Who To Delegate To, even when you've got no-one

Seven Steps To Build Your Goldmine

In Brief


The Retaurant Association Welcomes...
An Important Message For Members Regarding Gas Supply

REGIONAL ROUND UP


News From The Mighty Waikato!
Rotorua Revival
News From Wine Country
New From Marlborough Branch
Naki News
News From Poverty Bay
Nelson News
Hot Plate Coming Through!

6 Things Customers Do To Tick Off Chefs

New Recipe For Modern Apprenticeship

Retail Sales Showing Little Movement in August 2010

HAVE YOUR SAY


More false teeth...
The Surcharge debate...

Do You Want $3,000 Cash? plus $3/hour subsidy on your Apprentice's hourly wage

Mainly Of Interest to Auckland Members

The Thymes - September 2010

Your Top Challenege? Building and Maintaining Sales Volume

False Teeth In The Toilets...

From The CEO's Desk

Be Prepared! Managing Emergnecy Situations

President's Viewpoint

The Rugby World Cup 2011...Avoid An Ambush

Restaurant Association In Support Of Alcohol Reforms

Restaurant Association Voice Of The Industry On Food Bill

"The Ground Tossed & Heaved..." a personal account of the Christchurch earthquake

DineAid About To Kick ff

Bread Charge is Restaurant Rip Off, Says Aussie Critic

NZ's Top 5 Rip-offs and How To Avoid Them

Steve Logan Inducted Into The Restaurant Association Hall Of Fame

Using Social Media? Two important tips, Bad word of mouth can kill your business

New Employment Legislation Changes To Take Effect 1 April

Dismissal Under 90-day Trial Law? Its not so simple

HAVE YOUR SAY


Cakeage: member sets policy for diners BYO-ing cake
On Business Confidence
More Ways That Hospitality Changes Lives...
Thanks...
Introducing...

New Member Initiatives...

Cafe & Restaurant Sales Post Second Largest Increase In July

In Memory Of Otto Groen

It Is Supposed To Be A Stadium Of 4 Million

Looking For Inspiration?

Valuable Insights Shared On World Of Hospitality

REGIONAL ROUND UP


Hot Plate Coming Through!
New From Bay Of Plenty
Rotorua Revival
Southern Lakes Celebrate
Naki News

Be Aware Of Regulations Regarding Wild Game Meat

Do You Want $3,000 Cash?

Mainly Of Interest To Auckland Members

The Thymes - August 2010

Remuneration Survey - Business Responding Well To Conditions

From The CEO's Desk

Professional Courtesy

New Member Initiative

Tell Me A Story - Storytelling to create impact brands

HAVE YOUR SAY


Service Charge Should Be Introduced To New Zealand Diners
Rubgy World Cup Labour Shortage
Support On Employment Issues...

A Really Simple Way To Reduce Stress In Your Restaurant Office - put things away as you go

Making Pictures Sell For You

Retail Sales Increase In May 2010 - however cafes & restaurants on falling trend

Trial Periods One Year On...

DOL Release Evaluation Of Trial Periods

Disciplinary Action For Drug & Alcohol Influence

International Restaurateur To Headline Masterclass Series

National Unveil Employment Law Package

Learn How Employing An Apprentice Can Save Up To $8,000

REGIONAL ROUND UP


News From Waikato
Rotorua Revival
Food & Wine News From Wine Country
Naki News
Hot Plate Coming Through!
Marlborough Update
Nelson News
Dunedin Update

Ten Ways Restaurants Can Build Their Opt-in Mail Lists

Getting The Bums Rush In A Restaurant

Amazon Launches Online Grocery Service

$2,000 Vouhcers Redeemed

Taste Becomes More Than A Mouthful


Taste Update

Mainly Of Interest To Auckland Members

The Thymes - June 2010


Budget 2010 - don't fudge it!
From The CEO's Desk
Tips For Renegotiating Your Lease
Have you been assaulted recently? "A salt" charges laid against chef
On The Review Of Liquor Laws In New Zealand
In Brief
Restaurant Association Apprentices Compete For UK - NZ Link Foundation
DineAid Charity Raises $70,000
In Order To Go Faster, First We Must Go Slower
How To Focus On Positively Correcting Substandard Behaviour
90-day Trial Period Legislation One Year On
Can I Prevent An Employee From Seeking Secondary Employment?
Case For Constructive Dismissal Has Successful Outcome For Employer
How Hospitality Changes Lives!
Furious Diner Refused Tap Water As Restaurant Flouts New Lw & Risks $20, 000 Fine
Who Are The Best In The World?
Snapshot Survey Results On Recommendations On The Sale Of Liquor Act
Retail Sales Increase For March 2010 Quarter
Westpac Leads The Way With Recycled Plastic Cards
Beyond Sustainability - Ethical Packaging
Facts & Stats About Sustainability
California Restaurant Charged With Serving Whale Meat
taste
Scam, Or Really Great Order??
Support A Great Cause
News From The Bay Of Plenty
Rotorua Revival!
Food & Wine News From Wine Country
Manawatu Update
Hot Plate coming Through!
Southern Lakes News
Nelson News
Naki News
120+ Hours Of Entertainment At Restaurant Show In August
Television Programme Fined For Accusing Cafe Of Contaminated Food
Union Threatens Action During Rugby World Cup
Would You Like Your Share Of $200,000?
Congratulations To These Winners Of The 2010 Lewisham Awards

Submissions


Submission on review of Cafe, Bar, Restaurant Manager inclusion on ISSL
Submission to Queenstown Lakes District Council opposing their proposed alfresco dining fee increase
Submission on Alcohol Reform Bill
Submission on The Food Bill
Verbal submission to Gisborne Council on review of sale of liquor policy
Submission supporting the chef position inclusion on the LTSSL
Submission on Auckland Council review of street trading fees

Business Opportunities

Job Vacancies


Chef de partie/ Pastry chef - Marina Restaurant, Gisborne
Chef de Partie - Le Canard, Wellington

Businesses For Sale


Fancy being a Chef with a lifestyle?
Eatery On The Rock, Golden Bay, South Island
The Falls Cafe / Funcation Centre - Kerikeri, Northland

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Quick links

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Restaurant Association of New Zealand
45 Normanby Road, Mt Eden,
PO Box 8287, Symonds Street, Auckland, NZ
Ph: 64-9-638-8403
Fax:64-9-638-4209
Email: info@restaurantnz.co.nz